Enhanced SolarWinds Web Help Desk Integration

Feb 28, 2018 by Emel Komurcu
  • SolarWinds Web Help Desk is a web-based help desk software used for tracking support requests for enterprises and educational institutions.
  • Our SolarWinds Web Help Desk integration now supports sending acknowledge and close actions back to SolarWinds Web Help Desk. You can update your SolarWinds Web Help Desk ticket status to Assigned/Closed when the related alert in OpsGenie is acknowledged/closed.
  •  For more information, please refer to our SolarWinds Web Help Desk integration documentation.

Enhancements to Alert Priority Update Feature

Feb 22, 2018 by Şadiye Alıcı
  • We are pleased to announce that, in case of an Update Alert Priority Action, notification flow of the alert is now restarted if the new priority is higher than the old priority.
  • In case an alert is deduplicated with a new alert of higher priority, the deduplicated alert’s priority is increased and its notification flow is restarted. 

Bi-directional Rollbar Integration

Feb 20, 2018 by Emel Komurcu

Update to the New Alert & Notification Policies Flow

Feb 15, 2018 by Şadiye Alıcı
  • With the introduction of the New Alert & Notification Policies, Team Policies were only applied to the alerts created by that team's integrations, or by an incident routed to that team.
  • We have now added support for the global integrations to work with Team Policies under certain situations. A team’s policies are now applied to alerts that satisfy either one of the following conditions:
    • Alert is created with the same team’s integration.
    • Alert is created with a global integration, but is routed to this team only.
    • Responder Alert is created via an incident and this team is the owner or responder of the incident.

Enhanced BMC Remedy Integration

Feb 12, 2018 by Emel Komurcu
  • BMC Remedy is a digital service management platform built for boosting workforce productivity.
  • OpsGenie can now create BMC Remedy incidents for OpsGenie alerts! You can specify the actions to be executed in BMC Remedy when an action is executed in OpsGenie for the alerts that have a source other than BMC Remedy. Moreover, you can run the default script provided by OpsGenie or you can use your custom script in order to execute actions in BMC Remedy.
  • For using these features, you should update your integration in OpsGenie by enabling “Create BMC Remedy Incidents/Problems for OpsGenie Alerts” option, and update your Marid configuration.

BMC Remedyforce Integration

Feb 5, 2018 by Emel Komurcu
  • BMC Remedyforce built on Salesforce App Cloud enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment.
  • You can easily integrate BMC Remedyforce with your OpsGenie account and get notifications from OpsGenie when an incident is triggered by BMC Remedyforce.
  • For more information, please refer to our BMC Remedyforce integration guide.

New Alert Actions: Update Message & Update Description

Feb 2, 2018 by Ceren Dikmen
  • Update message & Update description alert actions are now available on the Web Application and Alert API. Support for Mobile Application is coming soon.
  • For further information, please refer to Alerts and Alert Fields, Alert Actions and Alert API sections of the documentation.

New Alert & Notification Policies

Jan 30, 2018 by Kadir Türker Gülsoy
  • Policies are revised and redesigned in terms of functionality and UX. 
  • Modify Policies are replaced with Alert Policies by merging the Teams and Recipients fields into a single Responders field that can include both teams and users. Alert Policies can be configured and assigned to specific teams. Team admins or team members with the related right can also create and configure Alert Policies for their own teams.
  • Suppress, Delay, Alert Count, Auto Restart and Auto Close Policies are replaced with Notification Policies so that the same functionalities can be achieved via a single configuration type. 
  • Notification Policies are now team-segmented configurations. Team admins or team members with the related right can create and configure Notification Policies for their own teams.
  • Customers that were signed up before January 29, 2018 1PM UTC are able to configure and work with the old policies, but meanwhile  they can create and configure New Alert & Notification Policies. Account owners and admins can explicitly switch their accounts to use new policies while creating alerts.
  • Maintenances can now be configured and assigned to specific teams. Team admins or team members with the related right can also create and configure maintenance for their own teams. A team maintenance can only enable/disable team policies and team integrations. 

Humio Integration

Jan 25, 2018 by Emel Komurcu
  • Humio is a log management application for querying, aggregating, and visualizing your application data instantly, on-premise or in the cloud.
  • You can easily integrate Humio with your OpsGenie account and get notifications from OpsGenie when an alert is created by Humio. 
  • For more information, please refer to our Humio integration guide

Enhanced Chat Integrations with Team Specified Alert Listing

Jan 17, 2018 by Bener Celenkoglu
  • Our Slack, Microsoft Teams, HipChat and Mattermost integrations now have the capability to list the given team's alerts according to your query.
  • Users can filter their alerts per team using the newly introduced functionality.
  • For more information, please refer to each integration's guide.
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