Track-It! is a centralized help desk and customer ticketing management system that enables you to control and seamlessly manage the flow of sales and support emails your customers and prospects are sending your business.
You can integrate Track-It! with your OpsGenie account and create or update Track-It! workflows by sending alerts and alert actions from OpsGenie.
XMPP/Jabber is the Extensible Messaging and Presence Protocol, a set of open technologies for instant messaging, presence, multi-party chat, voice and video calls, collaboration, lightweight middleware, content syndication, and generalized routing of XML data.
OpsGenie now integrates with XMPP/Jabber. With this integration, OpsGenie's alert notifications go right into your XMPP/Jabber chat rooms.
Via this integration, you can publish to your own SNS topics if an alert is created in OpsGenie. Furthermore, you can publish to SNS topics whenever an alert action is executed on OpsGenie alerts. If an alert is created, acknowledged, closed etc., a message will be published to your Amazon SNS topics so that subscribers of that topic can be notified.
OpsGenie is a mobile IT management service providing rich alerts. It can take alerts from any IT management system and notify your users via iPhone, Android push notifications, email, SMS and phone calls.