OpsGenie use multiple communication channels

Multiple Communication Channels

Multiple Communication Channels

Most monitoring tools send notifications via email, however email is not sufficient when alerts are time sensitive and rapid response is necessary. OpsGenie uses multiple communications channels to ensure recipients are notified in a timely manner.

Rich notification with OpsGenie

Rich Notifications

Rich Notifications

Short text messages often cannot convey sufficient information to empower users to make effective decisions. OpsGenie alerts are not limited to a few characters, and can contain free form text, tags, additional fields, and even files to provide context for the alert, and enable recipients to determine the right course of action.

OpsGenie setup in minutes

Setup in minutes

Setup in minutes

OpsGenie is a cloud based alert management system, provided as a service. You can start using OpsGenie within minutes. Create an account, invite your users, and create alerts using OpsGenie Web UI, email, web API, or command line utilities. OpsGenie takes care of the rest; send notifications to users via email, SMS, phone calls, and smartphone apps.

OpsGenie setup in minutes

On call Schedules

On call Schedules

Easily create on-call schedules with daily, weekly and custom rotations. On-call scheduling allows using multiple scheduling rules to use different rotations at different times. Sophisticated scheduling scenarios such as after hours coverage, weekdays and weekends, geographically distributed teams coverage, etc. can be defined quickly. Schedule previewer updates the schedule dynamically while the scheduling rules are defined.

Tracking for Each Alert with OpsGenie

Detailed Tracking

Detailed Tracking

OpsGenie provides detailed tracking for each alert. Alert activity log presents all activity related to the alert; when the alert was created, who was notified, when the notifications were sent, whether the recipients have seen the alert, or taken any action. Tracking is performed seamlessly, without requiring specific user action, whenever possible.

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OpsGenie Support Escalation

Escalations

Escalations

OpsGenie can notify multiple users at once, but what if you want to notify on-call engineer first and only notify other team members if the alert is not acknowledged for some time? Say hello to the escalation policies. You can define escalation policies to notify users in order until the alert is acknowledged or closed.

OpsGenie incoming call integration

Incoming Phone Call Routing

Incoming Phone Call Routing

Do you receive support calls from your users? You can route phone calls to the right person using OpsGenie on-call schedules and policies just like you route alerts from monitoring tools. And if there is no one available, OpsGenie takes a message, generates an alert, and notifies the specified people. The message left by the caller is attached to the alert, hence alert recipients can listen to the message using OpsGenie apps.

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OpsGenie support Seamless Integration

Seamless Integration

Seamless Integration

Integrate all your operations tools and applications with ease. OpsGenie provides ready-to-use integration with many operations tools & services, and provides flexible, easy to use tools to integrate with the rest. OpsGenie acts as the alert hub, receives alerts from monitoring tools and passes to team collaborations tools like Slack and HipChat.

OpsGenie reliable notification

Reliable Notifications

Reliable Notifications

Can you rely on your notification system to deliver your alerts to users when it counts the most? At OpsGenie, we've made it our mission to ensure notification delivery.

  • Redundant, distributed infrastructure spanning multiple data centers.
  • End-to-end diligent monitoring to ensure high availability.
  • Detailed tracking that provides complete visibility into the alert lifecycle.
  • Multiple notification channels, from SMS to mobile apps, to ensure notification delivery

Alert Actions with OpsGenie

Alert Actions

Alert Actions

OpsGenie not only provides rich alerts that empower the recipients make effective decisions, but also enable them to respond to alerts by initiating appropriate actions directly from OpsGenie apps. In addition to the default actions such as "Add Note" and "Close", custom actions can be specified for alerts.

Heartbeat Monitoring with OpsGenie

Heartbeat Monitoring

Heartbeat Monitoring

At OpsGenie, we monitor our systems diligently to ensure their availability and performance, but what if there is problem at the client side preventing the alert from reaching OpsGenie systems? "Heartbeat Monitoring" ensures the entire system end-to-end is being monitored from the users' perspective, ensuring rapid detection of any problems.

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