OpsGenie delivers alerts with all the supporting information to the right people, enabling them to assess the incident and take appropriate actions rapidly. Email and SMS delivery times can be unpredictable. OpsGenie provides mobile apps to take advantage of push notifications technology and deliver notifications in near real time, and allows users to define multiple notifications methods that can be used in succession. For instance, users can choose to receive notifications via email or mobile push notifications immediately, and set to receive a text message or a phone call if they don't see the alert in 5 minutes
Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.
Send the relevant information to the right people wherever they may be in real-time. Incident management does not have to mean that operations staff must be glued to computer monitors waiting for problems to come in. OpsGenie extends incident management to mobile devices, empowering operations staff to stay connected and react quickly to resolve and even prevent problems.
Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be
individually capable of sending notifications via email or
SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems.
OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.