What's new at OpsGenie

Jitsi Video Bridge

April 24, 2017 #266 by Ufuk Ozcelik
  • Jitsi Meet is an OpenSource (MIT) WebRTC JavaScript application that uses Jitsi Video Bridge to provide high quality, scalable video conferences.
  • OpsGenie’s integration with Jitsi allows you to join a video bridge from an alert. Communicating with your teammates during an incident becomes easier!
  • For more information, please visit Jitsi as a Video Bridge guide.
  • Note: This feature is currently available for beta testers. If you are interested in becoming a beta tester for Jitsi Video Bridge, please contact us!

Track-It! Integration

April 21, 2017 #265 by Cagla Arikan
  • Track-It! is a centralized help desk and customer ticketing management system that enables you to control and seamlessly manage the flow of sales and support emails your customers and prospects are sending your business.
  • You can integrate Track-It! with your OpsGenie account and create or update Track-It! workflows by sending alerts and alert actions from OpsGenie.
  • For more information, please visit our Track-It! Integration guide.

Uptime Integration

April 20, 2017 #264 by Cagla Arikan
  • Uptime is an uptime and performance monitoring tool.
  • You can integrate Uptime with OpsGenie and get notifications from OpsGenie when an alert is created on Uptime.
  • For more information please visit Uptime Integration guide.

OpsGenie Slack App Updates

April 11, 2017 #263 by Çağla Arıkan
  • OpsGenie announces its new integration with Slack’s Message Menus, an interactive menu feature.
  • Now, a simple set of menus lets you easily perform Assign, Take Ownership, and Snooze actions on alerts in the OpsGenie Slack App.
  •  For more information, see our New OpsGenie Slack App Interactive Menus blog post.

XMPP/Jabber Integration

April 10, 2017 #262 by Fazilet Ozer
  • XMPP/Jabber is the Extensible Messaging and Presence Protocol, a set of open technologies for instant messaging, presence, multi-party chat, voice and video calls, collaboration, lightweight middleware, content syndication, and generalized routing of XML data.
  • OpsGenie now integrates with XMPP/Jabber. With this integration, OpsGenie's alert notifications go right into your XMPP/Jabber chat rooms.
  • For more information, please visit XMPP/Jabber Integration document.

Manual Alert Creation From The OpsGenie Mobile Apps

April 7, 2017 #261 by Taha Kirca
  • We are pleased to announce that you can now create alerts manually from our mobile apps!
  • This feature and various other improvements are now available with OpsGenie Android v2.2.9 and OpsGenie iOS v2.2.5.
  • You can upgrade your mobile apps to the latest versions via Apple App Store or Google Play Store!

Enhanced JIRA Service Desk Integration

April 5, 2017 #260 by Ufuk Ozcelik
  • Our integration with JIRA Service Desk now supports issue resolution in JIRA Service Desk. You can configure the integration to resolve an issue automatically by closing an OpsGenie alert.
  • We also brought action mapping feature to our JIRA Service Desk integration. Now you can select what to do in JIRA Service Desk when an OpsGenie action is executed.
  • For more information please visit our JIRA Service Desk integration document.

Enhanced JIRA Integration

April 5, 2017 #259 by Cagla Arikan
  • Our JIRA Integration is now bi-directional!
  • We also brought action mapping feature to our JIRA integration. With this enhancement, you can now select what should be done automatically in JIRA when an OpsGenie action is executed.
  • For more information please visit our JIRA integration document.

Maintenance API Released

March 24, 2017 #258 by Mustafa Nacar
  • OpsGenie released Maintenance API which is a new RESTful API implementation designed around RESTful principles.
  • You can reach Maintenance API documentation from here.

Outgoing Amazon SNS Integration

March 23, 2017 #257 by Fazilet Ozer
  • In addition to Incoming Amazon SNS Integration, OpsGenie now has an outgoing SNS integration, too!
  • Via this integration, you can publish to your own SNS topics if an alert is created in OpsGenie. Furthermore, you can publish to SNS topics whenever an alert action is executed on OpsGenie alerts. If an alert is created, acknowledged, closed etc., a message will be published to your Amazon SNS topics so that subscribers of that topic can be notified.

Enhanced HostedGraphite Integration

March 21, 2017 #256 by Fazilet Ozer
  • HostedGraphite has now added OpsGenie as a notification channel meaning that you can configure OpsGenie - HostedGraphite Integration more easily than before!
  • In addition, new information field is added to alerts and also close action is added as a default action for HostedGraphite Integration.
  • For more information, please visit HostedGraphite Integration document.

Enhanced Atlassian StatusPage Integration

March 20, 2017 #255 by Celal Emre ÇİÇEK
  • Atlassian StatusPage is a status and incident communication tool that helps service providers keep their customers and employees informed during downtime to build trust and cut support costs. Atlassian StatusPage also lets service providers add a component for each of the separate infrastructure or functional part of their service.
  • Our integration with Atlassian StatusPage now supports changing the statuses of the components in Atlassian StatusPage.
  • We also brought action mapping feature to our Atlassian StatusPage integration.Now you can select what to do in Atlassian StatusPage when an OpsGenie action is executed.
  • For more information please visit Atlassian StatusPage integration document.

Enhanced ServiceNow Integration

March 17, 2017 #254 by Celal Emre ÇİÇEK
  • ServiceNow is a platform-as-a-service (PaaS) provider of enterprise Service Management (SM) software.
  • Our integration with ServiceNow is now bi-directional.
  • We also brought action mapping feature to ServiceNow integration. Now you can select what should be done automatically in ServiceNow when an OpsGenie action is executed.
  • For more information please visit ServiceNow integration document.

OpsGenie Phone Numbers for Sending SMS Notifications

March 14, 2017 #253 by Furkan Bıçak
  • We have updated the phone numbers we use for sending SMS notifications for some countries. Please find these countries and the corresponding new phone numbers below:
  • Australia: 61 448 798788
  • Ireland: 353 870 604146
  • Netherlands: 31 970 10240038
  • Switzerland: 41 766 013135
  • United Kingdom: 44 752 0631070
  • Spain: 34 911 067383
  • Portugal: 351 927 945262
  • Note that you may still receive notifications from the old numbers for these countries, as we will keep them as our backup numbers.
  • For more information, please visit Voice and SMS Notifications page.

New Alerts Page!

March 14, 2017 #252 by Zafer Gençkaya

Since introducing new version of the alerts page, we've received lots of valuable feedback from our customers, and we've come up with a fresh version, which we feel suits the product better. Our intention was to create a cleaner design and a better layout to help you handle your alerts in a more efficient way!

However, this is still a beta version, and we would love to hear your feedback about the changes! Any recommendations on improvements would be greatly appreciated!

JIRA Service Desk Integration Update

March 13, 2017 #251 by Ufuk Ozcelik
  • Using our updated JIRA Service Desk Integration, you can now create issues in JIRA Service Desk from alerts in OpsGenie.
  •  For more information please visit JIRA Service Desk Integration Document.

HipChat Add-On Updates

March 9, 2017 #250 by Serhat Can
  • OpsGenie now supports the HipChat collapsed message style to avoid any possible noise in the room. To use the new message style, existing HipChat Add-On users need to update their integration by enabling the "use collapsed messages" option.
  • Unacknowledge action is now available in the HipChat sidebar.
  • Acknowledge, Unacknowledge and Close actions are now available in the sidebar list view to allow quick action execution.

Latest Updates

March 6, 2017 #249 by Kadir Türker Gülsoy
  • Escalate to Next action is added as an option to alert voice notifications. If there is any ongoing escalation flow for an alert, Escalate to Next action will be available as an option. You can refer Voice Notifications for further information. 
  • Matches Regex condition operation is now available for input fields with List types for the conditions of integration actions, alert & notification policies, team routing rules and notification rules. If any element of the input field with List type matches the given regular expression, the condition will be satisfied.

CloudSploit Integration

March 1, 2017 #248 by Cagla Arikan
  • CloudSploit is a security and configuration scanner that can detect hundreds of threats in your Amazon Web Services (AWS) account.
  • You can integrate CloudSploit with your OpsGenie account and get notifications from OpsGenie when an alert is created on CloudSploit.
  • For more information please visit CloudSploit Integration Document.

SolarWinds Web Help Desk Integration

February 20, 2017 #247 by Ufuk Ozcelik
  • SolarWinds Web Help Desk automates IT help desk and asset management operations. Also centralizes IT asset discovery and management.
  • You can easily integrate SolarWinds Web Help Desk with your OpsGenie account and get notifications from OpsGenie when a ticket is created on SolarWinds Web Help Desk.  
  • For more information please visit SolarWinds Web Help Desk Integration Document.

Mattermost Integration

February 10, 2017 #246 by Fazilet Ozer
  • OpsGenie now has bi-directional integration with Mattermost!
  • Mattermost is an open source, private cloud Slack-alternative platform.
  • OpsGenie is an alert and notification management solution that is highly complementary to Mattermost.
  • With this integration, OpsGenie's alert notifications go right into your Mattermost channel. In turn, you can execute actions such as acknowledging, closing or assigning alerts from the channel by just typing a /genie command.
  • For more information, please visit Mattermost Integration document.

Heartbeat API v2 Released

February 8, 2017 #245 by Ömer Özkan
  • OpsGenie released Heartbeat API v2 which is a new RESTful API implementation designed around RESTful principles.
  • Heartbeat API v1 will be deprecated by the end of June, 2017.
  • You can reach Heartbeat API v2 documentation from here.

CA Flowdock “Team Inbox” Integration

February 6, 2017 #244 by Cagla Arikan
  • OpsGenie now released a new version of CA Flowdock Integration. Now you can forward OpsGenie alert activities to CA Flowdock "Team Inbox" using Flowdock (Team Inbox) Integration. You can use the Flowdock (Chat) Integration to forward the alert activities to Flowdock "Chat Window".
  • Please refer to Flowdock (Team Inbox) Integration for more details.

Circonus Bidirectional Integration

January 27, 2017 #243 by Ufuk Ozcelik
  • Circonus integration is now bidirectional.
  • Updates to alerts in OpsGenie can now update the alerts in Circonus as well.
  • Refer to Circonus integration documentation for more details.

OpsGenie Triples Revenue in 2016, Adds Industry Leaders as Advisors

January 25, 2017 #242 by OpsGenie Team

New Customers Yahoo, HubSpot, Overstock Sign On and Fuel Company’s Momentum; AppDynamics Chairman Jyoti Bansal Joins as an Advisor, and Google Executive Izzy Azeri Joins the Board.

Falls Church, VA – January 25, 2017 – OpsGenie, a leading alerting and on-call management platform for engineering and operations teams, today announced record growth for 2016 and new strategic advisors for the company.

OpsGenie has tripled its annual recurring revenue while doubling the number of customers to over 2,000, including recent customer additions Yahoo, HubSpot, SolarWinds, Glassdoor, and Overstock. OpsGenie also opened a new sales office in Boston, MA and tripled employee headcount. This news comes on the heels of the company’s recent strategic partnership with SolarWinds, which chose OpsGenie as the company’s preferred on-call management solution.

“I’m excited about the growth we had in 2016,” said OpsGenie CEO Berkay Mollamustafaoglu. “We have not only grown our customer base and revenue but managed to build an outstanding team as well. We're well positioned to execute on our plans to deliver additional products and capabilities to enable our customers to cope with increasingly complex operational challenges.”

OpsGenie also announced the addition of two tech-industry veterans, Izzy Azeri and Jyoti Bansal, as investors to the company. Bansal, the former CEO and current chairman of AppDynamics, is advising the company with strategy and operations, while Azeri, a co-founder of Stackdriver, which was acquired by Google, has joined OpsGenie’s board. “I’m excited to be part of the OpsGenie team and their overall growth. 2017 is poised to be another great year for the team,” Azeri said.

About OpsGenie

OpsGenie is an alerting and on-call management solution for development and operations teams. OpsGenie provides the tools needed to design actionable alerts, manage on-call schedules and escalations, and ensure the right people are notified of IT incidents at the right time using multiple notification methods. Learn more at www.opsgenie.com.

Media Contact:

Nadia Mehra

571-748-7000

Nadia@OpsGenie.com

New Integration API Released

January 23, 2017 #241 by Cagla Arikan
  • OpsGenie released new Integration API which is a new RESTful API implementation designed around RESTful principles.
  • You can reach Integration API document from here.

Alert Logic Integration

January 18, 2017 #240 by Ufuk Ozcelik
  • Alert Logic, a leader in security and compliance solutions for the cloud, provides Security-as-a-Service for on-premises, cloud, and hybrid infrastructures, delivering deep security insight and continuous protection for customers at a lower cost than traditional security solutions.
  • You can easily integrate Alert Logic with your OpsGenie account and get notifications from OpsGenie when an alert is created on Alert Logic.
  • For more information please visit Alert Logic Integration Documentation.

Amazon CloudTrail Integration

January 16, 2017 #239 by Ufuk Ozcelik
  • AWS CloudTrail is a web service that records AWS API calls for your account and delivers log files to you. The recorded information includes the identity of the API caller, the time of the API call, the source IP address of the API caller, the request parameters, and the response elements returned by the AWS service.
  • You can easily integrate AWS CloudTrail with your OpsGenie account and get notifications from OpsGenie when an alert is created on AWS CloudTrail.
  •   For more information please visit AWS CloudTrail Integration Document.

Amazon Simple Email Service (SES) Integration

January 11, 2017 #238 by Fazilet Ozer
  • Amazon Simple Email Service (SES) is a cost-effective email service built on the reliable and scalable infrastructure that Amazon.com  developed to serve its own customer base.
  • OpsGenie is an alert and notification management solution that is highly complementary to Amazon SES. With this integration, OpsGenie alerts can be created for Amazon SES Bounce and Complaint notifications.
  • For more information, please visit Amazon SES Integration document.

Autotask Integration

January 6, 2017 #237 by Ufuk Ozcelik
  • Autotask is an IT Business Management Software that helps value-added resellers (VARs), management service providers (MSPs) and IT Service providers to sell, implement, deliver and bill for their services. Autotask provides a complete IT business management solution that combines Service Desk, CRM, Projects, Time & Expense, Billing and more.
  • You can easily integrate Autotask with your OpsGenie account and get notifications from OpsGenie when an alert is created on Autotask.  
  • For more information please visit Autotask Integration Document.

Conference Bridge

January 05, 2017 #236 by Furkan Bıçak
  • OpsGenie Conference Bridge allows you to join a conference call online right via your web browser.
  • It allows you to collaborate with key individuals to resolve incidents using your preferred web conferencing provider.
  • For more information, please visit Conference Bridge page.
  • Note: This feature is currently available for beta testers. If you are interested in becoming a beta tester for Conference Bridge, please contact us!

SolarWinds Partners with OpsGenie to Meet Customers’ Alerting and On-Call Management Needs

January 4, 2017 #235 by OpsGenie Team

The partnership comes as SolarWinds discontinues SolarWinds Alert Central and recommends OpsGenie to its customers as an effective alternative

AUSTIN, Texas – January 4, 2017 –SolarWinds, a leading provider of powerful and affordable IT management software, today announced a strategic partnership with OpsGenie, a leading alerting and on-call management solution for development and operations teams. The partnership comes as SolarWinds discontinues its free alert aggregation tool, SolarWinds® Alert Central.

“When considering the future for SolarWinds Alert Central, we surveyed the market and quickly realized OpsGenie is doing a great job filling the gap we originally identified,” said Mav Turner, senior director, product management, SolarWinds. “While we believe SolarWinds Alert Central was effective at meeting many of our customers’ alert management needs, we want to make sure they have the right long-term solution to solve all of their alerting and on-call management needs, and that’s what OpsGenie will provide them. I’m extremely excited about the benefits the SolarWinds and OpsGenie partnership will provide our customers.”

OpsGenie provides a reliable, flexible and cost-effective incident response solution specifically tailored to SolarWinds customers. With OpsGenie, SolarWinds customers can create customized on-call incident response teams that match their operational structure. OpsGenie also has an efficient and easy-to-apply bi-directional integration with SolarWinds Network Performance Monitor (NPM). This allows OpsGenie to determine the right people to notify based on on-call schedules; dispatch alerts using email, text message (SMS), phone call and iPhone® and Android® push notification; and escalate until an alert is acknowledged or closed.

“OpsGenie is excited to be the Alerting and On-Call Management platform of choice for SolarWinds and its customers,” said Berkay Mollamustafoaglu, chief executive officer, OpsGenie. “We firmly believe that OpsGenie will provide SolarWinds customers the features they need at a price point that makes sense, including a free tier for existing SolarWinds Alert Central users.”

Connect with SolarWinds

About SolarWinds

SolarWinds provides powerful and affordable IT management software to customers worldwide from Fortune 500® enterprises to small businesses, government agencies and educational institutions. We are committed to focusing exclusively on IT Pros, and strive to eliminate the complexity that they have been forced to accept from traditional enterprise software vendors. Regardless of where the IT asset or user sits, SolarWinds delivers products that are easy to find, buy, use, maintain, and scale while providing the power to address all key areas of the infrastructure from on premises to the Cloud. Our solutions are rooted in our deep connection to our user base, which interacts in our THWACK online community to solve problems, share technology and best practices, and directly participate in our product development process. Learn more today at www.solarwinds.com.

About OpsGenie

OpsGenie is an alerting and on-call management solution for development and operations teams. OpsGenie provides the tools needed to design actionable alerts, manage on-call schedules and escalations, and ensure the right people are notified of IT incidents at the right time, using multiple notification methods. Learn more at www.opsgenie.com/solarwinds-alert-central.

SolarWinds, SolarWinds & Design, Orion, and THWACK are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks) of their respective companies.

© 2016 SolarWinds Worldwide, LLC. All rights reserved.

