Dynatrace (v2) Integration

May 4, 2018 by Şadiye Alıcı
  • Dynatrace is a SaaS application monitoring and analytics tool for cloud natives.
  • OpsGenie now has an enhanced integration with Dynatrace. With this integration, you can create an alert in OpsGenie when an alert is created on Dynatrace, and close the alert in OpsGenie automatically when the alert is resolved on Dynatrace.
  • You can use all the available placeholders of the Dynatrace alert to configure the alert details in OpsGenie.
  • For more information, please refer to our Dynatrace integration guide.

Raygun Integration

May 3, 2018 by Burak Sefa Sert
  • Raygun is an error, crash, and performance tracking service.
  • With OpsGenie’s Raygun integration, you can forward your Raygun notifications to OpsGenie. An alert would be created in OpsGenie when an error is captured in Raygun.
  • For more information, please refer to our Raygun integration guide.

Update on the Incident Related Alert Types

May 2, 2018 by Volkan Gümüş
  • The incident related alert types are now shown on the alerts as extra properties. The types are:
    • Responder:The responder alert for responder teams except the owner team.
    • Owner: The responder alert for owner team of the service.
    • Associated: The associated alerts that are rolled up under an incident.
  • These extra properties can be used within the filters. The Alerts Page also shows the type of the alert on the UI (Responder/Owner).

Updated Incident Priority Flow

Apr 24, 2018 by Volkan Gümüş
  • The priority update flow for the incidents is updated and an option for using the Associated Alerts’ priority to update the Incident’s priority is added .
  • If this option is enabled within an incident rule/template or during manual incident creation, the priority of the incident will be updated if an alert with a higher priority is associated under the incident. If the option is not enabled, the priority will stay as defined initially and can only be updated manually from the Incident details.

Enhanced Cherwell Integration

Apr 19, 2018 by Bener Celenkoglu
  • Cherwell® Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility required for rapid configuration and customization.
  • OpsGenie's Cherwell Integration is now enhanced and the powerful bi-directional Cherwell integration can specify which Cherwell actions to execute for actions taken in OpsGenie thanks to the action mapping feature within the Marid package for Cherwell. Moreover, you can run the default script provided by OpsGenie or you can use your custom script in order to execute actions in Cherwell.
  • For more information, please refer to our Cherwell integration guide.

User Export Functionality for Lamp

Apr 13, 2018 by Ceren Dikmen
  • Lamp now supports exporting users.
  • You can use exportUsers command to export the list of users as a CSV file. For more information, please refer here.

Updated Notification Flow for Associated Alerts

Apr 11, 2018 by Şadiye Alıcı
  • The notifications flow for the Associated Alerts is now updated.
  • The notification flow is suppressed for the alerts that are associated to an incident. Only the Responder Alerts of an incident will send notifications to the related Responder Teams/Users.

Magentrix Integration

Apr 11, 2018 by Celal Emre Çiçek
  • Magentrix is a PRM and collaboration tool for business.
  • You can easily integrate Magentrix with your OpsGenie account and create alerts in OpsGenie automatically when a new case is created in Magentrix.
  • You can also create a new case in Magentrix from the alerts created in OpsGenie.
  • For more information, please refer to our Magentrix integration guide.

API v1 Will No Longer Be Available as of June 30, 2018

Mar 14, 2018 by Kadir Türker Gülsoy
  • API v1  was deprecated on May 2017 when Rest API was released. As of June 30, 2018, API v1 is going to be inaccessible for all customers (Currently, only the customers that were signed up before October 2017 have access to API v1).
  • You can refer here for the guideline to migrate to Alert Rest API.
  • You can refer here for the guideline to migrate to Heartbeat API.
  • If you're using Script Proxy for Maridupdating your Marid to the latest version will automatically route your API requests to the new Rest API.
  • If you're using Lamp to access the Alert API, updating your Lamp to the latest version will automatically route your requests to the new Rest API.

Enhancements to Alert Analytics Report

Feb 28, 2018 by Çağdaş Başaraner
  • Our Alert Analytics Report now includes additional details about the alerts. Acknowledge Time and Close Time fields are added to the drill data for the alerts.
  • You can also filter your reports according to the acknowledge and close times of the alerts.
  • For more information about Reports and Analytics, please refer to our documentation.
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