Reports

OpsGenie reports provide insight into how OpsGenie is used and how things are changing over time. Using key metrics such as number of alerts, mean time to acknowledge (MTTA), and mean time to resolve (MTTR), you can get visibility and analyze incident management operations of your organization. Information provided by the reports include:

  • Number of alerts created day by day presented weekly or monthly
  • Mean time to acknowledge alerts (including count, min, max for each day)
  • Mean time to close alerts for each day
  • Combined alert count and notification methods presented yearly or monthly
  • The number of notifications received by the user

Using OpsGenie Reports you can gain a better understanding of your teams' workloads, how it changes in time. You can navigate to specific dates, and see trends in weekly and monthly views.

Reports are accessible by Admins & Owner.


# of Alerts Created Per Day

Number of alerts per day Graph

This bar graph “# of Alerts Created Per Day” shows daily number of alerts day to day (based on UTC) . Graph x axis is date and y axis is number of alerts. Navigation bar at top of the graph can be used for selecting specified time range. Selected time range is displayed at the left of the graph. The drop-down displaying the month and year can also be used for selecting the month. Navigation icons can be used to step forward and backward in time. Give comma separated tags to filter the alerts. Graph shown any alerts have one of these tags. Related alerts are listed below the graph. You can also filter alerts by giving comma separated teams. Alerts that have any team and any tag will be listed example query is (team1 OR team2) AND (tag1 OR tag2). If you want the further analysis on this data you may export the data to the csv.

Mean Time To Acknowledge/Close (MTTA/MTTR)

Mean Time To Acknowledge/Close Graph

This line graph “Mean Time To Acknowledge/Close (MTTA/MTTR)” presents how long it takes to acknowledge and close alerts. Graph x axis is the date and y axis is mean time to acknowledge and close the alerts. The tool tips display the alert count, and minimum/maximum time it took to acknowledge/close alerts. Navigation on graph is the same as navigation on “# of Alerts Created Per Day” . Filter the alerts is the same as on “# of Alerts Created Per Day”. Related alerts are listed below. You can also filter alerts by giving comma separated teams and users. Alerts that have any user and any team and any tag will be listed example query is (user1 OR user2) AND (team1 OR team2) AND (tag1 OR tag2)

Notifications Analysis

Notification Analysis

This graph shows notification methods and alert count together. The Line shows alert count and The Stacked Bar each color shows different notification methods. Graph x axis is the date and y axis is the counts. The tool tips display the notification method, date and count. When yearly is selected date group by month and when monthly is selected date group by day. By unchecked the check box, you can remove the notification methods from graph. If you want the further analysis on this data you may export the data to the csv.

Notifications Analysis Per User

Notification Analysis Per User

This table shows notification counts per user. Each row is the user and each column is the notification methods. This table only available for monthly view. If you want the further analysis on this data you may export the data to the csv. Navigation on graph is the same as navigation on “# of Alerts Created Per Day” .

On Call Time

On Call Time

This tab shows on call times per schedule. Each box, there is a one schedule with enabled time and users with on call times. If schedule have escalation or group, we flatten recipients. Navigation on graph is the same as navigation on “# of Alerts Created Per Day” .