Track-It! Integration

Apr 21, 2017 by Çağla Arıkan
  • Track-It! is a centralized help desk and customer ticketing management system that enables you to control and seamlessly manage the flow of sales and support emails your customers and prospects are sending your business.
  • You can integrate Track-It! with your OpsGenie account and create or update Track-It! workflows by sending alerts and alert actions from OpsGenie.
  • For more information, please visit our Track-It! Integration guide.

Uptime Integration

Apr 20, 2017 by Çağla Arıkan
  • Uptime is an uptime and performance monitoring tool.
  • You can integrate Uptime with OpsGenie and get notifications from OpsGenie when an alert is created on Uptime.
  • For more information please visit Uptime Integration guide.

OpsGenie Slack App Updates

Apr 11, 2017 by Çağla Arıkan
  • OpsGenie announces its new integration with Slack’s Message Menus, an interactive menu feature.
  • Now, a simple set of menus lets you easily perform Assign, Take Ownership, and Snooze actions on alerts in the OpsGenie Slack App.
  • For more information, see our New OpsGenie Slack App Interactive Menus blog post.

XMPP/Jabber Integration

Apr 10, 2017 by Fazilet Özer
  • XMPP/Jabber is the Extensible Messaging and Presence Protocol, a set of open technologies for instant messaging, presence, multi-party chat, voice and video calls, collaboration, lightweight middleware, content syndication, and generalized routing of XML data.
  • OpsGenie now integrates with XMPP/Jabber. With this integration, OpsGenie's alert notifications go right into your XMPP/Jabber chat rooms.
  • For more information, please visit XMPP/Jabber Integration document.

Manual Alert Creation From The OpsGenie Mobile Apps

Apr 7, 2017 by Taha Kırca
  • We are pleased to announce that you can now create alerts manually from our mobile apps!
  • This feature and various other improvements are now available with OpsGenie Android v2.2.9 and OpsGenie iOS v2.2.5.
  • You can upgrade your mobile apps to the latest versions via Apple App Store or Google Play Store!

Enhanced JIRA Integration

Apr 5, 2017 by Çağla Arıkan
  • Our JIRA Integration is now bi-directional!
  • We also brought action mapping feature to our JIRA integration. With this enhancement, you can now select what should be done automatically in JIRA when an OpsGenie action is executed.
  • For more information please visit our JIRA integration document.

Enhanced JIRA Service Desk Integration

Apr 5, 2017 by Ufuk Ozcelik
  • Our integration with JIRA Service Desk now supports issue resolution in JIRA Service Desk. You can configure the integration to resolve an issue automatically by closing an OpsGenie alert.
  • We also brought action mapping feature to our JIRA Service Desk integration. Now you can select what to do in JIRA Service Desk when an OpsGenie action is executed.
  • For more information please visit our JIRA Service Desk integration document.

Maintenance API Released

Mar 24, 2017 by Mustafa Nacar
  • OpsGenie released Maintenance API which is a new RESTful API implementation designed around RESTful principles.
  • You can reach Maintenance API documentation from here.

Outgoing Amazon SNS Integration

Mar 23, 2017 by Fazilet Özer
  • In addition to Incoming Amazon SNS Integration, OpsGenie now has an outgoing SNS integration, too!
  • Via this integration, you can publish to your own SNS topics if an alert is created in OpsGenie. Furthermore, you can publish to SNS topics whenever an alert action is executed on OpsGenie alerts. If an alert is created, acknowledged, closed etc., a message will be published to your Amazon SNS topics so that subscribers of that topic can be notified.

Enhanced HostedGraphite Integration

Mar 21, 2017 by Fazilet Özer
  • HostedGraphite has now added OpsGenie as a notification channel meaning that you can configure OpsGenie - HostedGraphite Integration more easily than before!
  • In addition, new information field is added to alerts and also close action is added as a default action for HostedGraphite Integration.
  • For more information, please visit HostedGraphite Integration document.
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