When Turner Broadcasting acquired Bleacher Report (B/R) in 2012, it was transitioning from a start-up to a
“OpsGenie brought everything together for us.”
When an anomaly is encountered B/R employees complete a form and based on the details OpsGenie automatically routes the issue to the proper team.
There are three classifications of alerts: (1) a complete system/service outage, (2) a serious, yet constrained issue, and (3) a feature request or a minor issue that does not require immediate attention.
B/R has specified rules built into each classification, including an overnight blackout period for all non-critical issues. Minor issues reported during this time are automatically posted to Slack, but alerting is delayed until 7 AM. Outside of the blackout hour, OpsGenie will proactively reach out to B/R’s engineers via Slack, SMS, and phone calls.