Custom User Role Updates

January 3, 2017 #234 by Kadir Türker Gülsoy
  • Users that are not an admin or owner can now be granted with the right to update active or planned Maintenance Policies.
  • You can refer Users and Roles for further information about custom user roles.

ConnectWise Automate (LabTech) Integration

January 3, 2017 #233 by Fazilet Ozer
  • ConnectWise Automate, formerly LabTech,  is the industry-leading IT automation software designed to allow you to automate any IT task to improve your IT services. ConnectWise Automate allows you to discover all devices and users so they can be proactively monitored.
  • You can easily integrate ConnectWise Automate with your OpsGenie account and get notifications from OpsGenie when an alert is created on ConnectWise Automate.
  • For more information please visit ConnectWise Automate Integration document.

Grafana Integration

December 30, 2016 #232 by Ufuk Ozcelik
  • Grafana is an open source metric analytics & visualization suite. It is most commonly used for visualizing time series data for infrastructure and application analytics but many use it in other domains including industrial sensors, home automation, weather, and process control.
  • You can easily integrate Grafana with your OpsGenie account and get notifications from OpsGenie when an alert is created on Grafana.
  • For more information please visit Grafana Integration document.

OpsGenie Android & iOS Mobile Updates

December 19, 2016 #231 by Kadir Türker Gülsoy

OpsGenie Android v2.2.7 and OpsGenie iOS v2.2.2 are now available.

  • On Who Is On-Call page, you now have the option to display only your schedules as well as all schedules within your organization.
  • You can now filter the displayed schedules in Who Is On-Call page via free-form text search.
  • While adding an override to a particular schedule via Who Is On-Call page, you can now specify which rotations of the schedule it should apply to. Previously, overrides were applied to all rotations of the schedule.
  • You can now specify an exact time range while adding an override to a particular schedule via Who Is On-Call page.
  • When you tap/navigate into our short link (opsg.in) from anywhere within your device, OpsGenie application is launched. If you click the provided alert link within your SMS notification, the application is now redirected to the related alert.
  • Add Recipient and Add Team actions are now merged under the name "Add Recipient". You can add a user, an escalation, a schedule, a group or a team to an existing alert to be notified via Add Recipient action.
  • You can upgrade your mobile apps to the latest versions via Apple App Store or Google Play Store.

Hosted Graphite Integration

December 14, 2016 #230 by Fazilet Ozer
  • Hosted Graphite is monitoring as a service with useful alerting for development teams who run applications at scale. It provides its users to explore their data on open source Grafana dashboards and get alerts via integrated tools.
  • You can integrate Hosted Graphite with your OpsGenie account and get notifications from OpsGenie when an alert is created on Hosted Graphite.
  • For more information, please visit Hosted Graphite Integration document.

VMware vCenter Integration

December 12, 2016 #229 by Cagla Arikan

  • VMware vCenter provides a centralized platform for managing your VMware vSphere environments, so you can automate and deliver a virtual infrastructure with confidence. It provides simple deployment, proactive optimization, centralized control and visibility and management.
  • You can integrate VMware vCenter with your OpsGenie account and get notifications from OpsGenie when an alert or warning is created on vCenter.
  • For more information please visit VMware vCenter Integration document.

Team Dashboard UI Preferences

December 08, 2016 #228 by Furkan Bıçak
  • You can now customize orders of your team schedules and escalations along with collapsed information for team routing rules, escalations, schedules and integrations in team dashboards.

Signal Sciences Integration

December 07, 2016 #227 by Celal Emre ÇİÇEK
  • Signal Sciences is a real-time security solution and firewall for web applications.
  • You can integrate Signal Sciences with your OpsGenie account and get notifications from Signal Sciences.
  • For more information please visit Signal Sciences Integration document.

Improvements on On-Call Schedules

November 25, 2016 #226 by Bahar Şahin
  • You can now restrict schedule rotations to specific time intervals according to Time of Day pattern. You can refer to Time Constraints & Time Zones for further information about time constraints and Time of Day restriction type
  • Timeline views of schedule rotations can now be displayed with 1 Day option via Schedules page.

Flock Integration

November 29, 2016 #225 by Cagla Arikan
  • Flock is a communication app for teams. FlockOS enables developers to build apps, bots and integrations on top of Flock.
  • OpsGenie alert activities can be forwarded to Flock. This way, users can stay up-to-date with the OpsGenie alert changes on Flock without having to switch to OpsGenie apps.
  • Please refer Flock Integration for setup instructions and further details.

Ability to Configure Read-Only Access to API

November 22, 2016 #224 by Kadir Türker Gülsoy

New OpsGenie Integrations

November 16, 2016 #223 by Celal Emre Çiçek & Çağla Arıkan

Amazon Route 53 Health Check Integration

  • Amazon Route 53 is a web service that provides highly available and scalable cloud Domain Name System (DNS).
  • Amazon Route 53 can send notifications when the status of the health check changes through SNS. You can integrate Amazon Route 53 with your OpsGenie account and get notifications from OpsGenie when a status of health check changes.
  • Refer to Amazon Route 53 Integration documentation for more details.

Check_MK Integration

  • OpsGenie is now integrated with Check_MK.
  • You can integrate Check_MK with your OpsGenie account and get notifications from OpsGenie when a problem occurs in Check_MK.
  • For more information please visit Check_MK Integration document.

Evident.io Integration

  • OpsGenie is now integrated with Evident.io.
  • You can integrate Evident.io with your OpsGenie account and get notifications from OpsGenie when an alert is fired by Evident.io.
  • Refer to Evident.io Integration documentation for more details.

Prometheus Integration

  • OpsGenie is now natively integrated with Prometheus.
  • You can integrate Prometheus with your OpsGenie account and get notifications from OpsGenie when an alert is fired by Prometheus.
  • For more information please visit Prometheus Integration document.

New Java Client SDK Released

November 8, 2016 #222 by Mehmet Mustafa Demir
  • OpsGenie released new Java Client SDK 2.5.1.
  • Team routing rules, Notification rules, Contact API supports are added.

New Features & Updates

October 31, 2016 #221 by Kadir Türker Gülsoy

Routing To Teams via Escalations

  • You can now configure escalation steps to route to teams.
  • If an escalation step is configured to route to a team, the routing rules of the specified team will be applied while determining the alert recipients to notify.
  • Escalations that belong to a team can also be configured to route to another team.

Routing to Teams via Schedules

  • From now on, if a schedule rotation includes a team as participant, the routing rules of the specified team(s) will be applied while determining who is on-call for that time period.
  • Prior to October 31, 2016, all members of the participant team(s) were on-call in case of such a configuration.
  • Existing schedules that include team participants will keep their current behavior unless they're not updated.

No One as Schedule Participant

  • You can now configure your schedule rotations and overrides to include No-One as the participant.
  • No user will be on-call for the specified time range, if No-One is specified as the participant.

Atatus Integration

October 25, 2016 #220 by Celal Emre Çiçek
  • OpsGenie is now natively integrated with Atatus.
  • You can integrate Atatus with your OpsGenie account and get notifications from OpsGenie when an alert is fired by Atatus.
  • For more information please visit Atatus Integration document.

Stackdriver Bi-directional Integration

October 17, 2016 #219 by Celal Emre Çiçek
  • OpsGenie's integration with Stackdriver is now bi-directional.
  • The integration now supports acknowledging and closing Stackdriver incidents within OpsGenie.
  • For more information please visit Stackdriver Integration document.

ConnectWise Bi-directional Integration

October 13, 2016 #218 by Celal Emre Çiçek
  • OpsGenie's integration with ConnectWise is now bi-directional.
  • You can now forward your ConnectWise tickets to OpsGenie and OpsGenie alerts to ConnectWise.
  • For more information please visit ConnectWise Integration document.

Customizing User Roles

October 12, 2016 #217 by Bahar Şahin
  •  With the latest release, you can assign custom roles to users including administrative rights.
  •  This way, you can give rights to users that Admins have without assigning them as Admin and restrict performing certain actions.
  • For more information please visit Users and Roles.

Oracle Enterprise Manager Integration

October 12, 2016 #216 by Celal Emre Çiçek
  • OpsGenie is now integrated with Oracle Enterprise Manager via webhook.
  • We updated our old OEM Integration which was based on e-mail to this new integration which uses webhook.
  • You can integrate Oracle Enterprise Manager with your OpsGenie account and get notifications from OpsGenie when an incident is created in OEM.
  • For more information please visit Oracle Enterprise Manager Integration document.

Webcal Feed

October 12, 2016 #215 by Koray Uçar
  •  Opsgenie now works better with your calendar application. You can now subscribe to the live feed of your schedules.
  • Click here to go to your personal on call schedule. You can then subscribe to the feed or download your current schedule.
  • Click here to see all available schedules. You can select a schedule and subscribe to its feed.
  • Your schedule feeds will be kept up to date by your calendar application. You can set periodicity of update in most modern calendar applications (like Google Calendar or Mac Calendar).

Sysdig Cloud Integration

October 10, 2016 #214 by Halit Okumus
  • OpsGenie and Sysdig Cloud has released a new, native integration.
  • You can now integrate Sysdig Cloud with your OpsGenie account and get notifications from OpsGenie when an alert is raised by Sysdig Cloud.
  • For more information please visit Sysdig Cloud Integration document.

Take Incoming Calls via Web Browser

October 4, 2016 #213 by Furkan Bıçak
  • OpsGenie's highly anticipated feature Incoming Call Routing is now improved even more.
  • Now you can take incoming calls via your web browser in new alerts page!
  • Please refer to Incoming Call Routing documentation for more information.

Elasticsearch Watcher Bi-directional Integration

September 30, 2016 #212 by Celal Emre Çiçek
  • OpsGenie is now integrated with Elasticsearch Watcher.
  • You can integrate Elasticsearch Watcher with your OpsGenie account and get notifications from OpsGenie when an alert is fired by Elasticsearch Watcher.
  • You can also acknowledge Elasticsearch Watcher alerts from OpsGenie.
  • For more information please visit Elasticsearch Watcher Integration document.

Alerts Page Beta is Out

September 29, 2016 #211 by Zafer Gençkaya
  • The Alerts page now has a new look & feel.
  • Query with Full-Text search.
  • description: lorem*
  • Combine multiple search value(s) / condition(s) by using AND and OR operators.
  • status: open OR (status: closed AND owner: test@opsgenie.com)
  • message: (lorem* OR ipsum*)
  • Save your favorite search queries (Saved Search) and share them with your teammates (Admins / Team Admins can do). Also, you can make one of Saved Searches as 'Default.' So, every time you visit the new Alerts Page, it remembers your most common search criteria.
  • Limit your alerts with date/time range.
  • Attach HTTP links to your alerts.
  • Get a total number of alerts according to your search result.
  • Alert filtering on alerts pages & alert list API is now in sync, alert details & actions are real time.
  • Please feel free to give us any feedback. We'll continue the effort, stay in touch.

Incoming Call Integration Language Support

September 23, 2016 #210 by Furkan Bıçak
  • OpsGenie's highly anticipated feature Incoming Call Routing is now improved even more.
  • Now your callers can listen messages in eight different languages!
  • It's easy to configure, too. Please refer to Incoming Call Routing documentation for more information.

Slack App

September 21, 2016 #209 by Serhat Can
  • New OpsGenie Slack App is available on Slack App Directory.
  • Install Slack App with a few clicks by using "Add to Slack" button.
  • Use new Slack Buttons to acknowledge, un-acknowledge or close alerts with just a button click.
  • Connect your Slack account to your OpsGenie account using /genie connect command.
  •  Refer to OpsGenie Slack App documentation for more information.

Status.io Bi-directional Integration

September 21, 2016 #208 by Celal Emre Çiçek
  • OpsGenie is now integrated with Status.io.
  • You can integrate Status.io with your OpsGenie account and get notifications from OpsGenie when an incident is created in Status.io.
  • You can also forward your OpsGenie alerts to Status.io to create incidents.
  • For more information please visit Status.io Integration document.

New Features & Updates

September 20, 2016 #207 by Kadir Türker Gülsoy

Team Routing Rules

  • You can now add multiple routing rules for a single team. You can also configure different alert based conditions and time restrictions for each routing rule.
  • You can configure any escalation or schedule of the team within team routing rules. You can also configure a routing rule not to notify anyone via selecting No One option.
  • When an alert is routed to a team (during alert creation or via Add Team action), the first matching routing rule will be used to determine which team schedule or escalation should be used to add recipients. If the matching rule routes the alert to No One, all team members will gain visibility to the alert but no one will be notified.
  • You can refer Teams for further information.

Team Segmentation

  • Integrations can now be assigned/restricted to particular teams. Team admins without account owner/admin rights can also create integrations for their teams.
  • An existing global integration, escalation or schedule can only be assigned to a particular team by an account owner/admin.
  • Any alert created via integrations that are assigned to a particular team are routed to the team that this integration is assigned to. In other words, a team restricted integration can not have any recipient or any team other than the assigned team to route the alert.
  • Team restricted integrations can execute an alert action only if the alert is visible to the team that the integration is assigned to.
  • A team restricted API integration can only access the following API domains with the following restrictions:
  • Alert API
  • Team API: Team should be the owner of integration.
  • Escalation API: Escalation should be restricted to the same team with the integration that sends the request.
  • Schedule API: Schedule should be restricted to the same team with the integration that sends the request.
  • Schedule Override API: Schedule should be restricted to the same team with the integration that sends the request.
  • Integration API: Target integration should be restricted to the same team with the integration that sends the request.
  • An outgoing team-restricted integration can not send callbacks for an alert that is not visible to the team that the integrations is assigned to.
  • You can refer Team Segmentation for further information.

HipChat (V1) Integration Deprecated

September 8, 2016 #206 by Serhat Can
  •  As HipChat (V1) Integration uses old HipChat API, it is now deprecated.
  •  Consider switching to HipChat AddOn Integration for HipChat Cloud or HipChat (V2) Integrationfor HipChat Server.
  •  Already configured integrations should be replaced with new ones until January 02, 2017.

HipChat Add-On Improvements

September 6, 2016 #205 by Jonard Doci
  •  The OpsGenie HipChat Add-On has been redesigned to fully utilize the features provided by the HipChat ecosystem.
  •  You can now get real-time updates of your open alert count in HipChat's OpsGenie glance.
  •  You will be able to see all your OpsGenie alerts and execute actions from the HipChat sidebar.
  •  You can also connect your HipChat account to your OpsGenie account. For more details see theChat User Mapping documentation page
  •  Refer to OpsGenie HipChat add-on documentation for more information.

Azure Active Directory SSO Update

August 30, 2016 #204 by Bahar Şahin
  •  Due to the recently reported issues connected to frequent certificate changes in Azure, it is no longer required to enter the x509 Certificate in OpsGenie Settings page for Azure AD SSO; instead, the URL for the Federation Metadata Document that contains the X509 Certificates would be requested.
  •  We highly recommend to provide Federation Metadata URL on the SSO settings page to avoid certificate expiration issues.
  • For more information, please visit Azure Active Directory SSO Integration.

AppDynamics Integration

August 30, 2016 #203 by Celal Emre Çiçek
  • OpsGenie is now integrated with AppDynamics.
  • You can integrate AppDynamics with your OpsGenie account and get notifications from OpsGenie when an alert is fired by AppDynamics.
  • For more information please visit AppDynamics Integration document.

New Features & Updates

August 22, 2016 #202 by Kadir Türker Gülsoy

Alert Count Based Notification Policies

  • You can now configure Notification Policies to delay notifications unless the deduplication condition that you specified is satisfied.
  • If an alert matches with a Deduplication Correlated Notification Policy, notification flow will not be started even if there are specified recipients or teams.
  • When the deduplication count or deduplication occurrence rate satisfies the condition you specified, alert notifications flow will be started.
  • You can refer Notification Policies for further information.

Auto Restart-Notifications Policies

  • You can configure an Restart-Notifications Policy to hit after the time that you specified, if the alert content conditions and time restrictions are satisfied.
  • When an Auto Restart-Notifications Policy hits, the notifications flow of the alert will start from the scratch and recipients will start getting notifications even if the alert is acknowledged or recipients had already become aware.
  • You can refer Alert Policies for further information.

Behavioral Option for Escalation Repeating

  • Escalations now have an option in addition to the repeat after time. If this option is selected, while an escalation is repeating and the relevant alert is still open, all states of the alert that prevents a recipient from being notified will be reverted.
  • In other words, even if the alert is acknowledged or a recipient from an escalation viewed the details of the alert via any of the OpsGenie apps, the recipients of the escalation rules will be notified on the next repeat turn if the option to do so is selected.

Re-Notify Policy Deprecation

  • Re-Notifying options of Notification Policies are deprecated by now. Already configured notification policies with re-notify options will continue working until the removal date; however, notification policies can not be configured to include a re-notify option.
  • Already configured re-notify options of notification policies should be replaced with alternative configurations like an escalation or an auto restart-notifications policy until November 25, 2016.After that time, re-notify options will be completely removed.
  • You can refer Migration Guide for Deprecated Re-Notification Policies for guidance.

Other Updates

  • Account owners can now setup a reminder to receive a reminder email for the number of users left that can be added for your billing plan. When the remaining number of available user slots decrease to the threshold that you configured, account owners will receive a reminder email. Account owners can configure a reminder via Billing page.

New OpsGenie Integrations

August 17, 2016 #201 by Celal Emre Çiçek

StatusCake Integration

  • OpsGenie is now natively integrated with StatusCake.
  • You can add OpsGenie integration in StatusCake and forward your StatusCake notifications to OpsGenie.
  • For more information please visit StatusCake Integration document.

Wavefront Integration

  • OpsGenie is now integrated with Wavefront.
  • You can integrate Wavefront with your OpsGenie account and get notifications from OpsGenie when an alert is fired by Wavefront.
  • For more information please visit Wavefront Integration document.

