Custom Team Roles and Redesign of Teams Dashboard

Dec 12, 2017 by Ibrahim Guntas
  • New customizable team roles which will give you more granular control over what each of your team members has access to, which ensures that only those authorized to make changes to configurations, like routing rules, escalations, and on-call schedules within your account, can do so.
  • New look & feel of the Teams Dashboard to simplify access and improve navigation. What was once a single page has now been separated into a tabbed browsing view allowing direct access to the related configurations.
  • For more information, please refer to our documentation.

New Reporting and Analytics

Nov 27, 2017 by Emel Dogrusoz
  • We are pleased to announce the release of our new Reporting and Analytics capabilities!
  • Powered by Looker’s data visualization and exploration features, our new platform unlocks your Operations data and enables self-service analytics through unique features.
  • Watch this video to learn how to leverage your data to drive Operations decisions now!

Apica Integration

Nov 23, 2017 by Çağla Arıkan
  • Apica Synthetic Monitoring proactively monitors your websites, applications, and APIs around the clock and identifies availability and performance issues before they affect your customers.
  • You can easily integrate Apica Synthetic Monitoring with your OpsGenie account and get notifications from OpsGenie when an alert is created by Apica Synthetic Monitoring.
  • For more information, please refer to our Apica Synthetic Monitoring integration guide.

Enhanced ConnectWise Manage Integration

Nov 9, 2017 by Ufuk Ozcelik
  • ConnectWise Manage is a platform that helps you manage your business, sell more effectively, automate service delivery, and control technology effectively.
  • Using OpsGenie's enhanced bi-directional ConnectWise Manage integration, an alert can be created in OpsGenie automatically when a ticket is created in ConnectWise Manage, or vice-versa.
  • Actions can be mapped between the systems so when they are taken in either system, OpsGenie will synchronize both systems to reflect the changes.
  • For more information, please refer to our ConnectWise Manage integration guide.

Azure Service Health Integration

Nov 8, 2017 by Çağla Arıkan
  • Azure Service Health provides personalized guidance and support when issues in Azure services affect you, and helps you prepare for upcoming planned maintenance.
  • You can easily integrate Azure Service Health with your OpsGenie account and get notifications from OpsGenie when an alert is created from Azure Service Health.
  • For more information, please refer to our Azure Service Health integration guide.

Heartbeats via Email

Nov 3, 2017 by Mustafa Nacar
  • Heartbeats can now be pinged by sending built-in emails to OpsGenie.
  • While creating Heartbeats on OpsGenie, you will see the built-in email address configured according to your account and heartbeat name. Note that heartbeat name should be correctly formatted according to RFC 822 standards to use this feature.

Slack App Integration Enhancements

Oct 19, 2017 by Ufuk Ozcelik
  • We now support Incident and Mass Notification specific messages and actions in our Slack App integration! 
  • With this enhancement, when an incident occurs, you can see it in your Slack channels indicated as “New Incident” and you can take incident specific actions from Slack channels using buttons.


  • Same is true for Mass Notifications! They are now indicated as “New Mass Notification” in your Slack channels and you can close these notifications directly in Slack.
  • For more information, please refer to the documentation of Slack App Integration. 

Bidirectional PRTG Integration

Oct 13, 2017 by B.Kagan Yildiz
  • PRTG integration is now bidirectional!
  • We also introduced action mapping feature to our PRTG integration! With this feature, you have the ability to specify which PRTG actions should be executed automatically for various OpsGenie actions.
  • Refer to PRTG integration documentation for more details.

Enhanced Slack App Integration with Dialogs

Oct 12, 2017 by Bener Celenkoglu
  • Slack recently introduced dialogs as new interactive modals that can capture multiple pieces of information.
  • We enhanced our Slack App integration to support dialogs to let you easily add notes to your alerts. 
  • For more information, please refer to our updated Slack App integration guide.

LibreNMS Integration

Oct 3, 2017 by Celal Emre Çiçek
  • LibreNMS is an autodiscovering PHP/MySQL/SNMP based network monitoring which includes support for a wide range of network hardware and operating systems including Cisco, Linux, Juniper, Foundry, and many more.
  • You can easily integrate your LibreNMS server with your OpsGenie account and get notifications from OpsGenie when an alert is triggered in LibreNMS.
  • You can also configure our LibreNMS integration package which includes Marid that enables a bi-directional integration with LibreNMS. This way, you can map OpsGenie actions to LibreNMS’s acknowledge/unmute actions.
  • You can find more information about the integration here.
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