SolarWinds Web Help Deskis a web-based help desk software used for tracking support requests for enterprises and educational institutions.
Our SolarWinds Web Help Desk integration now supports sending acknowledge and close actions back to SolarWinds Web Help Desk. You can update your SolarWinds Web Help Desk ticket status to Assigned/Closed when the related alert in OpsGenie is acknowledged/closed.
With the introduction of the New Alert & Notification Policies, Team Policies were only applied to the alerts created by that team's integrations, or by an incident routed to that team.
We have now added support for the global integrations to work with Team Policies under certain situations. A team’s policies are now applied to alerts that satisfy either one of the following conditions:
Alert is created with the same team’s integration.
Alert is created with a global integration, but is routed to this team only.
Responder Alert is created via an incident and this team is the owner or responder of the incident.
BMC Remedy is a digital service management platform built for boosting workforce productivity.
OpsGenie can now create BMC Remedy incidents for OpsGenie alerts! You can specify the actions to be executed in BMC Remedy when an action is executed in OpsGenie for the alerts that have a source other than BMC Remedy. Moreover, you can run the default script provided by OpsGenie or you can use your custom script in order to execute actions in BMC Remedy.
For using these features, you should update your integration in OpsGenie by enabling “Create BMC Remedy Incidents/Problems for OpsGenie Alerts” option, and update your Marid configuration.
OpsGenie is a mobile IT management service providing rich alerts. It can take alerts from any IT management system and notify your users via iPhone, Android push notifications, email, SMS and phone calls.