Slack App

Sep 21, 2016 by Serhat Can
  • New OpsGenie Slack App is available on Slack App Directory.
  • Install Slack App with a few clicks by using "Add to Slack" button.
  • Use new Slack Buttons to acknowledge, un-acknowledge or close alerts with just a button click.
  • Connect your Slack account to your OpsGenie account using /genie connect command.
  •  Refer to OpsGenie Slack App documentation for more information.

New Product Updates

Sep 20, 2016 by Kadir Türker Gülsoy

Team Routing Rules

  • You can now add multiple routing rules for a single team. You can also configure different alert based conditions and time restrictions for each routing rule.
  • You can configure any escalation or schedule of the team within team routing rules. You can also configure a routing rule not to notify anyone via selecting No One option.
  • When an alert is routed to a team (during alert creation or via Add Team action), the first matching routing rule will be used to determine which team schedule or escalation should be used to add recipients. If the matching rule routes the alert to No One, all team members will gain visibility to the alert but no one will be notified.
  • You can refer Teams for further information.

Team Segmentation

  • Integrations can now be assigned/restricted to particular teams. Team admins without account owner/admin rights can also create integrations for their teams.
  • An existing global integration, escalation or schedule can only be assigned to a particular team by an account owner/admin.
  • Any alert created via integrations that are assigned to a particular team are routed to the team that this integration is assigned to. In other words, a team restricted integration can not have any recipient or any team other than the assigned team to route the alert.
  • Team restricted integrations can execute an alert action only if the alert is visible to the team that the integration is assigned to.
  • A team restricted API integration can only access the following API domains with the following restrictions:
  • Alert API
  • Team API: Team should be the owner of integration.
  • Escalation API: Escalation should be restricted to the same team with the integration that sends the request.
  • Schedule API: Schedule should be restricted to the same team with the integration that sends the request.
  • Schedule Override API: Schedule should be restricted to the same team with the integration that sends the request.
  • Integration API: Target integration should be restricted to the same team with the integration that sends the request.
  • An outgoing team-restricted integration can not send callbacks for an alert that is not visible to the team that the integrations is assigned to.
  • You can refer Team Segmentation for further information.

HipChat (V1) Integration Deprecated

Sep 8, 2016 by Serhat Can
  •  As HipChat (V1) Integration uses old HipChat API, it is now deprecated.
  •  Consider switching to HipChat AddOn Integration for HipChat Cloud or HipChat (V2) Integrationfor HipChat Server.
  •  Already configured integrations should be replaced with new ones until January 02, 2017.

HipChat Add-On Improvements

Sep 6, 2016 by Jonard Doci
  •  The OpsGenie HipChat Add-On has been redesigned to fully utilize the features provided by the HipChat ecosystem.
  •  You can now get real-time updates of your open alert count in HipChat's OpsGenie glance.
  •  You will be able to see all your OpsGenie alerts and execute actions from the HipChat sidebar.
  •  You can also connect your HipChat account to your OpsGenie account. For more details see theChat User Mapping documentation page
  •  Refer to OpsGenie HipChat add-on documentation for more information.

AppDynamics Integration

Aug 30, 2016 by Celal Emre Çiçek
  • OpsGenie is now integrated with AppDynamics.
  • You can integrate AppDynamics with your OpsGenie account and get notifications from OpsGenie when an alert is fired by AppDynamics.
  • For more information please visit AppDynamics Integration document.

Azure Active Directory SSO Update

Aug 30, 2016 by Bahar Şahin
  • Due to the recently reported issues connected to frequent certificate changes in Azure, it is no longer required to enter the x509 Certificate in OpsGenie Settings page for Azure AD SSO; instead, the URL for the Federation Metadata Document that contains the X509 Certificates would be requested.
  •  We highly recommend to provide Federation Metadata URL on the SSO settings page to avoid certificate expiration issues.
  • For more information, please visit Azure Active Directory SSO Integration.

New Features & Updates

Aug 22, 2016 by Kadir Türker Gülsoy

Alert Count Based Notification Policies

  • You can now configure Notification Policies to delay notifications unless the deduplication condition that you specified is satisfied.
  • If an alert matches with a Deduplication Correlated Notification Policy, notification flow will not be started even if there are specified recipients or teams.
  • When the deduplication count or deduplication occurrence rate satisfies the condition you specified, alert notifications flow will be started.
  • You can refer Notification Policies for further information.

Auto Restart-Notifications Policies

  • You can configure an Restart-Notifications Policy to hit after the time that you specified, if the alert content conditions and time restrictions are satisfied.
  • When an Auto Restart-Notifications Policy hits, the notifications flow of the alert will start from the scratch and recipients will start getting notifications even if the alert is acknowledged or recipients had already become aware.
  • You can refer Alert Policies for further information.

Behavioral Option for Escalation Repeating

  • Escalations now have an option in addition to the repeat after time. If this option is selected, while an escalation is repeating and the relevant alert is still open, all states of the alert that prevents a recipient from being notified will be reverted.
  • In other words, even if the alert is acknowledged or a recipient from an escalation viewed the details of the alert via any of the OpsGenie apps, the recipients of the escalation rules will be notified on the next repeat turn if the option to do so is selected.

Re-Notify Policy Deprecation

  • Re-Notifying options of Notification Policies are deprecated by now. Already configured notification policies with re-notify options will continue working until the removal date; however, notification policies can not be configured to include a re-notify option.
  • Already configured re-notify options of notification policies should be replaced with alternative configurations like an escalation or an auto restart-notifications policy until November 25, 2016.After that time, re-notify options will be completely removed.
  • You can refer Migration Guide for Deprecated Re-Notification Policies for guidance.

Other Updates

  • Account owners can now setup a reminder to receive a reminder email for the number of users left that can be added for your billing plan. When the remaining number of available user slots decrease to the threshold that you configured, account owners will receive a reminder email. Account owners can configure a reminder via Billing page.

New OpsGenie Integrations

Aug 17, 2016 by Celal Emre Çiçek

StatusCake Integration

  • OpsGenie is now natively integrated with StatusCake.
  • You can add OpsGenie integration in StatusCake and forward your StatusCake notifications to OpsGenie.
  • For more information please visit StatusCake Integration document.

Wavefront Integration

  • OpsGenie is now integrated with Wavefront.
  • You can integrate Wavefront with your OpsGenie account and get notifications from OpsGenie when an alert is fired by Wavefront.
  • For more information please visit Wavefront Integration document.

Oracle Enterprise Manager Integration

Aug 15, 2016 by Celal Emre Çiçek

SOASTA Integration

Aug 8, 2016 by Celal Emre Çiçek
  • OpsGenie is now integrated with SOASTA.
  • You can integrate your SOASTA account with your OpsGenie account and get notifications from OpsGenie when an alert is fired by SOASTA.
  • For more information please visit SOASTA Integration document.
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What is OpsGenie?

OpsGenie is a mobile IT management service providing rich alerts. It can take alerts from any IT management system and notify your users via iPhone, Android push notifications, email, SMS and phone calls.