Service Aware Incident Management
Opsgenie understands how issues impact business services and will help proactively communicate outages to all stakeholders. You can plan ahead of service disruptions and have Opsgenie send messages, create status pages, and conference bridges immediately when incidents occur. Distractions are minimized and teams stay focused on finding a resolution.
Opsgenie enables you to map alerts to the business services they impact and have a clear understanding of which teams need to respond and who needs to be kept up to date on the progress towards resolution. Disparate teams are notified simultaneously and presented with the tools they need to collaborate during resolution.
Design your incident response and set up different workflows for incidents of differing priority using Opsgenie’s incident templates. For each type of incident, predefine the needed response teams, the stakeholders, and the best collaboration channels to resolve problems quickly and communicate them effectively.
Notify stakeholders from across your organization about incidents according to organizational specifications. Stakeholders can stay informed about incident resolution progress and service health by automatic notifications, visiting a status page, or subscribing to status page updates.
Automatically group related alerts originating from across various systems into a single incident based on the conditions that you specify. Reduce complexity and noise to let your responders focus on the right context and resolve problems quickly.
Understand exactly how teams responded to major incidents with Opsgenie’s in-depth Post-Incident Analysis report. The report provides insights into the actions taken by each team, their participation in the resolution, and how the changes in status were communicated to stakeholders. You immediately can identify areas of success and opportunities to improve.
Communicating accurate information during an incident is key to a smooth resolution. Service status pages help make this happen. Stakeholders and responders are able to view information about the status of an incident at any time. Additionally, they can view the status page for any service and report a problem that they have encountered with that service. Problems are logged with detailed notes, and an alert is created and sent to the on-call team member.