Site24x7 Integration

 is an application, web and mobile monitoring software. OpsGenie is an alert and notification management solution that is highly complementary to Site24x7.

What does OpsGenie offer to Site24x7 users? 

OpsGenie has a webhook integration with Site24x7. Using the integration, Site24x7 sends down alerts to OpsGenie API, with detailed information. OpsGenie acts as a dispatcher for Site24x7 alerts, determining the right people to notify based on on-call schedules, using email, text messages (SMS), phone calls and iPhone & Android push notifications, and escalating alerts until the alert is acknowledged or closed.


Functionality of the integration

  • When an alert is created in Site24x7, an alert is also created in OpsGenie automatically through the integration.
  • When the status of the alert is up again, the related alert is automatically closed in OpsGenie.

This document describes how to configure the integration and details of data that OpsGenie receives from Site24x7.

Configuring OpsGenie side of the integration

  1. Please create an OpsGenie account if you haven't done already.
  2. Go to OpsGenie Site24x7 Integration page,
  3. Specify who should be notified for Site24x7 alerts using the "Teams" and "Recipients" fields. Auto-complete suggestions will be provided as you type. 
  4. Copy the URL by clicking on the copy button or selecting.
  5. Click on "Save Integration".

Configuring Site24x7 side

  1. In Site24x7, go to Admin page and select Actions under "Configuration Profiles".
  2. Click "Add Action".
  3. Paste the URL you copied into "URL" field.
  4. Select "POST" as HTTP Method.
  5. Make sure "Send Incident Parameters" is checked.
  6. Make sure "Post as JSON" is checked.
  7. Click "Save".

Sample payload sent from Site24x7 to OpsGenie

{
    "tags": "prod, critical",
    "INCIDENT_REASON": "Response time from Miami - US exceeded 2000 ms.",
    "STATUS": "TROUBLE",
    "MONITORURL": "http://www.nexusguard.com",
    "INCIDENT_TIME": "May 6, 2015 9:25 AM HKT",
    "MONITORNAME": "www.nexusguard.com",
    "FAILED_LOCATIONS": "California-US,NewYork-US,LosAngeles-US,London-UK,Miami-US",
    "MONITORTYPE": "URL"
}

This payload is parsed by OpsGenie as:

[
    "incident_reason":   "Response time from Miami - US exceeded 2000 ms.",
    "status": "TROUBLE",
    "monitor_url": "http://www.nexusguard.com",
    "incident_time": "May 6, 2015 9:25 AM HKT",
    "monitor_name": "www.nexusguard.com",
    "failed_locations": "California-US,NewYork-US,LosAngeles-US,London-UK,Miami-US",
    "monitor_type": "URL",
    "tags": ["prod", "critical"]
]

Sample alert