Large enterprises have diverse teams each with unique ways of working. Further interdependencies between business services require that multiple teams need to seamlessly collaborate. Opsgenie’s flexibility allows it to adapt perfectly to these environments. Alerts can be escalated to multiple teams in a prescribed order or simultaneously, and on-call schedules can be defined to any level of complexity.
With over 200 native integrations, Opsgenie easily works with the cloud and on-premise solutions that enterprise businesses rely on. Bi-directional communication gives Opsgenie the ability to synchronize information between applications throughout the incident management process. For example, when an alert’s status changes in Datadog or New Relic, Opsgenie can update the related incident in ServiceNow or issue in Jira with the change in status.
Opsgenie understands the security and compliance needs of larger organizations. Strong password policies, role-based permissions, and SSO (Single Sign-On) capabilities ensure security - while persistent alert, incident, and team logs support compliance. Opsgenie also offers dedicated EU service regions for its European customers who wish to increase data protection by storing application data in their own region.
Opsgenie maps issues to the business services they impact and understands not only who needs to respond, but which teams need to be kept aware of status changes. By automating the communications between responders, stakeholders, and observers, the entire company is kept aware of events and understands who is working towards solutions.
Notify stakeholders from across your organization about incidents according to organizational specifications. Stakeholders can stay informed about incident resolution progress and service health with automatic notifications, visiting status pages, or subscribing to status page updates for the services they are interested in.
Opsgenie’s flexible rules engine empowers teams to raise the awareness of critical issues while reducing the distraction of informational and unimportant events. Opsgenie can evaluate any message it receives based on source, content, and timing - and then route and escalate the information accordingly.
Not only does Opsgenie leverage multiple channels including SMS, email, voice calls, and mobile push to alert teams of issues, it can automatically post to chat channels, spawn conference bridges, and create status pages to keep everyone informed. Teams work together on the resolutions, and no longer waste time organizing meetings and manually sending updates.
Opsgenie tracks all actions taken during the response process. With reporting and analytics, organizations not only understand who was notified and how information was escalated, but also who participated in the resolution and the timing of each task. Bottlenecks are immediately identified, and best practices emerge.