Hello Everyone, how are you? I'm worker at brasilian company Lincros. Recently the Atlassian did a update in interface Analytics Opsgenie. I need to do the Download Number of Alerts Det...
Hey @John M could you clarify on the highlighted portion in below screenshot - will Ops genie be permanently shutoff by June'24? We also have a few more queries on the migration from Opsge...
I am trying to get the "Extra properties" using the Alert API. How should I construct the params to get all "Extra properties" associated with alert? I tried "isExtraPropertiesWithKey=true...
Hi This is regarding Opsgenie accounts got suspended suddenly. If am trying to add again, again it's suspending. Could you please let me know how to resolve this issue.
Hi Everyone, I've noticed that with the recent update to the Reporting Menu, the option to download raw alert data on Alert Analytics seems to have disappeared. This feature was quite crucial for my...
I'm trying to better understand the info shown in the Responder States tab of an alert. I will see things like "No Rule" but it doesn't tell me rule for what. I think it's only showing that sta...
Good morning We currently have 7 people that are on call on a weekly basis so effectively a 7 week rotation for out of hours. Our finance team has a user account on Opsgenie but the...
So we have two OpsGenie instances. One is linked with our JSM instance. This one is being merged and migrated to JSM and then decommissioned in a few months. We have a separate instance though whic...
What are the steps for retrieving a voicemail left for the on-call technician from a caller?
Can we get a list of open alerts assigned for a team ? We are facing issues related to the acknowledged alerts missed due to no action on those, is there a way we can retrigger the alert if it is no...
I may need to reach an employee after hours and when I select app->directory->employee->call it uses my phone number which may be blocked by do not disturb. I want ops genie to call or no...
I am in the process of claiming all the accounts that were unmanaged in our domain to be managed. and I found that some accounts are no longer in use and I would like to deactivate them after claimin...
So we're looking for a way to clean up our alerts. In the past we haven't really felt a need to delete the alerts as we don't actually work them from opsgenie. We would like to clean them up but the ...
I use free version of Atlassian cloud and JSM is enabled there for a POC and when I try to access ospgenie URL it says "Jira Service Management now offers the Opsgenie capabilities natively, so sepa...
We had a scheduled report every 1st of the month that would send the on-call times to our administration for further processing. However we never received the scheduled report of April 1ste. ...
please help me, I can't complete the payment. "The card is not allowed to be used in payment process. Please contact to Opsgenie Support."
We have an external party managing our 1st line cases. We would like them to be able to see who is on call. Would they need an OG licence or is there an easier way?
Hello, In opsgenie when exporting csv for alerts, it generates columns "createdAt," CreatedAtDate," UpdatedAt," and "UpdatedAtDate" fields. However it will not list the information properly.&n...
Hello! I'm trying to integrate stackdriver, opsgenie and statuspage, with several pages in statuspage. The flow works perfectly on one of the status pages, but not the other. An incident is ...
Hi, I'm setting up Opsgenie for my company and I'm facing several issues: 1. Opsgenie creates an alert each time one of the Incident rules kicks in and generates automatically Opsgenie incident bas...
Hi, I have integrated Jira Software (soon we'll switch to Jira Service Management) to Opsgenie and all incidents are successfully flowing to Opsgenie as alerts. I have created 2 incident rules to au...
Is there a native way to look at the integration directly for conditions? I want to provide multiple APIs so that users creating an alert manually specify what they are working with (e.g. Oracle vs. ...
Hello, We are trying to set up OpsGenie with JSM and I wanted to ask how we ensure that any alerts coming from JSM going into OpsGenie has the ticket number so ITSD-XXXX in this case. I...
Hello! I'm trying to setup SMS notifs on OpsGenie. I could verify my Austrian A1 number without issues, but my Movistar Argentina mobile throws an error, despite the line being valid: &...
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