BMC Remedy OnDemand is a digital service management platform built for boosting workforce productivity.
Functionality of the integration:
When an incident is created in BMC Remedy, it creates an alert in OpsGenie.
When an incident is closed in BMC Remedy, the related alert is closed in OpsGenie automatically.
If any resolution is given while closing the incident in BMC Remedy, the resolution is added as a note to the OpsGenie alert.
If Send Alert Updates Back to BMC Remedy is enabled, actions for BMC Remedy are executed in BMC Remedy when the chosen action is executed in OpsGenie for alerts which are created by the BMC Remedy.
If Create BMC Remedy Incidents/Problems for OpsGenie Alerts is enabled, actions for BMC Remedy will be executed in BMC Remedy when the chosen action is executed in OpsGenie for alerts which have a source other than the BMC Remedy integration.
Our newly redesigned Android application is now available! OpsGenie Android App V3 is designed to manage alerts easily from your mobile phone. View alerts, on-call schedules, and notification settings and execute actions on them using the Android app. For more information, view our documentation.
Email Templates for Stakeholder and Mass Notifications
Emails are one of the most popular notification methods of OpsGenie when reaching out to your users. Now, you can createEmail Templateswhich represent your company’s style and streamline communication processes!Email Templatesare available for the emails sent out for Mass Notifications and Stakeholder Notifications, and you can customize of the content of the emails depending on your needs. Read more about it in our blog post!