Oracle Enterprise Manager Integration

August 15, 2016 #200 by Celal Emre Çiçek

SOASTA Integration

August 8, 2016 #199 by Celal Emre Çiçek
  • OpsGenie is now integrated with SOASTA.
  • You can integrate your SOASTA account with your OpsGenie account and get notifications from OpsGenie when an alert is fired by SOASTA.
  • For more information please visit SOASTA Integration document.

OpsGenie Webhook payload updated

August 5, 2016 #198 by Halit Okumus
  • OpsGenie webhook integration now sends, in addition to the current payload, the list of ids of teams&recipients assigned to an alert. This is for Create alert event callback only.
  • teams and recipients are located under alert element in the webhook JSON payload.
  • For more information please visit Webhook Integration document.

Threat Stack Integration

August 4, 2016 #197 by Celal Emre Çiçek
  • OpsGenie is now integrated with Threat Stack.
  • You can integrate your Threat Stack account with your OpsGenie account and get notifications from OpsGenie when an alert is fired by Threat Stack.
  • For more information please visit Threat Stack Integration document.

OpsGenie Node.js SDK is Released

August 3, 2016 #196 by Serhat Can
  • OpsGenie Node.js SDK is released. You can reach and download OpsGenie Node.js SDK source code from here.
  • You can reach Node.js SDK support document from here.

Schedule History

August 1, 2016 #195 by M. Tarık Yurt
  • Schedule history is here! You can see the historical info of your schedules from schedule timeline page. Please note that the schedule history was activated on June 1st, 2016; so you will not be able to retrieve the real history data for earlier dates.
  • New alert filtering via Key & Value is added to notification preferences, policies, and outgoing and bidirectional integrations. It allows you to enter custom key and values together which uses extra properties of the alert for filtering.

LogicMonitor Bidirectional Integration

July 21, 2016 #194 by Furkan Bıçak
  • LogicMonitor integration is now bidirectional. When an alert that is created via LogicMonitor integration is acknowledged in OpsGenie, the corresponding alert in LogicMonitor is also acknowledged via this integration. You might refer to LogicMonitor Integration document for further information.

Latest Updates

July 18, 2016 #193 by Kadir Türker Gülsoy
  • Central notification rule templates can now also be applied to admins & owners. You can refer Central Notification Templates for further information.

ConnectWise Integration

July 15, 2016 #192 by Zafer Gençkaya
  •  ConnectWise is a business management platform designed to help tech companies achieve greater accountability, operational efficiency and profitability.
  •  OpsGenie ConnectWise integration enables ConnectWise users to take OpsGenie alerts to ConnectWise. Also, forward your OpsGenie alert actions (add note, close, delete, etc) in the same way.
  •  Refer to OpsGenie ConnectWise Integration doc for more information.

Slack Integration Update

July 18, 2016 #192 by Kadir Türker Gülsoy
  • Slack integration can now be configured to require an existing user within your OpsGenie organization to execute any command.
  • If this setting is enabled and the e-mail address of the command executor within Slack does not match the login e-mail address of any user within your OpsGenie organization, the command will be discarded.

Custom User Role Updates

July 15, 2016 #191 by Kadir Türker Gülsoy
  • Users that are not an admin or owner can now be granted with the right to access to the Reports page and all reporting-related tasks via custom user roles.
  • You can refer Users and Roles for further information about the custom user roles.

Jira Service Desk Integration

July 13, 2016 #190 by Ömer Özkan
  •  Jira Service Desk is a collaborative IT service desk with a powerful ticketing system, a self-service knowledge base and real-time reporting.
  •  OpsGenie provides a powerful two-way integration with Jira Service Desk. When a new ticket is created in Jira, a corresponding OpsGenie alert will be automatically created, containing rich information about the ticket.
  •  Refer to OpsGenie Jira Service Desk Integration doc for more information.

CloudMonix Integration

July 12, 2016 #189 by Zafer Gençkaya
  •  CloudMonix enhances Microsoft Azure by providing deep monitoring of most of Azure's infrastructure via live dashboards, ability to self-heal from many different production issues, on-demand historical performance and uptime reports, customizable alerts & notifications, sophisticated auto-scaling engine, integration to third party systems, and a lot more.
  •  OpsGenie CloudMonix integration enables CloudMonix users to take advantage of OpsGenie's advanced alert & notifications management capabilities such as escalations, on-call schedule management, and extensive alert notification controls.
  •  Forward your CloudMonix alerts to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track the alert life cycle, escalate alerts, etc.
  •  Refer to OpsGenie CloudMonix Integration doc for more information.

Neustar Web Performance Monitoring Integration

July 11, 2016 #188 by Furkan Bıçak
  •  Neustar Web Performance Monitoring(WPM)  is a cloud-based platform offering real-time data and analysis, helping to remove user barriers and optimize your site.
  • OpsGenie has an API integration with Neustar WPM. Forward your Neustar WPM alerts to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track the alert life cycle, escalate alerts, etc.
  • Refer to OpsGenie Neustar Integration doc for more information.

SmartBear's AlertSite UXM Integration

July 11, 2016 #187 by Jonard Doci
  •  AlertSite UXM  enables you to monitor your internal, partner or public APIs, effortlessly. AlertSite monitors both REST and SOAP APIs for availability, performance and functional correctness.
  • OpsGenie has an API integration with AlertSite. Forward your AlertSite alerts to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track the alert life cycle, escalate alerts, etc.
  • Refer to OpsGenie AlertSite Integration doc for more information.

New Integrations & Updates

July 1, 2016 #186 by Ömer Özkan

Catchpoint Integration

  • Catchpoint Monitoring and Analytics platform for cloud infrastructure and web applications.
  • OpsGenie has an API integration with Catchpoint. Forward your Catchpoint alerts to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track the alert life cycle, escalate alerts, etc.
  • Refer to OpsGenie Catchpoint Integration doc for more information.

Sematext SPM Integration

  • SPM is Sematext's app&database monitoring tool that provides Tracing and Profiling as well.
  • Forward your SPM alerts to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track the alert life cycle, escalate alerts, etc.
  • Refer to OpsGenie Sematext SPM Integration doc for more details.

Google Stackdriver Integration

July 1, 2016 #185 by Zafer Gençkaya
  • Google Stackdriver provides powerful monitoring, logging, and diagnostics. It equips you with insight into the health, performance, and availability of cloud-powered applications, enabling you to find and fix issues faster. It is natively integrated with Google Cloud Platform, Amazon Web Services, and popular open source packages. Stackdriver provides a wide variety of metrics, dashboards, alerting, log management, reporting, and tracing capabilities.
  • OpsGenie Google Stackdriver integration enables Google Stackdriver users to take advantage of OpsGenie's advanced alert & notifications management capabilities such as escalations, on-call schedule management, and extensive alert notification controls.
  • Refer to OpsGenie Google Stackdriver doc for more information.

New Integrations & Updates

June 30, 2016 #184 by Furkan Bıçak

MongoDB Cloud Manager Integration

  • MongoDB Cloud Manager makes it easy to set up, operate, and scale your MongoDB deployments in the cloud. From high availability to scalability, security to disaster recovery.
  • OpsGenie has an API integration with MongoDB Cloud Manager. Forward your alerts to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track the alert life cycle, escalate alerts, etc.
  • Refer to OpsGenie MongoDB Cloud Manager Integration doc for more information.

Observium Integration

  • Observium is a low-maintenance auto-discovering network monitoring platform supporting a wide range of device types, platforms and operating systems.
  • OpsGenie has an API integration with Observium. Forward your Observium alerts to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track the alert life cycle, escalate alerts, etc.
  • Refer to OpsGenie Observium Integration doc for more information.

Pingdom Integration Updated

  • Pingdom makes it easy to monitor your websites and servers. Get alerts when your website is down and insights to its performance and functionality.
  • OpsGenie Pingdom integration has been updated. Now, you can use newly introduced State change webhooks at Pingdom. It gives you a flexible notification infrastructure.
  • Pingdom (webhook) and Pingdom (email) integrations are deprecated. So, it is strongly advised that you switch existing integrations to the new one as soon as possible. Alert processing data - that comes from Pingdom - may change at any time.
  • Refer to OpsGenie Pingdom Integration doc for more information.

Consul Integration

  • Consul is a tool for discovering and configuring services in your infrastructure. It provides several key features such as Service Discovry, Health Checking, Key/Value store and Multi Datacenters.
  • Forward your Consul healthchecks to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track the alert life cycle, escalate alerts, etc.
  • Refer to OpsGenie Consul Integration doc for more details.

Riemann Integration

  • Riemann is a stream-based monitoring tool for distributed systems.
  • Forward your Riemann alerts to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track the alert life cycle, escalate alerts, etc.
  • Refer to OpsGenie Riemann Integration doc for more details.

IT Operations Management Startup OpsGenie Raises $10 Million in Financing Led by Battery Ventures to Fuel Growth

June 29, 2016 #183 by OpsGenie

Falls Church, VA—June 29, 2016—OpsGenie, an emerging player in the critical area of IT alerting and on-call management, has raised $10 million in Series A financing from Battery Ventures, a global investment firm. OpsGenie will use the funds to continue to tackle the biggest challenges faced by customers in providing “always-on” services, and specifically to continue investing in its product and building out its go-to-market capabilities. As part of the financing, Battery General Partner Neeraj Agrawal and Battery Vice President Paul Drews will join OpsGenie’s board.

The company’s products operate against the backdrop of sophisticated, modern datacenters in which a web of “always on” servers, applications and other technology—some on-premise, and some housed in the cloud—continuously throw off high-stakes alerts that must be managed by various IT teams. New software development trends like the move to “microservices” and agile development also means software is being developed faster today, which creates more opportunities for mishaps—and a need to alert the right people to fix software problems. OpsGenie’s technology integrates with other key monitoring and ticketing tools to serve as a central repository for this data, and then routes alerts to the appropriate teams and systems.

Teams can even access these alerts through new collaboration tools like Slack and HipChat, then send them to other members who can take action to quickly fix IT problems. OpsGenie’s tools—including a Web interface and a mobile app--can also manage on-call schedules and escalations.

“OpsGenie integrates with many operations tools and services, and provides flexible, easy-to-use tools to help DevOps and other stakeholders identify that critical applications or services might be down, and figuring out the right people to notify at the right time to prevent costly problems,” said Berkay Mollamustafaoglu, OpsGenie’s CEO and co-founder. “Today’s companies have invested billions of dollars in monitoring tools to detect potential IT problems, but they haven’t paid enough attention to how to smartly react to, and address, the flood of alerts they’re receiving. OpsGenie is about what happens next.”

OpsGenie was founded in 2012 and already has over 1,400 customers around the globe, including Unbounce, SUBWAY® Restaurants, Looker, Bleacher Report, Politico and HubSpot.

"OpsGenie gave my team the work-life balance we were so desperately seeking,” said Michael Irwin, manager of client services at Politico. “Before, if you were on-call, you were tied to your email. Now OpsGenie allows us to be on-call, but makes it less invasive for our team.”

Added Mike Thorpe, infrastructure squad manager at Unbounce, a leading marketing-tech company: “OpsGenie has a robust alerting and on-call management platform, which allowed us to expand and design our decentralized product-support operation the way we wanted.”

Neeraj Agrawal, of Battery, said IT-monitoring has turned into a critical, growing industry with many sub-sectors, including monitoring technologies for servers, applications, websites and databases. “We are excited to partner with Berkay and the OpsGenie team, whose service cuts across all these types of notifications and alerts to deliver critical information to teams quickly,” Agrawal said. “The company has made significant progress to date despite only modest spending on marketing—we think there is a real, pent-up demand for OpsGenie’s product, and look forward to fueling the company’s growth.”

OpsGenie has offices in the Washington D.C. area, Boston and Ankara, Turkey.

About OpsGenie

OpsGenie is an alerting and on-call management solution for development and operations teams. We provide the tools needed to design actionable alerts, manage on-call schedules and escalations, and ensure the right people are notified of IT incidents at the right time, using multiple notification methods.

About Battery Ventures

Battery strives to invest in cutting-edge, category-defining businesses in markets including software and services, Web infrastructure, consumer Internet, mobile and industrial technologies. Founded in 1983, the firm backs companies at stages ranging from seed to private equity and invests globally from offices in Boston, the San Francisco Bay Area and Israel. Follow the firm on Twitter @BatteryVentures, visit our website at www.battery.com and find a full list of Battery's portfolio companies here.

Media Contact

Megan Maxwell

GMK Communications

megan@gmkcommunications.com 

650-810-6658

HipChat Add-on

June 22, 2016 #182 by Serhat Can
  • Install HipChat Add-On now - on Atlassian Marketplace
  • OpsGenie alert notifications will automatically be forwarded to your HipChat room in new HipChat card views
  • Click HipChat card and see details or execute actions like acknowledge, close directly on your HipChat room
  • HipChat Add-On supports 2-way communications. Communicate with team members and initiate investigative actions directly from HipChat
  • Refer to OpsGenie HipChat Add-on Integration doc for more information.

Logz.io Integration

June 22, 2016 #181 by Serhat Can
  • Logz.io is a tool that provides real-time, actionable insights with ELK as a service.
  • OpsGenie has an API integration with Logz.io. Forward your Logz.io alerts to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track the alert life cycle, escalate alerts, etc.
  • Refer to OpsGenie Logz.io Integration doc for more information.

Updates on OpsGenie

June 21, 2016 #180 by Zafer Gençkaya
  • Team Admins can now be granted the right to export team schedules on Teams dashboard.
  • Minor bug fixes and stability improvements.

Dataloop.io Integration

June 15, 2016 #179 by Serhat Can
  • Dataloop.io is a tool that provides native as well as easily extensible custom monitoring for Cloud, SaaS, Microservices and IoT deployments.
  • OpsGenie has an API integration with Dataloop.io. Forward your Dataloop.io alerts to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track the alert life cycle, escalate alerts, etc.
  • Refer to OpsGenie Dataloop.io Integration doc for more information.

Updates within Custom User Roles and List Alert API

June 13, 2016 #178 by Kadir Türker Gülsoy
  • Users can now be granted the right to see all alerts even if they are not granted visibility for the alerts during alert creation or via alert actions. Previously, users that were not owners/admins were not able to see the alerts if they weren't provided visibility. You can refer here for further information about the custom user roles.
  • Alerts can now be filtered based on the names of the teams that were added to the alerts via List Alert API. The list of team names are also provided within the response of List Alert API.

New Features

June 9, 2016 #177 by Kadir Türker Gülsoy

Incoming Call Routing Notifications are Introduced

  • You can now configure Incoming Call Routing Notification Rules through the Profile -> Notificationpage to receive notifications when a new incoming-call has been received and you're in the call recipients list.
  • You can refer here for further information.

Ability to Configure Alert Action Rights

  • Alert life-cycle related actions can now be restricted via the Custom User Roles.
  • Users who are not granted for an alert action including create, acknowledge, close, assign, etc. will not be able to perform the relevant action.

New Alert Action is Introduced: Escalate to Next

  • You can now immediately escalate alerts through the Escalate to Next action to next recipients within an escalation without waiting for escalation rule times.
  • The escalation flow will continue from the escalated rule after the Escalate to Next action is executed.
  • You can refer here for further information.

Other Updates

  • An escalation can now repeat at most 20 times for a single alert. Previously, escalations were able to repeat indefinitely for a single alert.
  • From now on, users (excluding owners and admins) who are not granted visibility for an alert will not be able to perform any alert action against the related alert.
  • A schedule can also be updated via its name in addition to updating via its id. You can refer here for more information.
  • Get alert request in alert API and exporting alerts to csv feature include the count property of related alert.

ThousandEyes Integration

June 8, 2016 #176 by Tuba Öztürk
  • ThousandEyes is a tool that monitors internal and external network performance to improve application delivery and reduce service interruptions.
  • OpsGenie has an API integration with ThousandEyes. Forward your ThousandEyes alerts to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track the alert life cycle, escalate alerts, etc.
  • Refer to OpsGenie ThousandEyes Integration doc for more information.

Splunk Integration

June 6, 2016 #175 by Tuba Öztürk
  • Splunk is a tool that produces software for searching, monitoring, and analyzing machine-generated big data, through a web-style interface.
  • OpsGenie has an Alert Action Application for Splunk and it's available in Splunkbase.
  • OpsGenie has an API integration with Splunk. Forward your Splunk alerts to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track the alert life cycle, escalate alerts, etc.
  • Refer to OpsGenie Splunk Integration doc for more information.

New API Endpoint

May 31, 2016 #174 by Furkan Bıçak

Add/Remove Team Member API

  • Our team API is extended by adding and removing members to/from a team.
  • You can refer to the Team API doc for further information.

New Features

May 24, 2016 #173 by Kadir Türker Gülsoy

Central Notification Setting Templates

  • Central Notification Setting Templates provide the ability to define shared notification settings that are managed from a single place and can be assigned to user roles.
  • If there is an enabled central notification setting template for a user role, OpsGenie will obey the pre-defined notification settings while sending notifications to users with that role.
  • You can refer to the Central Notification Templates doc for further information.

Un-Acknowledge Action

  • UnAcknowledge action can be executed on acknowledged alerts that will roll back the alert into its initial state and restart the notifications flow from the beginning immediately.
  • You can refer to the Snoozing & UnAcknowledging Alerts doc for further information.

Auto-Provision for New Users using Single Sign-On

  • OpsGenie now supports creating new users in the first login via Single Sign-On using the e-mail address as username only if there is not an existing user with the given e-mail.
  • You can enable this option on the SSO page.

SignalFx Integration

May 18, 2016 #172 by Tuba Öztürk
  • SignalFx is a cloud-based monitoring solution offers flexibility to any size operation
  • OpsGenie has an API integration with SignalFx. Forward your SignalFx alerts to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track the alert life cycle, escalate alerts, etc.
  • Refer to the OpsGenie SignalFx Integration doc for more information.

