5 Stages of Incident Management
Understanding Modern Incident Management with OpsGenie.
You can't rely on any one notification method for critical alerts. Get alert notifications via iOS & Android push, SMS, and phone calls; escalate automatically to team members if the alert is not acknowledged.
Incidents happen.It's how you respond to them that matters.
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Route critical alerts to the right people with on-call schedules, and escalate until the alert is acknowledged.
OpsGenie has ready to use integrations with many monitoring tools and services. Easily integrate all your tools using email based integrations, command line utilities, simple Web API (HTTPS/JSON), and libraries.
OpsGenie sends alert notifications through multiple channels until you see the alert. You can use notification rules to control how you want to be notified for different alerts based on alert data, such as severity, tags, and time of day.
OpsGenie alerts are not limited to couple hundred characters of text, and support many fields, tags, and attached files. Use OpsGenie apps or web UI to view alert details, status of each of the recipients and activity log detailing all alert activity.
OpsGenie apps support 2-way communications. Communicate with team members and initiate investigative actions directly from OpsGenie apps.