Jira Ops is a single place to coordinate incident response - from alerting through resolution.
Opsgenie provides 4 different flows for the Jira Ops integration: 1. Creating alerts in Opsgenie for the Jira Ops issues 2. Creating incidents in Opsgenie for the Jira Ops issues 3. Creating issues in Jira Ops for the Opsgenie alerts 4. Creating issues in Jira Ops for the Opsgenie incidents
Problem Reporting is designed for Stakeholders and Observers to report problems they experience for the Services they use.
Opsgenie's Problem Reporting:
Empowers observers and stakeholders to report problems in real time
Consolidates disparate communications into one central channel
Encourages self-service & filters reported issues based on responder’s preferences
Enables two-way communication with responders
Allows reporters to collaborate and track the path to resolution
Service Health Reporting
Service Health Reports are available under each Service’s configuration page (in the Team Dashboard), on the header of the page. These reports are useful for service-oriented teams to understand the frequency and resolution of incidents in order to improve incident response efforts or to see what is successful during remediation of incidents based on data on the dashboard.
Infrastructure Health Reporting
Infrastructure may consist of hundreds or thousands of services. Infrastructure Health Reporting conveys the health of each piece, problematic components or services, so focus can be specific for improvements or removals. These reports give a comprehensive look into the health of a huge part of the organization especially if your organization is very service-focused. They provide insight into making (business) decisions based on incident frequency and the data for how business-impacting or easy to solve incidents for a particular service are.