New Alert & Notification Policies

Jan 30, 2018 by Kadir Türker Gülsoy
  • Policies are revised and redesigned in terms of functionality and UX. 
  • Modify Policies are replaced with Alert Policies by merging the Teams and Recipients fields into a single Responders field that can include both teams and users. Alert Policies can be configured and assigned to specific teams. Team admins or team members with the related right can also create and configure Alert Policies for their own teams.
  • Suppress, Delay, Alert Count, Auto Restart and Auto Close Policies are replaced with Notification Policies so that the same functionalities can be achieved via a single configuration type. 
  • Notification Policies are now team-segmented configurations. Team admins or team members with the related right can create and configure Notification Policies for their own teams.
  • Customers that were signed up before January 29, 2018 1PM UTC are able to configure and work with the old policies, but meanwhile  they can create and configure New Alert & Notification Policies. Account owners and admins can explicitly switch their accounts to use new policies while creating alerts.
  • Maintenances can now be configured and assigned to specific teams. Team admins or team members with the related right can also create and configure maintenance for their own teams. A team maintenance can only enable/disable team policies and team integrations. 

Humio Integration

Jan 25, 2018 by Emel Komurcu
  • Humio is a log management application for querying, aggregating, and visualizing your application data instantly, on-premise or in the cloud.
  • You can easily integrate Humio with your OpsGenie account and get notifications from OpsGenie when an alert is created by Humio. 
  • For more information, please refer to our Humio integration guide

Enhanced Chat Integrations with Team Specified Alert Listing

Jan 17, 2018 by Bener Celenkoglu
  • Our Slack, Microsoft Teams, HipChat and Mattermost integrations now have the capability to list the given team's alerts according to your query.
  • Users can filter their alerts per team using the newly introduced functionality.
  • For more information, please refer to each integration's guide.

XebiaLabs XL Release Integration

Jan 17, 2018 by Çağla Arıkan
  • XebiaLabs XL Release is an end-to-end pipeline orchestration tool for Continuous Delivery and DevOps teams. It is designed to integrate with your change and release management tools and handles automated tasks, manual tasks, complex dependencies, and release trains.

  • You can easily integrate XL Release with your OpsGenie account and get notifications from OpsGenie when an alert is created by XL Release.

  • For more information, please refer to our XL Release integration guide

Introducing OpsGenie's Incident Command Center

Jan 15, 2018 by Emel Dogrusoz
  • We are proud to introduce our Incident Command Center (ICC)!
  • ICC is a platform that enables Incident Commanders to command, control and coordinate incident response, and Responders from multiple teams to effectively collaborate by providing integrated communications and incident management tools.
  • Using ICC, you can leverage OpsGenie’s native video conference tool (OpsGenie Hosted Bridge) and enhance incident response orchestration and collaboration with your teammates and/or other teams.
  • To learn more, please visit ICC documentation

Upcoming Updates to the Visibility Constraints of Escalations and Schedules

Jan 12, 2018 by Kadir Türker Gülsoy
  • Effective from January 17, 2018 2PM UTC, the visibility constraints of the schedules and escalations will be updated for the sake of performance improvements. Alert notifications flow will not be affected in any manner. The update will affect the following configuration scenarios:
    • Scenario 1: ... -> Escalation 1 -> Schedule 1 -> Escalation 2 -> ...
    • Scenario 2: ... -> Schedule 1 -> Escalation 1 -> Schedule 2 -> ...
  • Scenario 1: 
    • If Escalation 1 or Schedule 1 is assigned to a team that the user is member of, there will be no behavioural update. 
    • If a user is referenced by Escalation 2 but is not referenced by Escalation 1, Escalation 1 will not be displayed to the user on My Profile > Profile -> Escalations section.
  • Scenario 2:
    • If Schedule 1 or Escalation 1 is assigned to a team that the user is member of, there will be no behavioural update.
    • If a user is referenced by Schedule 2 but is not referenced by Schedule 1, Schedule 1 will not be displayed to the user on My Profile > Profile -> Schedules and Who Is On Call > My Schedules sections.

New REST APIs for Custom User Roles and Team Roles

Jan 2, 2018 by Ibrahim Guntas
  • OpsGenie released two new RESTful API implementations: Custom User Roles API and Team Roles API.
  • Implementations are designed according to RESTful API principles.
  • For more information, please refer to related documentations: Custom User Role API, Team Role API
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