Oracle Enterprise Manager Integration

Oct 12, 2016 by Celal Emre Çiçek
  • OpsGenie is now integrated with Oracle Enterprise Manager via webhook.
  • We updated our old OEM Integration which was based on e-mail to this new integration which uses webhook.
  • You can integrate Oracle Enterprise Manager with your OpsGenie account and get notifications from OpsGenie when an incident is created in OEM.
  • For more information please visit Oracle Enterprise Manager Integration document.

Customizing User Roles

Oct 12, 2016 by Bahar Şahin
  •  With the latest release, you can assign custom roles to users including administrative rights.
  •  This way, you can give rights to users that Admins have without assigning them as Admin and restrict performing certain actions.
  • For more information please visit Users and Roles.

Sysdig Cloud Integration

Oct 10, 2016 by Halit Okumuş
  • OpsGenie and Sysdig Cloud has released a new, native integration.
  • You can now integrate Sysdig Cloud with your OpsGenie account and get notifications from OpsGenie when an alert is raised by Sysdig Cloud.
  • For more information please visit Sysdig Cloud Integration document.

Take Incoming Calls via Web Browser

Oct 4, 2016 by Furkan Bıçak
  • OpsGenie's highly anticipated feature Incoming Call Routing is now improved even more.
  • Now you can take incoming calls via your web browser in new alerts page!
  • Please refer to Incoming Call Routing documentation for more information.

Elasticsearch Watcher Bi-directional Integration

Sep 30, 2016 by Celal Emre Çiçek
  • OpsGenie is now integrated with Elasticsearch Watcher.
  • You can integrate Elasticsearch Watcher with your OpsGenie account and get notifications from OpsGenie when an alert is fired by Elasticsearch Watcher.
  • You can also acknowledge Elasticsearch Watcher alerts from OpsGenie.
  • For more information please visit Elasticsearch Watcher Integration document.

Alerts Page Beta is Out

Sep 29, 2016 by Zafer Gençkaya
  • The Alerts page now has a new look & feel.
  • Query with Full-Text search.
  • description: lorem*
  • Combine multiple search value(s) / condition(s) by using AND and OR operators.
  • status: open OR (status: closed AND owner: test@opsgenie.com)
  • message: (lorem* OR ipsum*)
  • Save your favorite search queries (Saved Search) and share them with your teammates (Admins / Team Admins can do). Also, you can make one of Saved Searches as 'Default.' So, every time you visit the new Alerts Page, it remembers your most common search criteria.
  • Limit your alerts with date/time range.
  • Attach HTTP links to your alerts.
  • Get a total number of alerts according to your search result.
  • Alert filtering on alerts pages & alert list API is now in sync, alert details & actions are real time.
  • Please feel free to give us any feedback. We'll continue the effort, stay in touch.

Status.io Bi-directional Integration

Sep 21, 2016 by Celal Emre Çiçek
  • OpsGenie is now integrated with Status.io.
  • You can integrate Status.io with your OpsGenie account and get notifications from OpsGenie when an incident is created in Status.io.
  • You can also forward your OpsGenie alerts to Status.io to create incidents.
  • For more information please visit Status.io Integration document.

Slack App

Sep 21, 2016 by Serhat Can
  • New OpsGenie Slack App is available on Slack App Directory.
  • Install Slack App with a few clicks by using "Add to Slack" button.
  • Use new Slack Buttons to acknowledge, un-acknowledge or close alerts with just a button click.
  • Connect your Slack account to your OpsGenie account using /genie connect command.
  •  Refer to OpsGenie Slack App documentation for more information.

New Product Updates

Sep 20, 2016 by Kadir Türker Gülsoy

Team Routing Rules

  • You can now add multiple routing rules for a single team. You can also configure different alert based conditions and time restrictions for each routing rule.
  • You can configure any escalation or schedule of the team within team routing rules. You can also configure a routing rule not to notify anyone via selecting No One option.
  • When an alert is routed to a team (during alert creation or via Add Team action), the first matching routing rule will be used to determine which team schedule or escalation should be used to add recipients. If the matching rule routes the alert to No One, all team members will gain visibility to the alert but no one will be notified.
  • You can refer Teams for further information.

Team Segmentation

  • Integrations can now be assigned/restricted to particular teams. Team admins without account owner/admin rights can also create integrations for their teams.
  • An existing global integration, escalation or schedule can only be assigned to a particular team by an account owner/admin.
  • Any alert created via integrations that are assigned to a particular team are routed to the team that this integration is assigned to. In other words, a team restricted integration can not have any recipient or any team other than the assigned team to route the alert.
  • Team restricted integrations can execute an alert action only if the alert is visible to the team that the integration is assigned to.
  • A team restricted API integration can only access the following API domains with the following restrictions:
  • Alert API
  • Team API: Team should be the owner of integration.
  • Escalation API: Escalation should be restricted to the same team with the integration that sends the request.
  • Schedule API: Schedule should be restricted to the same team with the integration that sends the request.
  • Schedule Override API: Schedule should be restricted to the same team with the integration that sends the request.
  • Integration API: Target integration should be restricted to the same team with the integration that sends the request.
  • An outgoing team-restricted integration can not send callbacks for an alert that is not visible to the team that the integrations is assigned to.
  • You can refer Team Segmentation for further information.

HipChat (V1) Integration Deprecated

Sep 8, 2016 by Serhat Can
  •  As HipChat (V1) Integration uses old HipChat API, it is now deprecated.
  •  Consider switching to HipChat AddOn Integration for HipChat Cloud or HipChat (V2) Integrationfor HipChat Server.
  •  Already configured integrations should be replaced with new ones until January 02, 2017.
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