With the introduction of the New Alert & Notification Policies, Team Policies were only applied to the alerts created by that team's integrations, or by an incident routed to that team.
We have now added support for the global integrations to work with Team Policies under certain situations. A team’s policies are now applied to alerts that satisfy either one of the following conditions:
Alert is created with the same team’s integration.
Alert is created with a global integration, but is routed to this team only.
Responder Alert is created via an incident and this team is the owner or responder of the incident.
OpsGenie is a mobile IT management service providing rich alerts. It can take alerts from any IT management system and notify your users via iPhone, Android push notifications, email, SMS and phone calls.