Modern Incident Management for IT Operations

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Optimize IT Operations and Drive Business Value.


This eBook describes the challenges of incident management and provides advice to help you develop an operations competency to drive business value.


In this eBook, you will learn:

  • What the top causes of downtime are and how to avoid them.
  • Six steps to implement a modern incident management plan.
  • How to reduce downtime and increase efficiency at a lower cost.
  • Real life stories from EBSCO, Overstock, and POLITICO on how they implemented modern incident management and transformed their businesses.

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