Bidirectional Solarwinds Integration

May 17, 2016 #171 by Tuba Öztürk
  • Incoming Solarwinds Integration is now bidirectional. Updates on OpsGenie alerts will update Solarwinds alerts as well.
  • Updating Solarwinds alerts from OpsGenie will be handled by Marid Utility with a Solarwinds specific script.
  • You can download Marid Utility including Solarwinds specific script from the downloads page.
  • Refer to the OpsGenie Solarwinds Integration doc for more information.

Updates on OpsGenie

May 12, 2016 #170 by Tuba Öztürk

Pingometer Integration

  • Pingometer is a webtime monitoring tool that provides 24/7 monitoring and checks a customer's site every 1-30 minutes to ensure that it never skips a beat.
  • OpsGenie has an API integration with Pingometer. Forward your Pingometer alerts to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track the alert life cycle, escalate alerts, etc.
  • Refer to the OpsGenie Pingometer Integration doc for more information.

Ruxit Integration

  • Dynatrace Ruxit is SaaS application monitoring and analytics for cloud natives.
  • OpsGenie has an API integration with Ruxit. Forward your Ruxit notifications to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track the alert life cycle, escalate alerts, etc.
  • Refer to the OpsGenie Ruxit Integration doc for more information.

Customer Key Based Integrations are Deprecated

May 05, 2016 #169 by Halit Okumus
  • OpsGenie has been supporting the usage of the "customer key" aka the default API key for various integrations, including Datadog, AWS Cloudwatch, StatusCake, etc.
  • Support for the use of the default API key for product integrations has been deprecated. We strongly advise customers to use the API key of the specific integration in OpsGenie.
  • Details about deprecated integrations and how to migrate to the newer integrations are explainedhere.
  • Using the customer key for integrations will no longer work as of July 1st, 2016.
  • For configuring OpsGenie integrations, refer here.

Exporting Alerts

May 04, 2016 #168 by Tuba Öztürk

Google Sso Integration

May 03, 2016 #167 by Ömer Özkan
  • Google can be selected as an SSO provider now.
  • Personal or Google Apps accounts can be used.
  • Refer to the OpsGenie Google SSO doc for more information

Single Sign-On Configuration Updates

April 29, 2016 #166 by Kadir Türker Gülsoy
  • Single Sign-On settings can now be configured to enforce owner and admin users to authenticate via Single Sign-On.
  • Prior to this update, owner and admin users were always able to authenticate via their OpsGenie credentials on OpsGenie Web Application.
  • Please note that all users including the owner and admin ones are enforced to authenticate via Single Sign-On regardless of the state of this setting if Single Sign-On is enabled for your organization.

Improvements & Updates

April 26, 2016 #165 by M. Tarik Yurt
  •  The “Policies” page now supports searching with name.
  • Auto-close alert policy duration can now be configured as minutes, hours or days.
  • The ability to export on-call schedules for displaying timeline in your on-call schedule page.
  • Schedule overrides made in past can no longer be deleted anymore.
  • Schedule End notifications now support in-advance notifications the same as Schedule Start notifications. Also, schedule on-call notifications have been improved.
  •  Unmute option has been added to the sidebar (you will see it if you are already muted).
  •  Your account summary can be accessed via the API now.

Deprecation of iOS & Android Mobile Apps with Earlier Versions

April 22, 2016 #164 by Kadir Türker Gülsoy
  • Our iOS and Android applications with versions before 2.0 are now deprecated.
  • Any request from the specified applications will not be supported following May 22, 2016.
  • The minimum supported OS versions will be iOS 7.1 and Android 2.3.
  • You can upgrade the mobile apps to the most up-to-date version from Apple App Store and Google Play Store.

Cherwell Integration

April 7, 2016 #163 by Halit Okumus
  • Cherwell is an IT Service Management software.
  • OpsGenie has an API integration with Cherwell. Forward your Cherwell incidents to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.
  • Refer to OpsGenie Cherwell Integration doc for more information.

Notification Rule & Contacts API is Now Available

April 4, 2016 #162 by Tuba Öztürk
  • Notification Rule API is released. You can create, update, retrieve and delete your notification rules via Notification Rule API.
  • Contacts API is released. You can create, update, retrieve and delete your contacts via Contacts API.

Updates on OpsGenie

April 1, 2016 #161 by Kadir Türker Gülsoy

Advanced Time Restrictions for Alert Policies, Notification Rules and Quiet Hours

  • Alert policies, notification rules and quiet hours can now be restricted to specific times either using a single time constraint with hour/minute of day or multiple time constraints with both hour/minute of day and day of week.
  • Formerly, quiet hours and notification rules was only able to be restricted to specific times using a single time constraint based on hour/minute of day.
  • Similarly, alert policies was only able to be restricted to specific times with time constraints of weekday, hour and minute.

Schedule Override UX Updates

  • Users can now easily add override to schedules by clicking on time periods.
  • The same can be achieved for multiple time periods by selecting multiple time periods at the same time.

Freshdesk Integration

  • Freshdesk is an online customer support software that offers multi-channel support.
  • Freshdesk tickets can now be automatically converted to OpsGenie alerts and stay synchronized using two-way Freshdesk Integration.
  • Please refer Freshdesk Integration for setup instructions and further details.

Kore Integration

  • Kore is a bot-based messaging platform that brings individuals, teams, and business system together in a single, streamlined interface.
  • Activities of OpsGenie alerts can be forwarded to Kore. By this way, users can stay connected to state/activity of OpsGenie alerts on Kore without switching to OpsGenie Apps.
  • Please refer Kore Integration for setup instructions and further details.

Other

  • Various UX and performance improvements.

OpsGenie Python SDK is Released

March 25, 2016 #160 by Kaan Basal
  • OpsGenie Python SDK is released. You can reach and download OpsGenie Python SDK source code from here.
  • You can reach Python SDK support document from here.

Acknowledge/Close All Alerts Restrictions Added To Custom User Roles

March 23, 2016 #159 by Tuba Öztürk
  • Users can be restricted from Acknowledge/Close all alerts via web ui, voice notification and chat commands.
  • Please refer to Users and Roles doc for details.

Using Raw Parameters From Webhook Url&Payload in Integrations

March 18, 2016 #158 by Halit Okumus
  • OpsGenie Integration Framework has a new feature that extends our flexibility even further.
  • You can now directly use payload and url parameters of integration webhooks, like the already available draggable fields.
  • This makes it possible to use custom variables for your integrations, as well as have more control over your integrations and your alerts.
  • OpsGenie Dynamic Fields document contains all the details.

Android & iOS Mobile App Updates

March 3, 2016 #156 by Kadir Türker Gülsoy

OpsGenie Android v2.1.10 and iOS v2.1.5 mobile apps are now available on Google Play Store and Apple App Store with the following updates:

  • Snooze action for alerts is added. You can now snooze alerts via both alert list and details pages that will roll back the alert state into its initial state and will prevent recipients from being notified until the snoozing ends.
  • Setting sounds based on notification rules is available. In addition to your default mobile sound, you can now select different sounds for the notification rules that notify your mobile app.
  • Sound Selection page is removed. You can display and set sounds using the related segment within Notification Settingspage.
  • UX, performance and stability improvements for better user experience.

Notification Policy Updates

February 29, 2016 #155 by Kadir Türker Gülsoy
  • Alert notifications can now be delayed until a day of week and hour/minute based time using notification policies with delay option.
  • You can refer Alert Policies for further information.

Snooze Alerts & Who is On-Call Page

February 22, 2016 #154 by Tarık Yurt

Escalate Action on Webhook Integration

February 17, 2016 #153 by Kaan Basal
  • Webhook integration now supports sending callback message when escalation occurs on an alert.
  • Refer to OpsGenie Webhook Integration doc for more information.

DripStat Integration

February 10, 2016 #152 by Halit Okumus
  • DripStat is a Java&Scala performance monitoring service.
  • OpsGenie has an API integration with DripStat. Forward your DripStat alerts to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.
  • Refer to OpsGenie DripStat Integration doc for more information.

New Features & Updates

January 28, 2016 #151 by Kadir Türker Gülsoy
  • The escalation rules are now specified with a condition of alert state for being processed, that is either if alert is not acknowledged or if alert is not closed. All existing escalation rules prior to this update correspond to the condition of if alert is not acknowledged. You can refer Escalations for further information about the conditions of escalation rules.
  • Escalation API is expanded to involve the condition of notifying in escalation rules.
  • Alert Modify Policies have an option to continue processing the next modify policy, that means the restriction of processing only the first matching Modify Policy is not indispensable now.
  • Acknowledge All action on aggregated voice-call notifications now acknowledges only the aggregated alerts, instead of acknowledging all alerts.
  • The limitation for the size of incoming e-mails is now increased to 10 MB from 4MB.

Tideways Integration

January 26, 2016 #150 by Halit Okumus
  • Tideways is a performance monitoring and profiling service.
  • OpsGenie has an API integration with Tideways. Forward your Tideways alerts to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.
  • Refer to OpsGenie Tideways Integration doc for more information.

Monitis Integration

January 25, 2016 #149 by Halit Okumus
  • Monitis is a network, server and application monitoring service.
  • OpsGenie has an API integration with Monitis. Forward your Monitis alerts to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.
  • Refer to OpsGenie Monitis Integration doc for more information.

Major Update to Icinga2 Integration

January 25, 2016 #148 by Halit Okumus
  • New Icinga2 integration plugin uses Icinga2 API to post alert updates to Icinga server, and Graphite to attach performance data to the alerts.
  • If you're updating the integration from version 1.*.*, you must update the configuration file (opsgenie-integration.conf) accordingly, for the integration to work.
  • Please refer to our integration document to get more information.

Add/Remove Alert Details API

January 21, 2016 #147 by Tuba Öztürk
  • Alert API now supports Add/Remove alert details.
  • Please refer our Alert API documentation to get more information.

Java SDK Updates

January 19, 2016 #146 by Tuba Öztürk
  • Java SDK now has support for FlatWhoIsOnCall.
  • FlatWhoIsOnCall, retrieves usernames of all on call immediate participants.
  • ID usage of heartbeat is now removed. All heartbeats have unique names. You can refer to Heartbeat API documentation for more information.

OpsGenie Watch App is Now Available on the App Store

January 19, 2016 #145 by Kadir Türker Gülsoy

OpsGenie iOS v2.1.4 has been released with OpsGenie Watch Application for WatchOS2.

  • You can display your mobile dashboard that includes your summary of alert counts and on-call status without pulling out the phone from your pocket.
  • Performance and stability enhancements for iOS app are also included.

ServiceNow Integration

January 08, 2016 #144 by Halit Okumus
  • ServiceNow is a Platform-as-a-Service software that provides fast IT Operations Management for enterprise companies.
  • OpsGenie has now integrated with ServiceNow. Forward your ServiceNow incidents to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.
  • Refer to OpsGenie ServiceNow Integration doc for more information.

Solarwinds Orion NPM Integration

January 07, 2016 #143 by Tuba Öztürk
  •  SolarWinds® Network Performance Monitor (NPM) is powerful and affordable network monitoring software that enables you to quickly detect, diagnose, and resolve network performance problems & outages.
  • Forward your Solarwinds Orion NPM alerts to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.
  • Refer to OpsGenie Solarwinds Orion NPM Integration doc for more information.

Creating Free Status Pages Using OpsGenie

January 04, 2016 #141 by Tuba Öztürk
  • OpsGenie is an essential tool used during outages and contains information about the incidents. OpsGenie gives the opportunity to its users creating Status Pages from alerts programmatically.
  • Please refer to blog post to get detailed information about Creating Free Status Pages using OpsGenie.
  • Please refer to reference status page implementation support document to get detailed technical information.

New Integrations

December 25, 2015 #140 by Kadir Türker Gülsoy

Microsoft System Center Operations Manager (SCOM) Integration

  • OpsGenie now has an incoming integration with Microsoft System Center Operations Manager.
  • You can forward your SCOM alerts and updates on them to OpsGenie to create alerts and execute actions on them automatically.
  • For more information and step-by-step setup instructions, you can refer to Microsoft SCOM Integration.

Graylog Integration

  • OpsGenie has integrated with Graylog.
  • We've implemented a specific Graylog alarm callback plugin to send alerts to OpsGenie. You can reach the source code by clicking here.
  • Forward Graylog stream alerts to OpsGenie, let OpsGenie determine the right people to notify based on teams, on-call schedules and then notify them using email, text messages (SMS), phone calls and iPhone & Android push notifications.
  • Refer to OpsGenie Graylog Integration doc for more information.

StatusPage.io Integration

December 21, 2015 #139 by Halit Okumus
  • OpsGenie StatusPage.io integration is now two-way. You can easily configure OpsGenie to create incidents at StatusPage.io for new alerts.
  • The integration also updates the incident with notes added to the alert, and sets the incident to resolved when the alert is closed.
  • Refer to OpsGenie StatusPage.io Integration doc for more information.

CircleCI Integration

Dec 16, 2015 #138 by Halit Okumus
  • OpsGenie now has an API integration with CircleCI, a continuous integration & deployment solution.
  • Forward your CircleCI build failures to OpsGenie, let OpsGenie determine the right people to notify based on teams, on-call schedules and then notify them using email, text messages (SMS), phone calls and iPhone & Android push notifications.
  • Refer to CircleCI Integration documentation for more details.

Is Empty Operation Support in Conditions

December 15, 2015 #137 by Tuba Öztürk
  • Is Empty Operation is applicable for string, list and map fields.
  • You can use Is Empty operation in alert policy, notification preference and integration action conditions.
  • To more information, please refer to Action Filters support document.

Behavioral Update on Auto Close Policy

December 11, 2015 #136 by Kadir Türker Gülsoy
  • When an alert that matches the conditions of an Auto Close Policy is de-duplicated, auto-closing the alert will be postponed for the specified time of the policy.
  • You can refer to Auto Close Policy and Alert De-Duplication for more information.

AWS CloudWatch Integration Updates

December 8, 2015 #135 by Kadir Türker Gülsoy
  • Our AWS CloudWatch Integration is extended to also cover CloudWatch events with state INSUFFICIENT.
  • Default filtering conditions for Create Alert and Close Alert rules are updated correspondingly.
  • For more information and setup instructions, please refer to AWS CloudWatch Integration.

Honeybadger Integration Updates

December 8, 2015 #134 by Kadir Türker Gülsoy
  • Our Honeybadger Integration is updated to cover all event types that Honeybadger provides.
  • Default settings for Honeybadger Integration now includes two types of alert rules which includes fault-based and site-based events.
  • For more information and setup instructions, please refer to Honeybadger Integration.

Generic Support for SAML Based SSO Providers

December 4, 2015 #133 by Kadir Türker Gülsoy
  • After our partner identity providers which are Microsoft ADFS, Azure Active Directory, OneLogin, Okta and PingIdentity, you can now integrate OpsGenie with any SAML based Single Sign-On provider of your choice.
  • For more information and instructions to setup, please refer to Setting Up SAML Based SSO Integration with Other Identity Providers

Sumo Logic Integration

November 30, 2015 #131 by Tuba Öztürk
  • Sumo Logic is a SaaS-based log analytics platform that analyzes TBs of data in real-time.
  • Forward your Sumo Logic webhook alerts of scheduled searches to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.
  • Refer to OpsGenie Sumo Logic Integration doc for more information.

Microsoft Azure Active Directory SSO Integration

November 27, 2015 #130 by Kadir Türker Gülsoy

Freshservice Integration

November 27, 2015 #129 by Tuba Öztürk
  • Freshservice is a plug and play ITIL service desk on the cloud.
  • Forward your Freshservice webhook notifications to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.
  • Refer to OpsGenie Freshservice Integration doc for more information.

Integration Updates

November 13, 2015 #128 by Kaan Basal
  • Slack integration messages have color & tag information,
  • LogicMonitor integration has new fields.

Other Changes

  • Schedule page favors user locale when displaying day & month.

Password Policies

November 11, 2015 #127 by Ömer Özkan
  • Strong password, password expiration and password history policies can be enabled on Security page,
  • If a user password does not comply with policies, the user needs to change the password on next login.
  • For more about password policies, refer to the support document.

Other Changes

  • Live support available in-app & public pages, button at the bottom right,
  • Timezone and locale selection components have search support.
  • Mobile client apps can be disabled/enabled from profile.

SSO Release Update

October 28, 2015 #126 by Halit Okumus
  • While SSO configuration is enabled, users will be forced to use login via SSO. Password authentication schemes will not work.
  • For troubleshooting purposes, owners&admins will be able to login to OpsGenie with their passwords.
  • For more about OpsGenie's Single Sign-On feature, refer to the support document.

Ping Identity SSO Integration

October 27, 2015 #125 by Halit Okumus
  • OpsGenie now supports Single Sign-On with Ping Identity's SSO solution, PingOne.
  • Incorporate OpsGenie into your application base at PingOne easily. Users of your organization can authenticate to OpsGenie through PingOne securely. SSO is supported on web, Android and iOS applications.
  • Refer to Ping Identity Integration documentation for more details.

New Features

October 26, 2015 #124 by Halit Okumus

Single Sign-On Support

  • OpsGenie now has Single Sign-On support, both on Web & Mobile applications.
  • You and your users can authenticate to OpsGenie via your Identity Provider, securely and easily. You will not need to specify or set any password in OpsGenie.
  • As a start, supported Identity providers are OneLogin and Okta. Upcoming next is Ping Identity. We have more SSO methods planned & on the way.
  • Refer to the support document for details.
  • Please note that as of October 28th, users of SSO-using organizations will be forced to use Single Sign-On method to login to OpsGenie.
  • Start using SSO by clicking here.

Username change support

  • You can now change your login username at OpsGenie, via Profile page.
  • Enter your new email address into Login email field, and upon verification from your inbox, your username will be changed. You can also cancel the request after submitting it.

Change Password in Profile Page

  • To change your password at OpsGenie, or set it for the first time, you can use the "Change Password" button in your Profile Page.
  • Click the "Change Password" button and specify your new password in the opening form. You need to provide your current password if you've set one before.

Android & iOS Mobile Updates

October 23, 2015 #123 by Kadir Türker Gülsoy

We are pleased to announce a major mobile update that involves new features and enhancements. Thank you for all of your participation and feedback to help us go on improving our mobile apps!

What's New

  • Single Sign-On Support (will be available on October 28th; update your apps now to get ready.)
  • Who Is On-Call page in which you can investigate all schedules and active rotations at the moment
  • Ability to take on-call of a schedule
  • Directory page that contains the list of all users and is a transition point to user details
  • User Details page that contains summarized profile and contact methods of a user
  • Ability to contact users via phone call, SMS, email, and Skype if the application is installed
  • Ability to mute/unmute notifications within app
  • Ability to enable/disable notification preferences, notification rules and contact methods
  • Ability to add tags to an alert
  • Notifications both play sound and vibrate the device while the application is active
  • Various improvements for user experience
  • Various bug fixes and performance enhancements

If you haven't already downloaded our mobile app, you can get it from Apple App Store, Google Play Store or BlackBerry AppWorld. You can contact us for anything, we are always glad to hear from you!

Latest Updates

October 19, 2015 #121 by Arif Kaplan
  • Integration tags & actions are now presented with tag input in the user interface,
  • Heartbeat name editing is disabled.

Limitation Updates

October 14, 2015 #120 by Tarık Yurt
  • Escalation time is limited to 1 day. Please check Escalation API page.
  • Personal notification delay is limited to 1 day. Please check Getting Started page.

StatusPage.io Integration

October 9, 2015 #119 by Tuba Öztürk
  • StatusPage.io allows you to post in detail about specific downtime incidents.
  • Forward your StatusPage.io incident notifications to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track the alert life cycle, escalate alerts, etc.
  • Refer to StatusPage.io Integration documentation for more details.

HipChat Integration

  • OpsGenie HipChat Integration now supports sending OpsGenie alerts to HipChat rooms dynamically.
  • Save the integration with expressions in Rooms field.
  • Refer to OpsGenie HipChat Integration doc for more information.

DNS Check Integration

October 2, 2015 #118 by Tuba Öztürk
  • DNS Check is a DNS record checking tool, which compares the DNS records that you enter to what DNS servers are returning in response to queries. If there's an issue, the record checking tool will enable you to quickly identify what it is.
  • Forward your DNS Check Record Notifications to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.
  • Refer to DNS Check Integration documentation for more details.

New Features

September 30, 2015 #117 by Tuba Öztürk

Logstash Integration

  • Logstash is a data pipeline that helps you process logs and other event data from a variety of systems. With plugins, Logstash can connect to a variety of sources and stream data at scale to a central analytics system.
  • Logstash sends event information via output plugins. OpsGenie has an Output Plugin for Logstash.
  • Forward your Logstash events to OpsGenie by using the plugin & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track the alert life cycle, escalate alerts, etc.
  • Refer to Logstash Integration documentation for more details.

Moxtra Integration

  • Moxtra is a communication and collaboration tool used for team messaging, content sharing, voice and video meetings.
  • Forward your IT alerts to OpsGenie and let OpsGenie forward your alerts to Moxtra.
  • Refer to Moxtra Integration documentation for more details.

Azure Integration

September 28, 2015 #116 by Tuba Öztürk
  • Azure is a Cloud Computing platform and provides alerts based on monitoring metrics for, or events on, your services.
  • Forward your Azure alerts to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.
  • Refer to Azure Integration documentation for more details.

Sensu Integration

September 21, 2015 #115 by Tuba Öztürk
  • Sensu is a tool for monitoring servers, services, application health, and business KPIs.
  • Forward your Sensu events to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track the alert life cycle, escalate alerts, etc.
  • Refer to Sensu Integration documentation for more details.

Other Updates

  • Upon SMS/voice delivery problems, wrong phone numbers will be disabled An email will be sent to the user in such cases. Please verify the phone number in your profile and ensure the international code is entered as well. You can enable the numbers anytime from Profile.

New Features

September 09, 2015 #114 by Arif Kaplan

Web Page Redesign

  • Who Is On Call page have a new look & feel.
  • My Profile page splitted into multiple tabs, Profile, Notification, Forwarding Rules, Your On Call Schedule.

Schedule Start Notifications

  • Ability to configure when to receive Schedule Start notifications, Just Before, 15 minutes, 1 hour, 1 day before. Can be configured Under My Profile > Notifications > Schedule > Schedule Start edit settings.

Incoming Call

  • Redirect to voicemail is optional.
  • If caller hangs up the phone before an on-call user answers the call alert is closed so that on-call users not notified. Refer to Incoming Call for more details.

Other Updates

  • Ability to export Report data as CSV.
  • Yearly subscription payment option now includes Incoming Call & Heartbeat+ as yearly instead of monthly, existing yearly subscriptions will continue to pay as monthly within their current yearly subscription period.
  • Ability to override multiple schedule rotations. Add Schedule Override Api & Java SDK 2.2.0 now supports multiple rotation override.

AppSignal Integration

September 2, 2015 #113 by Tuba Öztürk
  • AppSignal is a monitoring and debugging service for Ruby apps.
  • Forward your AppSignal incident notifications to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.
  • Refer to AppSignal Integration documentation for more details.

Incoming Call Updates

  • Call Routing now dials different phone numbers of an on-call user in the order they appear in the Profile Page.
  • For more about Incoming Call Routing, refer to our support document.

OpsGenie Web Application Domain Change

August 26, 2015 #112 by Sezgin Küçükkaraaslan
  • OpsGenie moved its web application to "https://app.opsgenie.com" subdomain.
  • Public site is still served at "https://www.opsgenie.com".
  • If you run into any problem while accessing your account, please refresh your browser dns caches.

Latest Features

August 14, 2015 #111 by Tuba Öztürk

Rigor Integration

  • Rigor is a web perfomance monitoring service.
  • Forward your Rigor Alerts to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.
  • Refer to Rigor Integration documentation for more details.

Incoming Call Updates

  • Call Routing now dials different phone numbers of an on-call user in the order they appear in the Profile Page.
  • For more about Incoming Call Routing, refer to our support document.

OpsGenie Go SDK is Released

August 6, 2015 #110 by Tuba Öztürk
  • OpsGenie Go SDK is released. You can reach and download OpsGenie Go SDK source code from here.
  • You can reach Go SDK support document from here.

Java Based Lamp Migrated to Go

August 6, 2015 #109 by Tuba Öztürk
  • To save Lamp from burden of JVM and make it more independent, we migrated OpsGenie Lamp Command Line Tool from Java to Golang.
  • You can reach, download and install OpsGenie Go based Lamp from here.
  • You can download Go based Lamp zip package from downloads page.
  • You can reach Go based Lamp support document from here.
  • If you want to switch to new Golang based Lamp, you must read migration document to keep your Lamp Commands working.
  • Marid and Lamp distributed as two separate packages.
  • You can download Marid rpm, deb and zip packages from downloads page.
  • OpsGenie Java SDK, OpsGenie Alert API, OpsGenie Go SDK and OpsGenie Go based Lamp support "Add Tags" action.

Bug Fix

July 22, 2015 #108 by Burak Çelen
  • Bug fix for broken links in email notifications.

Latest Updates

July 8, 2015 #107 by Halit Okumus
  • Export on-call schedule now exports 3 months of the schedule, instead of one. Refer to Schedule Api document for details.

New Features

July 1, 2015 #106 by Halit Okumus

Adding Teams to Schedule On-Call Rotations

  • Teams can now be added to schedule rotations as participant. When used, all members of a team will be considered on-call.
  • Refer to On-call Schedules and Rotations document for details.

Heartbeats Page Renovated

Activity Page Moved

  • For our Standard plan customers, Activity page has been moved to Reports.

Non Alert Notification Logs

  • Schedule start and billing notification logs are available.

Catchpoint Integration

  • OpsGenie has integrated with Catchpoint, a Web performance monitoring service.
  • Forward your Catchpoint alerts to OpsGenie and notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.
  • Refer to Catchpoint Integration document for details.

Limitation Changes

June 25, 2015 #105 by Kadir Türker Gülsoy
  • Names of teams, schedules, escalations, groups and e-mail addresses of users are now restricted to have at most 100 characters.
  • Number and length limitations for tags, custom actions, recipients and teams are updated. Please refer to Alert API

iOS App v2.0.9 released

June 15, 2015 #104 by Kadir Türker Gülsoy
  • A bug on Alert Details page which may cause crashing is fixed.
  • Minor bug fixes and stability improvements.

Android & Blackberry App v2.0.11 released

June 11, 2015 #103 by Tolga Küçük
  • Fix: Override notification volume not setting sound level back to original value & priority mode.
  • When phone is in don't interrupt mode, a notification will not play a sound even if Override notification volume option is selected.
  • Fixed an issue where executing a notification action while not logged into the app, may not direct the user to the login page.
  • Minor stability improvements.
  • Download app from Google Play - Android App & BlackBerry Appworld.

Latest Updates

June 8, 2015 #102 by Burak Çelen
  • Heartbeat page is visible to users also.
  • From address in emails has been changed to opsgenie@opsgenie.net, before it was opsgenie@opsgenie.com.

PRTG Integration Updates

June 1, 2015 #101 by Halit Okumus

Close Alert Support Added to PRTG Integration

  • OpsGenie PRTG integration now has Close Alert support. When a PRTG down status ends, the corresponding OpsGenie alert will be closed automatically by PRTG.
  • Refer to PRTG Integration document for details.
  • To our customers who already have PRTG integration installed: We've sent you an e-mail for you to change the old Postdata template in PRTG. We'll add the new "Close Alert" actions into to your integrations for you.

New Features

May 29, 2015 #100 by Halit Okumus

Site24x7 Integration

  • Site24x7 is a website and application performance monitoring service.
  • Forward your Site24x7 notifications to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.
  • Add a Site24x7 integration and see the benefits of OpsGenie's powerful alert management.

Slack&HipChat Create commands updated

  • /genie alert command now returns an error message if any of the alert recipients doesn't exist in OpsGenie.
  • /genie oncall command now returns all schedules even if a matching user not exists on OpsGenie, all slack users can see who is oncall.

Tags added for Built-in Alerts

Icinga2 Integration

May 28, 2015 #99 by Halit Okumus
  • OpsGenie now has a two-way integration with Icinga2.
  • Forward your Icinga2 alerts to OpsGenie, let OpsGenie determine the right people to notify based on teams, on-call schedules and then notify them using email, text messages (SMS), phone calls and iPhone & Android push notifications.
  • Icinga2 sends alert create, ack, close actions to OpsGenie, OpsGenie sends back acknowledge, add note, take ownership, assign actions back to Icinga2.
  • Refer to Icinga2 Integration documentation for more details.

Client tools logging problem fixed!

May 27, 2015 #98 by Ömer Özkan
  • A new version (2.0.7) of Nagios, NagiosXI, Redmine, Icinga, Zabbix, Zendesk and Zenoss released!
  • If you have problems lamp and marid logs under '/var/logs/opsgenie', you should install the new version of tools.

Netuitive Integration

May 26, 2015 #97 by Halit Okumus
  • Netuitive is a monitoring and analytics platform.
  • Forward your Netuitive notifications to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.
  • Refer to OpsGenie Netuitive Integration doc for more information.

New Features

May 21, 2015 #96 by Halit Okumuş

Maintenance

  • Maintenance provides the ability to enable or disable multiple alert policies/integrations with a single entry.
  • By using maintenance you can ignore alerts, add tags to alerts or delay notifications for a fixed period of time.
  • Can be configured for an immediate or future planned use, have a try on Maintenance page

Alerts

  • Additional tags can be added on alert details page, refer to details at Alert Page
  • Alert List Api now supports filtering by tags, refer to Alert List Api
  • Alert Count Api is a new feature to get counts by filters
  • Alert Page doc has been added, demonstrating cool alert features.

Mobile Web Interface

  • OpsGenie Mobile Web Interface is a simple interface that users can view alert details and their open alerts. Also, they can execute acknowledge and close actions.
  • Users who have mobile phones without native apps (iOS/Android/Blackberry) can use it.
  • Links in SMS notifications launches Mobile Web Interface
  • Available at app.opsgenie.com/mobile, refer to doc for more information.

Client Tools Update 2.0.6

  • Alert Api improvements added to Java SDK

Temporary Tiny Url Https Redirection Problem

  • With the release of new features, alert tiny urls was showing https redirection warning, problem fixed just after the release, sorry for any inconvenience caused by this problem.
  • Tiny urls are like http://opsg.in/i/1570 and are used within SMS & chat notifications.

OpsGenie Client Tools v2.0.5 Update is Available

May 18, 2015 #95 by Ömer Özkan
  • RPM packages are now compatible with all Suse distributions.
  • All OpsGenie client tools do not require home directory under '/home' anymore.
  • RPM packages is now compatible with Redhat's RHN and Spacewalk applications.
  • Package information has been updated for RPMs and DEBs.

OpsGenie iOS App v2.0.8 Update is Available

May 15, 2015 #94 by Kadir Türker Gülsoy
  • Auto suggestion List for Add Team, Add Recipient and Assign alert actions (for iPhone devices with iOS8).
  • Improved failure response messages for actions on push notifications.
  • User name and password text fields on Login Page are now auto-filled if login fails.
  • A bug which causes crashing while refreshing Alert Details page is fixed.
  • Minor bug fixes and stability improvements.

OpsGenie iOS Today Widget is Now Available

April 29, 2015 #93 by Kadir Türker Gülsoy
  • OpsGenie iOS App v2.0.7 has been released with OpsGenie Today Widget.
  • You can see your on-call schedules for current day without launching the application.
  • Refer to OpsGenie Today Widget for details to enable the widget.

Note:

  • Because iOS Today View requires at least iOS 8.0, you should have at least iOS 8.0 to use OpsGenie Today Widget.

BlackBerry App Released

April 27, 2015 #92 by Tolga Küçük

Push Notifications for BlackBerry App

  • Push notification support for Blackberry app is now available.
  • OpsGenie Android app has been packaged as BlackBerry app and available for devices running BlackBerry OS 10+ (BlackBerry Android Runtime support).
  • Download app from BlackBerry Appworld - OpsGenie.
  • Refer to Android App Overview page for more information, same features available for BlackBerry app.
  • Do not hesitate to give a go to the new app and let us learn about your experience via Contact Us page or @opsgenie, we are eager to improve the app even further.

Latest Updates

April 17, 2015 #91 by Selçuk Bozdağ

New OpsGenie Status Page

Send Heartbeat Policy

  • Send Heartbeat policies allow you to send heartbeat messages through creating alerts, refer to policy document.

Opsgenie Go Lang SDK

  • Go Api is released as beta, covering the Alert API, the Heartbeat API, the Integration API and the Policy API.
  • Go Api documents shows off basic functionality.
  • Source code available on github.com/opsgenie/opsgenie-go-sdk

Schedule Updates

  • Schedule layer has been renamed to Schedule rotation.
  • Ability to override only one of Schedule rotation, refer to Schedule overrides document.

Marid Documents Revisited

Client Tools Update 2.0.2

  • ScheduleRotation support added to Java SDK

Android & Blackberry App v2.0.8 released

April 13, 2015 #90 by Tolga Küçük
  • Fixed an issue where user gets push notification and app raises phone's sound level to maximum but can't take back to original sound level after a minute.
  • Dashboard and alert data now refreshes periodically.
  • Minor stability improvements.
  • Download new app from Google Play - Android App.
  • Download new app from BlackBerry Appworld - OpsGenie.

Latest Updates

March 30, 2015 #89 by Halit Okumuş

Multiple Account Owner Support

  • Multiple owners can be added via Users page or User API
  • There must be at least one owner at all times.
  • All owners have the same privilege, owners can only be added and changed by owners.

Custom User Roles

  • Custom user roles can be defined to restrict specific rights, editing notification rules & quiet hours, browsing on-call page for only current user.
  • Manage Roles page can be accessed from Users page, Refer to Users and Roles doc for details.
  • Restricted User role is removed from default roles and added as a custom role, with restrictions to edit Notification Rules, edit Quiet Hours, and view on-call schedules of him/her in Who-is On-call page.

AWS SNS Integration

  • Amazon SNS (Amazon Simple Notification Service) is a fast, flexible, fully managed messaging service. Your alerts can be easily forwarded to OpsGenie by using SNS integration.
  • OpsGenie acts as a dispatcher for Amazon SNS notifications, determining the right people to notify based on on-call schedules, notifying them using email, text messages (SMS), phone calls and iPhone & Android push notifications, and escalating alerts until the alert is acknowledged or closed.
  • Refer to Amazon SNS Integration doc for more information.

iOS App 2.0.6 Update

  • Dashboard and alert data are refreshed periodically.
  • Dashboard data is refreshed after successful alert actions and after getting alert details.
  • Alert details page is refreshed when alert is updated.
  • Push notifications now play sound while application is active.
  • Push notification action speed is improved.
  • Two occasional bugs which may cause crashing are fixed.
  • Minor improvements to increase stability & speed.

End of Marid Default Api Compatibility Support

  • Marid shall not be used with Default Api key anymore, refer to previous news #84 for more details.

Client Tools 2.0.1 Released

Other Updates

  • Default schedule layer start time is 08:00, for new layers.
  • Schedule layers can be re-ordered & cloned.
  • Customer Log previous day downloads are now performed on-demand, an email will be sent when the download file is ready.
  • We apologize for the unavailability of Schedule page lasting 5 minutes, during Schedule layer migration.

Daylight saving bug fixes

March 30, 2015 #88 by Sezgin Küçükkaraaslan
  • Mobile & Web app schedule timeline wrong hours fixed, was only a visual problem, hours close to daylight switches shown incorrectly.

New Features

March 24, 2015 #87 by Halit Okumus

Incoming Call Routing Plays Music To The Caller While Waiting

  • OpsGenie's highly anticipated feature Incoming Call Routing is now improved even more.
  • Now your callers will listen to music while OpsGenie finds and dials your on-call personnel. OpsGenie will retrieve the right agent and connect them to your callers.
  • It's easy to configure, too. Please refer to Incoming Call Routing documentation for more information.

New Librato Integration

New iOS App Release

March 20, 2015 #86 by Kadir Türker Gülsoy

OpsGenie iOS application has been redesigned from scratch and is now available on Apple Store with following improvements:

  • Fully native, faster, more powerful, more stable, and more useful
  • New, user friendly visual design that follows iOS Human Interface Guidelines
  • Perform alert actions on push notifications without launching the application
  • Dashboard to see a summary of alert states & on-call status
  • Side menu to navigate within app easily
  • Completely asynchronous flow to eliminate waiting for actions to complete
  • Swiping on alert list to easily perform alert actions
  • Execute alert actions on multiple alerts
  • Undo alert actions when needed instead of clicking "OK"
  • Different sounds for notifications: Easily distinguish OpsGenie notifications from other apps'
  • Integrated monitoring to analyze the performance and keep track of any problems: OpsGenie iOS app will continuously get better!
  • Please refer to OpsGenie iOS App Guide for application guide
  • Please refer to OpsGenie App to see iTunes preview
  • Please do not hesitate to contact us with any feedback, ideas and questions!

Note:

  • Minimum required version is iOS 7.1
  • OpsGenie iOS v2 Beta which was provided via TestFlight will no longer be supported. You can uninstall beta version.

Cautions:

  • Please upgrade to latest version 2.0.5, initial version 2.0.4 had an occasional "devicePushToken field cannot be empty" error, resulting in not being able to receive push notifications from OpsGenie.
  • For upgrades from v1.* (bug fixed): old app & new app listed in Notification Rules together, old app is removed.

New Features

March 20, 2015 #85 by Burak Çelen

New Librato Integration

User filter for Mean Time Reports

HTTPS enforcement for Public Web Pages

End of Marid Default Api Compatibility Support, March 30

March 18, 2015 #84 by Abdurrahim Eke
  • If you are using Marid with Default API key, you need get the Marid api key from Integrations page, use the api key of the new integration in your opsgenie-integration.conf file and restart Marid.
  • Please make sure to do the migration before March 30.
  • We keep track of Marid request logs on our end to make sure no Default Api usage is left.
  • Refer to Marid document for configuring your Marid server.

Boundary Integration

March 12, 2015 #83 by Tuba Öztürk
  • Boundary is a Server & Application Monitoring tool.
  • OpsGenie has a powerful integration with Boundary. You can easily forward your Boundary alarms to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.
  • Refer to OpsGenie Boundary Integration doc for more information.

Latest Updates

March 11, 2015 #82 by Tuba Öztürk

Users & Groups pages redesigned

  • Brand new design, search, sort & paging support.
  • Set Owner functionality moved to selecting role from box.
  • Checkout new Users & Groups pages.

Schedule Layer Renaming

  • Ability to rename Schedule layers, accessible by using pencil icon next to layer names on schedule details.

Recipients none keyword

  • Added “none” as a reserved word for the recipients field for alerts that should not notify anyone.
  • Refer to Alert Recipients & Teams doc.

Android & BlackBerry Apps

  • "Add team" action is available on alert list & alert details
  • Fixed a crash case related with alert list multi select.
  • Checkout Android & Blackberry apps.

Log Page Improvements

  • Log page response time improved, timout problems fixed.
  • Try out latest Logs page.

Reports

  • Alert reports "Alert Analysis" & "MTTA/MTTR" now can be filtered by teams to see team based reports.
  • Reports page only available to Admins & Owner.
  • Refer to Reports page.

Latest Updates

March 3, 2015 #81 by Ömer Özkan

OpsGenie Client Tools Update

  • All client tools are updated to version 2.0.0, rebuilt with Gradle.
  • Updating integration RPM packages from version 201X-XX-XX to 2.X.X requires force parameter , rpm -U --force opsgenie-integration-2.0.0.rpm
  • Java SDK v2.0.0 can be used in maven and gradle projects, click here for more information.
  • Go lang based integration plugins now supports self-signed SSL certificates by default, Nagios, Nagios XI, Icinga, Zabbix,Zenoss
  • Refer to All Downloads page for the latest plugins.

Schedule Previous User support to Escalations

Zendesk Integration Package

  • You will be able to modify the behaviour of package and execute any custom ticket update logic on your Zendesk in response to OpsGenie alerts.
  • Current integration "Send Actions to Zendesk" feature is able to create/update tickets on Zendesk but there is no ability to modify the builtin Logic.
  • Please refer to Zendesk Integration Package.

LogicMonitor Integration

New Features

March 2, 2015 #80 by Sezgin Küçükkaraaslan

Restricted User Role

  • Has all the rights like the user role with some restrictions, able to add notification contacts but not able to modify notification rules & quiet hours setting.
  • Restricted role can be used to ensure your users have certain set of notifications rules.
  • Refer to Users and Roles documentation for more details.

HipChat Command Response

  • OpsGenie now sends responses to /genie commands that are sent from HipChat rooms.
  • You can respond to OpsGenie alerts from HipChat rooms by using a bunch of commands: ack, close , add note , on call , schedule overwrite , enable/disable integrations & policies etc.
  • Refer to HipChat Integration documentation for more details.

PRTG integration

February 24, 2015 #79 by Halit Okumus
  • PRTG Network Monitor is Paessler's powerful network monitoring solution.
  • OpsGenie has a powerful integration with PRTG. You can easily forward your PRTG alerts to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.
  • Refer to OpsGenie PRTG integration doc for more information.

BlackBerry App & New Features

February 18, 2015 #78 by Ömer Özkan

BlackBerry App Released

  • OpsGenie Android app has been packaged as BlackBerry app.
  • BlackBerry App is available for devices running BlackBerry OS 10+ (BlackBerry Android Runtime support).
  • Push notification support is not available for BlackBerry app, planned to be released in near future.
  • Download app from BlackBerry Appworld - OpsGenie.
  • Refer to Android App Overview page for more information, same features available for BlackBerry app.
  • Do not hesitate to give a go to the new app and let us learn about your experience via Contact Us page or @opsgenie, we are eager to improve the app even further.

Searching Logs available

  • Ability to search your OpsGenie logs
  • OpsGenie logs incoming & outgoing data, alerts, notifications, chat messages, configuration changes, You are able to transparently see how fast & reliable OpsGenie is processing your alerts
  • Refer to Logs doc for more information.

My Alerts filter for admins & owners

  • By default alerts web page shows all alerts to admins & owners, regardless of alert recipients or teams.
  • By using "My Alerts" checkbox on top of Alerts web page, admins & owners can now see alerts they are responsible for.
  • State of "My Alerts" selection is preserved, reopening alerts page will keep the latest state.
  • Mobile applications already shows alerts only for that user, no changes.
  • Refer to Alerts page for a test drive.

HipChat integration

February 17, 2015 #77 by Halit Okumus
  • OpsGenie HipChat V2 Integration now supports on-premise servers.
  • Save the integration with your publicly accessible HipChat server host url, and you're ready to bring OpsGenie's powerful alerting into your chat environment.
  • Refer to OpsGenie HipChat integration doc for more information.

ServerGuard24 Integration

February 12, 2015 #76 by Tuba Öztürk
  • ServerGuard24 is a Server and Website Monitoring service.
  • Forward your ServerGuard24 notifications to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.
  • Refer to OpsGenie ServerGuard24 integration doc for more information.

iOS App V2 Beta Available

February 06, 2015 #75 by Kadir Türker Gülsoy

OpsGenie iPhone/iPad app has been redesigned from the ground up with the following features:

  • Brand new visual design
  • Native iOS app, faster & more stable
  • Dashboard for viewing and managing alerts faster
  • Alert actions Ack, Close, Mute can be executed from push notification without opening the app on iOS 8+
  • Multiple alert action support, select multiple alerts and execute the action for all
  • Alert list swipe actions simplified, level of swipe determines the action
  • Ability to undo actions
  • Links opened via external browser, attachments shown via in-app browser
  • Alert details & recipient & notes & logs presented as separate tabs
  • Alert logs & notes supports paging
  • Alert list is preloaded before it is shown, switching between filters & paging is now faster
  • Better logging & monitoring under the hood, to resolve performance & fault errors faster by OpsGenie support
  • Refer to iOS App Overview page for more information
  • iOS App V2 is currently available as beta only, you can Sign Up to receive an invite.

New Features

February 5, 2015 #74 by Burak Çelen

Weekly newsletter started

  • Admin & owner users will receive weekly newsletter containing alert, notification & on call reports, latest blog & news.
  • You can modify your newsletter subscription settings under My Profile > "News & Announcement" section

Schedule override chat command support for Slack & HipChat integrations

  • You can now take on-call or add an override for your schedule/team schedule easily by typing a single command into your chat.
  • Sample use:
  • /genie oncall me 1h - Take oncall for 1 hour for your team's schedule
    /genie oncall me 2d for week_schedule - Take oncall for 2 days for the schedule named week_schedule
  • Refer to Slack integration & Hipchat integration for more information.

Android App v2.0.3 released

  • All actions & updates on alert refreshes alert list, any change on alerts ack/close status refreshed dashboard counts.
  • Download new app from Google Play - Android App .

Email notification content changes

  • Alert tinyId & ids sent with emails.
  • Add note emails now contains the note added.

Desk.com Bidirectional Integration

February 4, 2015 #73 by Tuba Öztürk
  • Desk.com is a popular customer service and help desk support software.
  • Forward your Desk.com cases to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.
  • Whenever OpsGenie users add note to Desk based alerts, OpsGenie will add a note to the case on Desk.com.
  • Refer to OpsGenie Desk.com integration doc for more information.

New Slack Command added

February 3, 2015 #72 by Halit Okumus
  • You can now create an alert from inside Slack chat with a single command. The "genie alert" command takes two parameters: alert message and recipients/teams to notify. You can use "genie help" command to list available commands and how to use them.
  • Sample use:
  • /genie alert sample alert message for team1 schedule1
  • Refer to OpsGenie Slack integration doc for more information.

Latest Updates

February 2, 2015 #71 by Halit Okumus

Android App : Configuring notification sound for different alert actions

Slack Integration improvements

  • OpsGenie to Slack posts have now improved formatting, Tags are also included in alert.
  • Refer to OpsGenie Slack integration doc for more information.

Latest Updates

January 28, 2015 #70 by Halit Okumus

Incoming Call Team Support

  • Teams can now be added as call recipients to incoming calls. The members will be called according to the team's escalation policy.
  • Refer to Incoming Call Routing documentation for more information.

OpsGenie Android App V2

January 23, 2015 #69 by Tolga Küçük

OpsGenie Android has been redesigned from the ground up with the following features:

  • Brand new visual design
  • Native Android app, faster & more stable
  • Dashboard for viewing and managing alerts faster
  • Alert actions Ack, Close, Mute can be executed from push notification without opening the app
  • Multiple alert action support, select multiple alerts and execute the action for all
  • Alert list swipe actions simplified, level of swipe determines the action
  • Ability to undo actions
  • Override system sound to max level for push notifications, enabled by default
  • Better logging & monitoring under the hood, to resolve performance & fault errors faster by OpsGenie support
  • Refer to Android App Overview page for more information
  • Refer to Google Play - Android App v2 for app information
  • Do not hesitate to give a go to the new App and let us learn about your experience via Contact Us page or @opsgenie, we are eager to improve the app even further.

Important notes:

  • Minimum supported version is now Android 2.3–2.3.2 Gingerbread, previous Android 2.2–2.2.3 Froyo users will not be able to use new application.
  • Statussiren.com integration does not exist on new application, push notifications will only be visible but no actions will be supported.
  • OpsGenie Android App V2 beta has been removed from Google Play Store, please download Google Play - Android App v2.

New Features

January 20, 2015 #68 by Halit Okumus

Schedule Layer End Date

  • You can now specify an end date for your on-call schedule layers. End date setting is made available through Web UI, API and Java SDK. Refer to Schedule API doc for details.

New Features

January 12, 2015 #67 by Halit Okumus

Crashlytics Integration

  • Crashlytics is a web-based, mobile crash-reporting tool.
  • OpsGenie now has a native Crashlytics integration.
  • Forward your Crashlytics alerts to OpsGenie, let OpsGenie determine the right people to notify based on teams, on-call schedules and then notify them using email, text messages (SMS), phone calls and iPhone & Android push notifications.
  • Refer to Crashlytics Integration documentation for more details.

New Features

January 11, 2015 #66 by Tuba Öztürk

Icinga Bidirectional Integration

  • Icinga is an open source IT infrastructure monitoring tool that offers monitoring and alerting for systems, network devices, applications, and services.
  • Forward your Icinga alerts to OpsGenie, let OpsGenie determine the right people to notify based on teams, on-call schedules and then notify them using email, text messages (SMS), phone calls and iPhone & Android push notifications.
  • Icinga sends alert create, ack, close actions to OpsGenie, OpsGenie sends back acknowledge, add note, take ownership, assign actions back to Icinga.
  • Refer to Icinga Integration documentation for more details.

Nagios & Nagios XI Integration updates

  • Nagios & Nagios XI integrations support configuring team setting on Nagios server from opsgenie-integration.conf file. Make sure you have the latest version installed.

Web Navigation Improvements

  • Left & upper navigation menus improved for faster & easier usage.

Happy new year with new theme and teams

January 01, 2015 #65 by Sezgin Küçükkaraaslan

New Web Application Theme

Teams

  • OpsGenie Teams provide a way to represent organizational structure in OpsGenie so that operational units can deal with their own problems using OpsGenie's alert/incident management and notification capabilities.
  • Alerts can be assigned to teams, integrations alert create actions now have team configuration, alerts now have Add Team action.
  • Teams can have any number of members & admins.
  • Teams by default have an escalation and schedule.
  • Refer to Teams document for more information

Schedule Overrides

  • OpsGenie provides Schedule Overrides which allow a user to take the on-call for a specified of time. When an override is defined, all on-call users from all different layers of the schedule are replaced with the specified user.

On Call Time Report

  • Reports page now shows on call times per schedule and user under On Call Time tab.

Ghost Inspector Integration

  • Ghost Inspector lets you create and manage UI tests that check specific functionality in your website or application. It executes these tests continuously from the cloud and alert you if anything breaks.
  • Ghost Inspector can send webhook notifications on test executions, OpsGenie acts as a dispatcher for these alerts, determining the right people to notify based on on-call schedules, notifying them using email, text messages (SMS), phone calls and iPhone & Android push notifications, and escalating alerts until the alert is acknowledged or closed.
  • Refer to Ghost Inspector Integration documentation for more details.

OpsGenie Android App V2 2.0.20b Released

  • Improvement: Refreshing alert list refreshes dashboard alert counts.
  • Improvement: Refresh indicator does not show up if alert details or dashboard data is loaded from cache.
  • Improvement: Better error reporting for push registration failures.
  • Improvement: Better error reporting for network failures.
  • Visit Google Play - Android App v2 for new app

Other updates

  • Schedules now support both calendar & timeline views.
  • Alerts can be created without recipients & alerts, recipients or teams can be added later on
  • New Escalation members "Notify on-call users in schedule", "Notify next user in schedule", "Notify all members of team"

Latest Updates

December 24, 2014 #64 by Tolga Küçük

Planio Outgoing Integration

  • Planio is an online project management system, specialized in hosted Redmine, Subversion & Git.
  • Using Planio integration, you can forward OpsGenie alert activity to Planio as issues. OpsGenie can create new issues in your Planio project when an alert is created.
  • Refer to Planio Integration documentation for more details.

Redmine Outgoing Integration

  • Redmine Redmine is an open source project management web application, developed with Ruby on Rails, cross-platform and cross-database.
  • Using Redmine integration, you can forward OpsGenie alert activity to Redmine as issues. OpsGenie can create new issues in your Redmine project when an alert is created; add notes to the issue when a note is added to the alert; change the issue state when the alert is acknowledged by someone etc..
  • Refer to Redmine Integration documentation for more details.

Incoming Call Bug Fix

  • Spaces in call receiver phone number created minor problems, this issue has been fixed.

OpsGenie Android App V2 2.0.19b Released

  • Improvement: Using back button on a newly opened Alert Details from notification when app is off now goes back to Alert list as expected, previously the app is closed on this case.
  • Improvement: Alert details show more feature added, if alert description, note or extra details props are more than 10 lines the data is shown as collapsed, can be expanded by using the arrow below the text.
  • Improvement: Refreshing alert list only updates existing list data after data is fetched from server, previously list is cleared before new list is retrieved.
  • Improvement: Alert list false swipe prevention, swipe action is cancelled if finger is moved away from starting point after certain distance vertically.
  • Improvement: Schedule list on schedule page is now scrollable, if in case schedule rules listed not fits in the screen.
  • Improvement: Childbrowser used for opening alert attachments visually improved.
  • Bug Fix: Fixed cases when OpsGenie app is destroyed by Android while staying in background, one of the problems was Authenticate errors on Alert list.
  • Several other minor fixes & improvements.
  • Visit Google Play - Android App v2 for new app

Latest Updates

December 9, 2014 #63 by Tolga Küçük

Incoming Call Escalation Support

  • Escalations can be added as call recipients to incoming calls, escalation participants will be called according to escalation order.
  • Escalations under schedules are also supported.
  • Refer to Incoming Call Routing documentation for more information.

Alert List added to Alert Reports

  • Alert reports "Alert Analysis" & "MTTA/MTTR" now shows list of alerts of the selected period under the report.
  • Refer to Reports document for more information.

OpsGenie Android App V2 2.0.14b Released

  • Visual & stability improvements, better support for async alert data handling in parallel.
  • Crash Fix: Background task pool has reaching the limit.
  • Crash Fix: Alert details async data load result using a closed alert details view.
  • Crash Fix: Acknowledging an alert via notifications before actual alert data is ready.
  • Visit Google Play - Android App v2 for new app

Amazon EC2 Auto Scaling Integration

December 2, 2014 #62 by Halit Okumuş
  • Amazon EC2 Auto Scaling is a web service that provides automatic increase or decrease to the number of EC2 instances within your application's architecture.
  • Amazon Auto Scaling can send notifications of scale changing events through SNS, OpsGenie acts as a dispatcher for these events, determining the right people to notify based on on-call schedules, notifying them using email, text messages (SMS), phone calls and iPhone & Android push notifications, and escalating alerts until the alert is acknowledged or closed.
  • Refer to Amazon EC2 Auto Scaling Integration documentation for more details.
  • OpsGenie also supports Amazon RDS & AWS CloudWatch integrations.

Uptime Robot Webhook Integration

October 28, 2014 #61 by Halit Okumuş
  • Uptime Robot is a website monitoring service that provides up to 50 monitors for free.
  • Forward your Uptime Robot downtime and uptime events to OpsGenie, OpsGenie acts as a dispatcher for these events, determining the right people to notify based on on-call schedules, notifying them using email, text messages (SMS), phone calls and iPhone & Android push notifications, and escalating alerts until the alert is acknowledged or closed.
  • Refer to Uptime Robot Integration documentation for more details.
  • Adding a new Uptime Robot Email Integration is no more available but existing email integrations will continue to run, we encourage to use the webhook version.

Nagios & Nagios XI & Zabbix Integration Improvements

Nov 27, 2014 #60 by Tuba Öztürk

OpsGenie Android App V2 2.0.11b Released

Nov 27, 2014 #59 by Tolga Küçük

Latest Updates

November 26, 2014 #58 by Burak Çelen

Reports & Activity Merged

  • Activity page metrics has been under Reports as new tabs "Notifications Analysis" & "Notifications Per User"
  • "Notifications Analysis" tab shows metric data with graph above & table data below, both yearly and monthly metrics available.
  • Alert reports separated into two tabs "Alert Analysis" & "MTTA/MTTR"
  • Alert reports can be filtered with tags.
  • Give a try on new Reports page.
  • Refer to Reports document for more information.

Copy Notification Rules to Other Users Api Action

  • This api action can be used to copy notification preferences of one user to other users.
  • If you have multiple users and would like to use similar notification preferences, this api tool is a perfect fit.
  • Refer to Can I copy my notification rules to other users? documentation for more details.

Minor Improvements

  • Bug Fix: Alert Details auto-link no more changes the urls within html tags.
  • Bug Fix: Logs Json format was showing lists as strings, now rendered as expanded list.

Nagios & Nagios XI Integration Improvements

Nov 25, 2014 #57 by Tuba Öztürk
  • Nagios & Nagios XI nagios2opsgenie executable now checks the validity of opsgenie-integration.conf file.
  • Error info: opsgenie-integration.conf permissions was possibly modified after installation and this caused nagios2opsgenie fail and no errors were logged.
  • Please update to the latest version if you are having problems creating alerts and no logs printed.
  • Refer to All Downloads page for the latest Nagios plugins.

Call Routing Recipients Order Support

Nov 21, 2014 #56 by Halit Okumuş
  • The list of recipients in Incoming Call integration will be called in the order they are entered.
  • Refer to Incoming Call Routing documentation for more information.

New Relic Synthetics Integration

Nov 20, 2014 #55 by Halit Okumuş
  • Synthetics is New Relic's highly anticipated new product that specializes in test monitoring. Synthetics can run API and application tests from around the world; and provide rich troubleshooting analytics with charts, screenshots and complete app lifecycle monitoring.
  • Forward your Synthetics test errors to OpsGenie, OpsGenie acts as a dispatcher for these alerts, determining the right people to notify based on on-call schedules, notifying them using email, text messages (SMS), phone calls and iPhone & Android push notifications, and escalating alerts until the alert is acknowledged or closed.
  • Refer to New Relic Synthetics Integration documentation for more details.

OpsGenie Android App V2 2.0.9b Released

Nov 20, 2014 #54 by Tolga Küçük
  • Case #397: Fixed a crash problem related with undo action feature.
  • Several stability improvements.
  • Visit Google Play - Android App v2 for new app

OpsGenie Web Pages Marked Mobile-Friendly by Google

Nov 20, 2014 #53 by Caner Tan Bideci
  • Google has announced that a "Mobile-friendly" label will be available on mobile search results for those pages which favor mobile web experience, source: Google Webmaster Central Blog.
  • The new OpsGenie design has been released on Jul 23, 2014 [news #22], UX team worked hard to make a stylish & responsive design.
  • We try to provide a transparent service by providing logs, reporting and other related features, as part of our transparency policy we are happy to share Android app privacy information provided by a thirdparty organization, PrivacyGrade.
  •  Test results for OpsGenie public pages: opsgenie.com, opsgenie.com/docs, blog.opsgenie.com, news.opsgenie.com
  •  UX & Mobile teams continue the effort, surprising news shall be announced soon, stay in touch with us.

OpsGenie Android Apps Graded Excellent by PrivacyGrade

Nov 20, 2014 #52 by Abdurrahim Eke
  • PrivacyGrade provides detailed information about an app's privacy-related behaviors, formed by a team of researchers at Carnegie Mellon University.
  • Both OpsGenie v1 & v2 beta Android apps has been graded Excellent (A).
  • We try to provide a transparent service by providing logs, reporting and other related features, as part of our transparency policy we are happy to share Android app privacy information provided by a thirdparty organization, PrivacyGrade.
  •  OpsGenie v1 Privacy Analysis, OpsGenie v2 Privacy Analysis

OpsGenie Android App V2 2.0.8b Released

Nov 19, 2014 #51 by Tolga Küçük
  • Increased "Notification Overwrite Volume" feature to 60 seconds, even if your phone is silent OpsGenie notification shall help you hear the notification sound up to 60 seconds.
  • Case #384: Fixed a crash cause in background sound level adjuster task.
  • Several other minor fixes & stability improvements.
  • Refer to Android App Overview page for new OpsGenie V2 App information
  • Visit Google Play - Android App v2 for new app

Bugfix for brackets appearing in alert tags

Nov 18, 2014 #50 by Halit Okumuş
  • Bug Info : Brackets has been mistakenly added to Advanced Integration create action tag configuration, if integration is saved without browsing actions.
  • The bug has been introduced on Nov 7 with the release of new feature to be able to use commas within tag expressions : {{ message.substringBetween("[","/") }}
  • Brackets bug has been fixed and unnecessary brackets has been removed from integration actions updated after Nov 7.

OpsGenie Android App V2 2.0.7b Released

Nov 17, 2014 #49 by Tolga Küçük
  • On October 24 Android app v2 beta has been announced [news #42], we are working hard to make the app better & more stable, thanks for your valuable feedback.
  • Case #371: Fixed a bug when alert details is in background and reopened from a push notification, the new details was not functional and changing tabs lead to a crash.
  • Case #359: Fixed a bug when showing a typical error had lead to a crash on alert list.
  • Case #366: Fixed a bug when opening alert details from push notification did lead to a crash while another alert data is being loaded.
  • Refer to Android App Overview page for new OpsGenie V2 App information
  • Visit Google Play - Android App v2 for new app

Incoming Call Improvements

Nov 14, 2014 #48 by Halit Okumuş
  • Ability to configure "Leave a Message" which is played when no call recipient is available, before the voicemail starts.
  • Ability to upload audio files instead of text messages for "Welcome Message","Leave a Message","Auto-Attendant Message".
  • If a call recipient answers the call, the created alert is acknowledged by that OpsGenie user.
  • Refer to Incoming Call Routing documentation for more information.

Reporting Feature Launched

Nov 11, 2014 #47 by Burak Çelen
  • OpsGenie reports allows you to analyze incident management operations of your organization.
  • Reports provide key metrics such as number of alerts, mean time to acknowledge (MTTA), and mean time to resolve (MTTR).
  • OpsGenie will be adding new features to reporting, this is just a starting step towards awesome.
  • Give a try to new Reporting feature, launched with 6 months historical data.
  • Refer to Reports document for more information.

Nagios & Nagios XI Marid Alert Attachment Fix

Nov 10, 2014 #46 by Tuba Öztürk
  • Nagios & Nagios XI alert enrichment Marid script was not able to attach image files because of Linux /tmp directory clean-up, the bug has been fixed and new integration release 2014.11.10 is available.
  • Nagios, NagiosXI plugins are renewed, please update to the latest version if you are using Marid within these integrations.
  • The error was : "Could not attach details. Reason: javax.imageio.IIOException: Can't create cache file!"
  • Nagios & Nagios XI image attachment no longer uses /tmp folder.
  • Refer to All Downloads page for the latest Nagios plugins.

Amazon RDS Integration

October 28, 2014 #44 by Halit Okumuş
  • Amazon RDS (Relational Database Service) is a web service that makes it easier to set up, operate, and scale a relational database in the cloud.
  • Forward your Amazon RDS events to OpsGenie, OpsGenie acts as a dispatcher for these events, determining the right people to notify based on on-call schedules, notifying them using email, text messages (SMS), phone calls and iPhone & Android push notifications, and escalating alerts until the alert is acknowledged or closed.
  • Refer to Amazon RDS Integration documentation for more details.

Latest Updates

October 27, 2014 #43 by Halit Okumuş

Incoming Call Routing Wildcard Key Support

  • Incoming Call routing by key now supports * as wildcard, useful for scenarios when caller is required to enter a dynamic number.

Timezone support for String Processing Method toDate()

  • OpsGenie provides string processing methods to parse incoming emails & data for integrations, automations, etc.
  • toDate() now can be used as {{ message.toDate("yyyy-MM", "GMT+2") }} , first parameter format, second parameter timezone.
  • Refer to String processing methods documentation for more details.

OpsGenie Android App V2 Beta Released

October 24, 2014 #42 by Tolga Küçük

OpsGenie Android has been redesigned from the ground up with the following features:

  • Brand new visual design
  • Native Android app, faster & more stable
  • Dashboard for viewing and managing alerts faster
  • Alert actions Ack, Close, Mute can be executed from push notification without opening the app
  • Multiple alert action support, select multiple alerts and execute the action for all
  • Alert list swipe actions simplified, level of swipe determines the action
  • Ability to undo actions
  • Override system sound to max level for push notifications, enabled by default
  • Links opened via external browser, attachments shown via in-app browser
  • Alert details & recipient & notes & logs presented as separate tabs
  • Alert logs & notes supports paging
  • Alert list is preloaded before it is shown, switching between filters & paging is now faster
  • Better logging & monitoring under the hood, to resolve performance & fault errors faster by OpsGenie support
  • Refer to Android App Overview page for more information
  • Refer to Google Play - Android App v2 for app information
  • Do not hesitate to give a go to the new App and let us learn about your experience via Contact Us page or @opsgenie, we are eager to improve the app even further.

Zendesk Bidirectional Integration

October 24, 2014 #41 by Halit Okumuş
  • Zendesk is a popular customer service and communication software.
  • Forward your Zendesk tickets to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.
  • Whenever OpsGenie users acknowledge, close, add note to Zendesk based alerts, OpsGenie will add a note to the ticket on Zendesk.
  • Refer to Zendesk Integration documentation for more details.

Marid Installation Bug Fix

October 22, 2014 #40 by Tuba Öztürk
  • Marid install script was not able to create opsgenie group on some linux distributions, the bug has been fixed and new Marid release 2014.10.14 is available.
  • Marid, Nagios, NagiosXI & Zabbix plugins are renewed, please update to the latest version.
  • The error was : "invalid option -- U"
  • Refer to All Downloads page for the latest Marid and other clients tools.

New Integrations

October 21, 2014 #39 by Halit Okumuş

HipChat (API v2) Bidirectional Integration

  • HipChat is a popular team chat service with desktop, mobile & wep applications.
  • Forward your OpsGenie alerts to HipChat rooms, and in turn, users can acknowledge, close or assign these alerts from the chat room, as easily as entering a command like /genie ack 12 .
  • HipChat Api v2 Integration is only available for HipChat service by Atlassian, if you are using hosted HipChat (API v1) you might consider using HipChat Integration which supports v1.
  • Existing HipChat Integration users are encouraged to switch to new HipChat (API v2) Integration as long as they are using HipChat service by Atlassian.
  • Refer to HipChat (API v2) Integration documentation for more details.

Airbrake Integration

  • Airbrake is an error and exception tracking service. Airbrake provides detailed reports and alerts for many programming languages.
  • Forward your Airbrake alerts to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.
  • Refer to Airbrake Integration documentation for more details.

Regular Expression Condition Match Fix & Document Updates

October 14, 2014 #38 by Halit Okumuş
  • Previously integration action matches condition . (dot) was not matching newline characters, now it matches. So .* can match a whole multiline text, Refer to Action Filters page.
  • Integrations Framework document has been added, describes how OpsGenie integrates with tools with ease and power.
  • Action Filters document has been added, describes integration action filters in detail.
  • Draggable Fields document has been added, describes how to extract information from incoming integration data and create rich alerts.

Marid Installation Bug Fix

October 14, 2014 #37 by Tuba Öztürk
  • Marid install script was not able to create opsgenie group on some linux distributions, the bug has been fixed and new Marid release 2014.10.14 is available.
  • Marid, Nagios, NagiosXI & Zabbix plugins are renewed, please update to the latest version.
  • The error was : "chown: invalid group: `opsgenie:opsgenie'"
  • Refer to All Downloads page for the latest Marid and other clients tools.

New Integrations & Updates

October 14, 2014 #36 by Halit Okumuş

Compose Integration

  • Compose is a cloud platform for MongoDB and Elasticsearch hosting. Used by developers, Compose provides data layers for easy deployment, hosting and scaling.
  • Forward your Compose database alerts to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.
  • Refer to Compose Integration documentation for more details.

Errorception Integration

  • Errorception is a Javascript error monitoring service. Errorception provides navigable stack traces, source maps for minified scripts, error grouping and detailed stats for easy monitoring of Javascript errors.
  • Forward your Errorception alerts to OpsGenie & notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.
  • Refer to Errorception Integration documentation for more details.

Alert Policy Documentation Released

  • Alert policies are used to modify alert content during alert creation, or control how and when alert notifications may be sent to users.
  • Use Modify policies to modify alert content.
  • Notification policies to renotify recipients, delay or supress notifications.
  • Auto close policies to close alerts after certain time.
  • Refer to Alert Policies documentation for more details.

Integration Improvements

October 10, 2014 #35 by Halit Okumuş

Incoming Call Routing

  • Incoming Call now supports call forward routing, such as Press 1 for technical support, Press 2 for sales.
  • Select "Forwarding with Routing Options" from "Call Forwarding", enter routing message & routing rules for each key.

Twilio Integration

  • Forward your Twilio App Monitor triggers to OpsGenie and let OpsGenie notify your team via email, sms, voice call, Android & IPhone push notifications, chat messages.
  • Twilio is a service for sending Voice, VoIP & SMS messages, Twilio App Monitor is able to send triggers upon certain conditions like sms failures, connection errors etc.
  • Integrate Twilio with OpsGenie and get notified whenever your Twilio messages fail.
  • Refer to Twilio Integration documentation for more details.

Latest Updates

October 9, 2014 #34 by Halit Okumuş
  • Email Integration now processes empty string charsets as us-ascii, concerning email mime-header: Content-Type: text/html; charset="".
  • Added owner information to simple alert details page, reachable via links in OpsGenie SMS messages.
  • Added owner information to email notifications.

Integration Improvements

October 3, 2014 #33 by Tuba Ozturk

UTF-7 Incoming Email Support

Using Marid as an async proxy when sending alerts to OpsGenie from Nagios, Nagios XI & Zabbix Integrations

  • The Nagios, Nagiox XI & Zabbix integrations can be configured to send alerts to OpsGenie via Marid by configuring viaMaridUrl in opgenie-integration.conf file.
  • Useful when your Nagios server has no internet connection, but Marid has.
  • Helps Nagios & Zabbix servers to consume less time when sending data to OpsGenie by letting Marid do the long task.
  • Please download latest plugins from All Downloads page.
  • For more information please refer to related sections:

Nagios & Nagios XI bidirectional communication improvements

  • Nagios & Nagiox XI integrations now have better support for handling 2 way communication from OpsGenie to Nagios via Marid
  • Each marid server was able to forward OpsGenie alert actions to certain Nagios servers, the improvement is if a Marid server does not have configuration for target Nagios server incoming OpsGenie alert action is simply ignored and logged. This is usefull if you are running multiple Marid & Nagios servers.
  • Please download latest plugins from All Downloads page.
  • For more information please refer to related sections:

New Features

October 1, 2014 #32 by Halit Okumuş
  • Alerts can be automatically closed by using new feature Alert Close Policy, policy has a time & filter setting, multiple policies can be used.
  • Deleting an alert now closes an alert if not closed before than actual delete happens.

