New OpsGenie Slack App Interactive Menus

Apr 11, 2017 by Çağla Arıkan
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At OpsGenie, it is important for us to provide the best user experience and to keep our integrations up-to-date. We are an early adopter of the newest features released by the companies with which we integrate.

OpsGenie’s Slack App is one of the most popular integrations with our customers. The Slack integration allows users to forward alerts to Slack channels, and then lets them interact with those alerts -- using either slash commands or Slack buttons. For more information, you can refer to ChatOps with Slack and OpsGenie page.

Today OpsGenie announces its new integration with Slack’s Message Menus, an interactive menu feature. Now, a simple set of menus lets you easily perform Assign, Take Ownership, and Snooze actions on alerts in the OpsGenie Slack App.

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Which superhero would be best at answering on-call alerts?

Mar 25, 2016 by OpsGenie Team

The OpsGenie team recently had a thorough and heated discussion (KAPOW!!) on who would be better with on-call alerts and incident management, Superman or Batman? Who would come out as winner when pitted against each other in a war of on-call alerts and response time? So, we thought we would hash it out here on our blog in a completely fictional format. We’ll try to examine each area of alerting and incident management to see who we think we would want on our on-call team. 

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The promise of an integrated monitoring and alerting solution

Jun 14, 2013 by Berkay Mollamustafaoğlu

Erik Budin of ScienceLogic has a great blog post that describes the integration of ScienceLogic with (our competitor) PagerDuty. Kudos to both parties for coming up with a well thought out, bi-directional integration that goes well beyond the alerting integration supported by many of the monitoring solutions in the market! We believe that to be able to truly enable operations teams to work effectively, monitoring and alerting integration needs to be much richer than just forwarding alerts. Hence, it’s good to see this type of effort implemented and described in detail. Erik starts the blog post with a real-world scenario that has become possible with the integrated solution:

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Reducing alert noise using escalations

Jan 30, 2013 by Berkay Mollamustafaoğlu

We’ve recently added support for “escalations" in OpsGenie. Escalations typically refer to notifying different users at different times until the alert is seen and processed (acknowledged) by someone, or problem is resolved and the alert is closed. If the user who gets notified first resolves the problem, or determines the problem is not urgent, etc. other users don’t have to be notified. Since escalations allow notifying only a subset of the users for alerts initially, they can be quite useful in reducing “alert (notification) noise” while still ensuring alerts don’t fall through the cracks. OpsGenie supports both “rules based” and “ad-hoc” escalations. You can create escalation rules that specify who should be notified when; You can then use the escalation rule as the recipient of an alert, instead of specifying users or groups directly. For example, the following escalation rule would notify user “fili” as soon as the alert is created, and if the alert is not acknowledged within 10 minutes, OpsGenie would notify the members of the “web_team” group.

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