Can I notify the entire team during working hours but use escalations off hours?
Yes, you can obtain this behavior as follows:
- Create an escalation that notifies all members of your team as in the following example:
- Create an on-call schedule.
- Add one rotation for Work Hours that notifies the escalation above within work hours like in the following setup:
- Add another rotation for Off Hours that notifies your team within the off-hours, like in the following example. Please note that this rotation will notify the members of the team according to the order and time specifications of its escalation policy.
- Your final schedule will look like the below: