A couple of months ago, we introduced the Action Mapping feature for OpsGenie’s outbound integrations with Cloud-based products. Now, we are proud to announce that the action mappings feature is also available for on-premise product integrations, through the Marid integration tool! In this blog post, we’ll explain how this works in OpsGenie’s on-premise JIRA integration. In order to support the same functionality for JIRA’s self-hosted, on-premises product, we decided to add the action mappings feature to JIRA’s Marid package.
The need to synchronize the life cycles of both sides of our integrations made our system even more sophisticated!
When you provide SaaS that is integrated with other systems, services, and tools -- such as Datadog, New Relic, Nagios etc. -- flexibility, adaptability, and easy configurability become essential attributes of your service. These attributes help you do the necessary job more efficiently -- and help you supply customer needs more effectively.
Since integrations have an extensive coverage in what OpsGenie provides, we value the quality and the efficiency of our integrations. Because of this approach we put a lot of effort to enhance our integration framework. One of these recent enhancements has been providing “Action Mappings” in integrations.
Nowadays, in the broad IT technology market, large numbers of Managed Service Providers (MSPs) supply services for a wide variety of functions, such as monitoring, network, backup, and many others. Each MSP faces various challenges and has multiple goals to reach. MSPs can easily reach their goal of improving incident management for their customers, however, with the new OpsGenie MSP solution.
Falls Church, VA – March 27, 2017 – OpsGenie announced today at the MSPWorld 2017 Conference in New Orleans, the release of its new Managed Service Provider (MSP) solution to allow MSPs to extend sophisticated incident response management services to their customers.
OpsGenie is an incident response management platform, and the new solution introduces a plan that offers OpsGenie to MSP customers as a free service.
The solution synchronizes alerts between MSPs and their customer accounts, enabling seamless collaboration without compromising data privacy or control over workflows. It keeps everyone updated on incidents: MSPs can forward alerts to their customers, and OpsGenie routes information about customer responses and actions back to the MSP. The solution also lets MSP customers escalate alerts to their MSP -- either automatically or manually. Alert updates keep customers informed about progress made by their MSP.
We at OpsGenie continuously work hard to add new capabilities to our product. We are proud to announce the BETA release of a new resource that will help alleviate daily stress: Mass Notifications!
Slack is great!
It is not just a messaging app; it is so much more with its apps. OpsGenie’s integration with Slack is so thorough that it has become a top app in the Slack app directory!
OpsGenie's Slack app has built-in slash commands, which is an efficient way to execute actions on a channel. For example, you have the option to create an OpsGenie alert in a channel by typing a command like /genie alert [alert message] for [user team]. Slash commands are very powerful and cover the majority of the use-cases. However, there may be more you want to do in your Slack channel.
As opposed to the traditional software business, the modernday software business is platform-based, which empowers integration with a widening world of products and services. Thus enabling new business ecosystems. The resulting ecosystems enable results and achievements that are way more effective and capable compared to individual product offerings. In this new software world, companies co-evolve their capabilities, cooperate to support consumer needs at every stage, eventually conceiving the next big innovations of technology.
As incident arbitrator, we all know how complicated and stressful it is to work on time-critical incidents. Every extra minute your team spends on resolving an incident is valuable and may have a devastating impact on your business and customers. So what can you do to minimize the time, effort, and the stress related to major incidents?
In 2013, we announched the Campfire integration via callbacks. Campfire callbacks allow OpsGenie users to push alert activity to Campfire chatrooms as messages.
We’ve recently added support for “escalations" in OpsGenie. Escalations typically refer to notifying different users at different times until the alert is seen and processed (acknowledged) by someone, or problem is resolved and the alert is closed. If the user who gets notified first resolves the problem, or determines the problem is not urgent, etc. other users don’t have to be notified. Since escalations allow notifying only a subset of the users for alerts initially, they can be quite useful in reducing “alert (notification) noise” while still ensuring alerts don’t fall through the cracks. OpsGenie supports both “rules based” and “ad-hoc” escalations. You can create escalation rules that specify who should be notified when; You can then use the escalation rule as the recipient of an alert, instead of specifying users or groups directly. For example, the following escalation rule would notify user “fili” as soon as the alert is created, and if the alert is not acknowledged within 10 minutes, OpsGenie would notify the members of the “web_team” group.