Incoming Call Improvements

Sep 29, 2014 #31 by Halit Okumuş
  • Incoming Call dial timeout has been increased to 20 seconds, if target user does not respond in 20 seconds, OpsGenie will try the next person in list.
  • Incoming Call forwarding now asks the called person to press a key, in order to prevent calls to be forwarded to voice mail systems.

New Features & Improvements

Sep 26, 2014 #29 by Tuba Öztürk
  • Outgoing integration action messages can be filtered by alert action type, applies to Marid, Webhook, Slack, HipChat,Campfire, Flowdock & other outgoing integrations.
  • Alert logs & notes are separated into two different entities, adding a note stills adds a log user commented etc, but the actual note lies within note entity. Check out Web Alert API & Java API for List Alert Logs & List Alert Notes actions.
  • Lamp, Marid, Java SDK tools & integrations updated to version 2014.09.26 to support new List Alert Notes Action, check out latest versions available on All Downloads page.
  • Alert visibility improvements: Users can see alerts as soon as the alert as created regardless of notification policy settings. Previously : users were not able to see an alert until notification delay has ended and users were not able to see notification surpressed alerts.

Latest Updates

Sep 17, 2014 #28 by Halit Okumuş
  • OpsGenie IOS & Android mobile applications now supports playing new alert attachment media types : wav, mp3, mp4, aif, aifc, ogg. This is an improvement on OpsGenie service, no need to upgrade mobile applications.
  • Phone Call Routing now regards Forwardings, if a user is in phone call routing list and he is forwarded to another user, the target user will be called.
  • Phone Call Routing dial timeout has been increased to 15 seconds, if target user does not respond in 15 seconds, OpsGenie will try the next person in list.
  • Debian Package installation bug fixed for Nagios , Nagios XI and Zabbix integrations, please upgrade to latest version from All Downloads page.

New Features & Integrations

Sep 11, 2014 #26 by Abdurrahim Eke

News & Announcement email subscriptions

  • Refer to My Profile > News & Announcement section to modify email subscription settings, by default all users are subscribed to receive email from blog, news, monthly newsletter updates & best practice tips.

Zabbix Bidirectional Integration

  •  Forward your Zabbix alerts to OpsGenie and let OpsGenie notify your team via email, sms, voice call, Android & IPhone push notifications, chat messages.
  •  Bidirectional integration supports Zabbix alarms to be acknowledged automatically when the alert is acknowledged on OpsGenie.
  •  Native & open source bridge to forwards alert from Zabbix to OpsGenie .
  •  Refer to Zabbix Integration documentation for more details.

Nagios & Nagios XI Integrations Redesigned V2

  •  New integrations allows customizing alert flow logic directly in OpsGenie integration action settings instead of coping with the logic on client side, less amount of work within the client tool, more control over OpsGenie.
  •  Nagios & Nagios XI Integrations now uses go-lang based native bridge instead of Lamp (Java based), thus allowing faster communication between Nagios & OpsGenie.
  •  Alert attachments will no longer be handled during alert creation, instead Marid will enrich the alert with attachments from Nagios after alert is created.
  •  Refer to Nagios Integration & NagiosXI Integration for more details.
  •  New Nagios & Nagios XI integrations released as new integrations (V2), newly created integrations will be V2.
  •  OpsGenie still supports existing Nagios integrations with Lamp (V1), but no new V1 integrations allowed, V1 integrations are depracated and we encourage to migrate to V2.
  •  !!! During Migration from V1 to V2, please make sure you backup all your configurations, uninstall the old plugin, then install the new one.

Flowdock Integration

  •  Forward your IT alerts to OpsGenie and let OpsGenie forward your alerts to Flowdock chat.
  •  Refer to Flowdock Integration for more details.

Marid Async Script Execution

  • Marid web server script execution now supports async execution, adding async=true http param to Marid script url will be enough, no configurations needed.
  • Async script execution can be used to treat Marid as a pool to delegate your IT alerts from your monitoring tools to OpsGenie, Monitoring tool will forward to Marid & Marid will forward to OpsGenie.
  •  Refer to Marid Integration for more details.

New Relic Integration Updates

Aug 13, 2014 #25 by Halit Okumuş

Alert Note notifications & Default Api Integration

Aug 12, 2014 #24 by Abdurrahim Eke

Alert Note notification rules

  • Get notified when your team mates add note to your alerts, visit your profile now and add notification rules under My Profile > Notification Rules > Add Note.

Default Api Integration

  •  Settings > Api Key has been migrated to Integrations > Default Api Integration
  •  No changes needs to be done on your client side code ( Lamp, api integrations or integrations with other services ).
  •  Using an integration instead of a plain key provides the ability to modify alert actions, alerts can be ignored & modified.
  •  Default API integration can not be deleted, name can not be changed, you can switch to Advanced view and modify alert actions regarding your needs
  •  Configuration objects can be read & write by using Default API.
  •  Forwarding and other internal system alerts are created via Default API, so now you can modify or ignore them.
  •  All alert actions ( acknowledge, add note, close etc. ) are processed by Default API, you can also modify their behaviour if you want.

! Deprecated Integrations with Default Api Integration support

  •  Some external service integrations are still supported by the Default API integration key ( old Settings > Api Key ), however this is the old sytle, not recommended way of doing integrations.
  •  If you are using any of these integrations, we encourage you to create a separate integration on Integrations page. By adding a new separate integration for each service you will manage your alerts better by modifying incoming data from external services.
  •  If used with the Default Api Integration key, following integrations will treated & logged as deprecated : AWS CloudWatch, Boundary, CopperEgg, Datadog, Jira, Librato, Loggly, Logic Monitor, New Relic, Rackspace, Scout, StatusCake.
  • OpsGenie provides separate integration for each of the above integrations and encourages them to be used instead of Default API integration.

Latest Updates

Aug 07, 2014 #23 by Abdurrahim Eke
  • Schedule Api now supports export as ical just like the web schedule page does. Java SDK also supports export schedule, latest client release tag 2014.08.07 .
  • Who is on call page results are sorted alphabetically.
  •  Incoming Call integration now supports escalation under schedule, upon an incoming call only immediate escalation recipients are called. Incoming Call alert logs now have additional call information.

Welcome to the new design

Jul 23, 2014 #22 by Abdurrahim Eke
  • We worked hard to present you our new face,
  • Home page, Docs, Blog , News redesigned,
  • Web app style improvements,
  • Looking forward to hear from you @opsgenie, stay with the news more will be coming soon.

Integration Updates

Jul 22, 2014 #21 by Abdurrahim Eke
  • New Relic integration now handles Server & Application alerts separately,
  • Nagios & NagiosXI integrations creates alert attachments with timestamp: details_2014_07_21_10_05_01, so for each alert occurence there will be a new attachment,
  • Datadog integration have better support for metric alerts, five new available fields added: Query, Metric, Monitor Name, Group, Group Key

New Features

Jul 09, 2014 #20 by Abdurrahim Eke

Heartbeat Monitoring:

  • Ability to configure heartbeat expire interval, so that any periodic task can be monitored just like servers can be monitored via heartbeat.
  • Send heartbeat signals to OpsGenie from your periodic tasks on each run, make sure you have a suitable heartbeat expire interval.
  • Heartbeat Monitoring is now available to all subscription plans with a limit of 5 heartbeats and minimum expire interval to 10 minutes.
  • By enabling the new Heartbeats+ feature you can have unlimited heartbeats and expire intervals as low as 1 minute.
  • Before sending a heartbeat adding the heartbeat is a preliminary requirement.
  • For more information please refer to Heartbeat Monitoring page.
  • Browse new heartbeat features at Heartbeat Settings page.
  • Users are now able to browse Heartbeat Status page.

Client Tools Update:

  • Support for new heartbeat actions added, please refer to Heartbeat Api page.

Slack Integration:

  • If you are using the same username on Slack & OpsGenie, executing genie alerts actions via Slack will be logged with your OpsGenie username & full name.

Logs:

  • Pricing related logs added, any changes to your subscription plan will be available on Logs page.
  • Configuration change logs added, any changes to your users, escalations, schedules, profile settings, notification rules and more will be available on Logs page.

Latest Updates

Jun 19, 2014 #19 by Abdurrahim Eke

New Integrations:

  • Track your logs with LogEntries, forward LogEntries alerts to OpsGenie and let OpsGenie notify your team via email, sms, voice call, Android & IPhone push notifications, chat messages. Let your ops team define escalation and schedule rules.

Integration Changes:

  • HipChat integration now supports hosted HipChat servers.

Billing Information :

  • Ability to define company name & billing address for invoice prints
  • Additional emails can be added for receiving invoice notifications.
  • Feature available only to account owners at Admin > Billing > Billing Information page

New Features

Jun 12, 2014 #18 by Abdurrahim Eke

Integrations:

  • Pingdom Webhook Alert Create problem resolved
  • Integration problem resolution process improved for responding to external incoming data changes faster.

Forwarding information on schedule pages:

  • Schedule & Your on-call schedule pages now showing forwarded user information. Forwarding target users are denoted with a separate icon & tooltip info.
  • Schedule export as ical data also includes forwarding information.

Support for nested Schedule > Escalation > Schedule …

  • Previously OpsGenie was supporting only Schedule > Escalation or Escalation > Schedule nested structure , now OpsGenie supports deep nested recipient support .
  • Following options are available :
  • Schedule > Escalation > Schedule > …
  • Escalation > Schedule> Escalation > …
  • All schedules and escalations can contain groups or users within.

Who is on-call Changes :

  • Who is on-call page & api now supports nested schedule , escalation structure

OpsGenie Client Tools :

  • Java SDK updated to support new nested who is on-call data
  • Old SDK s will continue as is with the old data format.

Datadog Integration Updated

May 29, 2014 #17 by Abdurrahim Eke
  • Tag information view improvements
  •  Recovery events from Datadog automatically close alerts in OpsGenie

Logging Feature Released

May 29, 2014 #16 by Abdurrahim Eke

With the newly released logging feature you will be able to browse all your logs regarding alert flow :

  • Api requests done by Lamp, other tools and all integrations
  • All internal alert processing done by OpsGenie
  • All user actions done on Alert
  • All notification info
  • And other logs with detailed information

You will be able to transparently see how fast & reliable OpsGenie is processing your alerts, give a try on Log Page. Feature is available only to admin & owner roles.

Nagios & Nagios XI Integrations Redesigned

May 15, 2014 #15 by Abdurrahim Eke

Add SMS, phone and push notifications, on-call schedules, escalations, chat integration, and mobile response capabilities to your Nagios.

Nagios Rich Integration easier with new Linux installation packages.

Discover how Nagios and OpsGenie fits better together.

Nagios Guides :

Nagios XI Guides :

Pingdom Webhook Integration is published

May 15, 2014 #14 by Abdurrahim Eke

OpsGenie now supports Pingdom integration via webhook. Forward your Pingdom alerts to OpsGenie and let OpsGenie notify your team via email, sms, voice call, Android & IPhone push notifications, chat messages. Let your ops team define escalation and schedule rules.

Visit Integrations page to give a try

New User Welcome Wizard & Alert Filtering

May 09, 2014 #13 by Abdurrahim Eke

OpsGenie is happy to announce the new user welcome wizard for new user signups:

  • For users this wizard will let easily create notification rules,
  • For account owners it will help creating basic team concept, users, groups, sample escalation and schedules.

Alerts Page on web now supports filtering:

  •  Alerts can be filtered by message, status, source, entity, owner, tags and recipient.
  • Use alert filtering to work with the alerts you are interested at the moment.
  • Sample usage might be, after a certain maintenance find all open alerts with tag maintenance, select all and close.

New Client Release is Available

Apr 07, 2014 #12 by Abdurrahim Eke

Retry mechanism is added to clients in case of OpsGenie connection failures.

New Command Interface

Apr 04, 2014 #11 by Abdurrahim Eke
  • Try out our new Beta feature available on Alerts page
  • Quickly type commands to manage alerts & policies
  • Start with help command
  • Try alert actions
  • Also try oncall , enable & disable events

New Integration Features

Apr 04, 2014 #10 by Abdurrahim Eke

New Incoming Call Integration :

  • Route your phone calls to the right person using on-call schedules
  • Select a country & obtain a phone number
  • Publish this number on your customer support channels,
  • Let your customers call the number
  • The call will be forwarded your desired OpsGenie users, schedule or escalation .
  • Additional charges may apply when using this Incoming Call integration
  • For more information visit Integrations

NodePing Integration :

  • Forward your NodePing alerts to OpsGenie and get notified when ever your servers are down.
  • Manage your NodePing alerts on OpsGenie by using escalation & schedule features of OpsGenie.
  • For more information visit Integrations

Nagios & Nagios XI Integration Improvements :

  • Download the latest integration version to be able to send Nagios acks to OpsGenie, by this way Nagios & OpsGenie will have the same alert status.
  • You can also send OpsGenie acks back to Nagios by using Marid available within Nagios Integration
  • Nagios & Nagios XI integration documents & scripts improved for ease of use and stability.
  • Nagios Integration
  • Nagios XI Integration

Various Improvements from Genie

Mar 19, 2014 #9 by Abdurrahim Eke
  • Alert activity log tab now supports paging
  • Alert Owned by me filter added
  • Users are not allowed to delete alerts, admins & owners can
  • Per Day Activity report available under Admin > Activity > Per Day
  • Integrations & Policies can be enabled / disabled via api, doc
  • User api provides contact method information, doc

* Alert log paging & Owner by me filter will be available on mobile apps soon

New Integration Framework Launched

Feb 28, 2014 #8 by Abdurrahim Eke

The Genie is happy to announce its new integration framework which makes easier to manage all incoming & outgoing integrations with a rich user interface.

New Integration features :

  • Each integration has a separate API key and multiple actions
  • Create alert
  • Acknowledge alert
  • Close alert
  • Ignore alert
  • Add note to an alert
  • Send heartbeat signals
  •  Ability to suppress notifications from integration settings
  • 25+ integrations included, more coming soon
  • Incoming integrations via API, Email,
  • Outgoing integrations via Webhook, Chat, Marid
  • Bidirectional integration support
  • For more information visit Integrations

New Notification policies :

  • Allows to configure notification settings globally, regardless of any integration
  •  Suppress sending notifications
  • Delay Notifications
  • Renotify If Not Acknowledged
  • Renotify If Not Closed
  • For more information visit Notification Policies

New Alert Modify Policies :

  • Modify Alert properties globally for all integrations,
  • Change recipients, alert message, tags …
  • For more information visit Alert Modify Policies

Looking forward to hear from you give a try on our new Integrations page.

Who is On-call page added

Feb 28, 2014 #7 by Abdurrahim Eke

OpsGenie has launched Who is On-call page available to users & admins.

This page lists all schedules and all current schedule participants as an expanded tree. All users, groups, escalations under schedule available in tree view.

Who is On-call page makes easier to see all your on-call participants within a single page.

Who is On-call link available under My Profile & Admin > Settings

Check out new Who is On-call page .

Nagios 4 Integration using Lamp Released

Jan 24, 2014 #6 by Abdurrahim Eke

OpsGenie Lamp has now a better integration support for Nagios 4.

Nagios 4 has removed support for passing notification parameters to shell scripts, so OpsGenie has improved its Lamp integration to receive parameters by other means.

Nagios Lamp Integration now includes two folders nagios3 and nagios4, make sure you are using suitable files for your version. These folders contain a shell script and a Nagios config file.

Forward your Nagios 4 alerts to OpsGenie and let OpsGenie notify your team via email, sms, voice call, Android & IPhone push notifications, chat messages. Let your ops team define escalation and schedule rules.

For more information please refer to Nagios Integration

Bug fix for Marid Custom Action to Script Mapping

Jan 17, 2014 #5 by Abdurrahim Eke

Marid is an integration server for OpsGenie which is able to forward OpsGenie Alert actions to default scripts available on Marid.

Marid has also a feature to forward alerts to customized scripts via configuration. This feature was not working for uppercase actions since Marid version marid-2013.07.26.zip .

If you are using Marid for receiving OpsGenie alert actions and using custom action to script mapping please upgrade to thelatest version.

Effected Resources:

A sample Marid configuration which was not working :

actions.Acknowledge.script=nagiosActionExecutor.groovy

In above case Marid was running default Acknowledge.groovy script instead of configured nagiosActionExecutor.groovy

New Feature : Export Schedules as iCalendar

Jan 07, 2014 #4 by Abdurrahim Eke

OpsGenie now allows schedules to be exported in iCalendar format which is supported by Google Calendar, Microsoft Outlook and others.

Please refer to On-call Schedules for more inormation.

AWS CloudWatch Integration revealed

Jan 06, 2014 #3 by Abdurrahim Eke

Discover how OpsGenie manages AWS CloudWatch alarms ;

  • Forward CloudWatch alarms to your team via email, sms, voice call, Android & iPhone push notifications, chat messages
  • Auto close OpsGenie alert when CloudWatch alarm state is OK
  • Let your ops team define on-call schedules and escalations
  • Respond to your CloudWatch alarms from anywhere with OpsGenie mobile apps

Please visit AWS CloudWatch Integration for more information.

Nagios XI Integration is published

Jan 03, 2014 #2 by Abdurrahim Eke

OpsGenie now supports Nagios XI integration,

Forward your Nagios XI alerts to OpsGenie and let OpsGenie notify your team via email, sms, voice call, Android & IPhone push notifications, chat messages. Let your ops team define escalation and schedule rules.

For more information please visit Nagios XI Integration page.

Script Proxy for Lamp & Marid revealed

Jan 02, 2014 #1 by Abdurrahim Eke

Write less code, do more work while accessing OpsGenie Web API,

Script Proxy makes it easier to implement Lamp & Marid scripts, available for Groovy & Ruby.

Discover how easy to manage your alerts via Script Proxy for Lamp & Marid

A new lamp script alertActionsDemo is also available within Lamp.

Try OpsGenie for free!