All accounts start with a 14-day free OpsGenie Enterprise trial.
No credit card required.
LITE
Reliable alerting & notifications

$

5

/user
/month

w/annual commitment
or $9 month-to-month

Unlimited number of alerts


Native Android & iOS apps


Unlimited e-mail & push notifications


5 US & 5 intl SMS & Voice notifications*


Alert lifecycle tracking


150+ Integrations


E-mail support

BASIC
On-call management for teams, optimized for simplicity

$

15

/user
/month

w/annual commitment
or $19 month-to-month

Everything on Lite plan plus:


Teams


On-call schedule management


Escalations


Routing rules


Data segmentation


Tags and priorities


5K API requests per user


100 US & 25 intl* SMS & Voice notifications


E-mail & chat support

STANDARD
Advanced on-call management, built for flexibility

$

29

/user
/month

w/annual commitment
or $34 month-to-month

Everything on Basic plan plus:


Unlimited SMS & Voice notifications globally *


Advanced alert customization


Bi-directional integrations with top ITSM tools


Bi-directional ChatOps Integrations


Incoming call routing


Heartbeat monitoring


Custom actions


Unlimited API requests


Single Sign-On


E-mail & chat support

ENTERPRISE
Robust incident management & response orchestration

$

39

/user
/month

w/annual commitment
or $48 month-to-month

Everything on Standard plan plus:


Planning and scenarios


Stakeholder communications


Service status pages


Alert to incident rollup


Mass notification system


Alert & notification policies


Custom user roles


Advanced Reporting & Analytics


Central notification rule management


Web conference bridge


24/7 E-mail, chat & phone support

ENTERPRISE +
Complete incident management & orchestration tailored for you

$

99

/user
/month

w/annual commitment

Everything on Enterprise plan plus:


Stakeholder user licenses


Mass notifications user licenses


Custom SLA


Dedicated Customer Success Manager


Incident response orchestration training


Service dependency modeling

* Global phone notifications will exclude countries with high cost.
Thinking about switching from one of our competitors? We’ve helped more than a few customers who did, and will provide you full support to ensure a smooth transition.
Need more details? See full features list
Features
Lite
Basic
Standard
Enterprise
Number of Alerts i
Unlimited
Unlimited
Unlimited
Unlimited
E-mail Notifications i
Unlimited
Unlimited
Unlimited
Unlimited
Android/iOS Push Notifications i
Unlimited
Unlimited
Unlimited
Unlimited
SMS/Voice Notifications (US & Canada) i
# of users x5
# of users x100
Unlimited
Unlimited
SMS/Voice Notifications (International) i
# of users x5
# of users x25
Unlimited
Unlimited
Additional SMS/Voice Notifications (US & Canada) i
$0.10 per notification
$0.10 per notification
Free
Free
Additional SMS/Voice Notifications (International) i
$0.35 per notification
$0.35 per notification
Free
Free
API Requests i
# of users x500
# of users x5000
Unlimited
Unlimited
Android/iOS Apps i
Alert Lifecycle Tracking i
Integration Plugins i
Optional Fields i
Alert Classification (Tags) i
Team Management i
Escalations i
Schedules i
Routing Rules i
Data Segmentation i
ChatOps Integrations i
Add-On
File Attachments i
Custom Actions i
Heartbeat Monitoring i
Outbound Integrations i
Bi-directional Integrations with top ITSM tools i
Incoming Phone Call Routing (Phone Number) i
$10 per num/month (1 free)
$10 per num/month
(1 free)
Incoming Phone Call Routing (US & Canada) i
$0.10 per minute (100 minutes free)
$0.10 per minute
(100 minutes free)
Incoming Phone Call Routing (International) i
$0.35 per minute
$0.35 per minute
Single Sign-On i
Advanced alert customization i
Monthly Overview Analytics i
Operational Efficiency Analytics i
User & Team Productivity Analytics i
On-call Analytics i
Planning and Scenarios i
Stakeholder communications i
Service status pages i
Alert to incident rollup i
Mass notification system i
Web conference bridge i
Alert & Notification Policies i
Custom User Roles i
Central Notification Rule Management i
Data Retention i
3 months
1 year
Unlimited
Customer Support Coverage i
E-mail
E-mail & chat
E-mail & chat
24/7 E-mail, chat & phone
Pricing FAQ
How does the 14-day free trial work?

After signup, you get access to the features in Enterprise Plan for 14 days. We don't require a credit card during the trial so that you can try OpsGenie obligation-free. Incoming Call feature will be available on demand. Contact us for details.

Can I upgrade or downgrade anytime?

Yes, you can upgrade, downgrade anytime from the product. If you downgrade, you'll be billed for the current subscription period and after that billed for the new plan.

What are my payment options?

We accept all major credit cards including Visa, Mastercard, Discover and American Express. Purchase orders and offline payment options are available for annual subscription plans. Contact us for details.

What happens when the trial ends?

Our OpsGenie support team will e-mail you before your trial expires. You can choose one of the paid plans and pay by credit card or contact our sales team if you wish to pay by invoice. Your trial account will become your permanent account, and all your configurations and data will remain intact.
If you decide not to start paying at the end of your 14-day trial, your account will be converted to the Lite plan, and features that are not available in Lite plan will be disabled.

How many users do I need?

Every person who is authorized to use OpsGenie through your account receives alert notifications or participates in schedules is a paid user.

What if I need extra resources?

Once you reach your monthly SMS/voice resource limits, we will send you an e-mail. You will be charged for the extra resource usages from that point, which are given above in the details section.

How am I charged for incoming call usage?

There is a 10$ monthly fee per allocated incoming call number, and the cost of calls are per minute, $0.10 for calls forwarded to US/Canada destinations and $0.35 for calls forwarded to international destinations.
Enterprise accounts include an incoming call number and 100 minutes of incoming calls to US/Canada destinations.

Are SMS & voice notifications really unlimited on Standard & Enterprise plan?

Yes. international SMS & voice notifications can be terribly expensive, particularly in some parts of the world. If OpsGenie determines that the usage is abnormal or unreasonable, we reserve the right to move the customer to a usage based plan. For any questions, please contact support.

Do you support international SMS & Voice notifications?

Yes, we support SMS notifications to every country and voice notifications to over 170 countries. To view the full list of supported countries, click here.

Get Started with a Risk-Free 14-Day Trial