Responding to BMC Remedy incidents is as easy as pie with OpsGenie

Oct 18, 2017 by Bener Celenkoglu

BMC Remedy - OpsGenie.png

As an Incident Response Orchestration platform, ensuring fast response to incidents is crucial to us. Incidents can happen anywhere anytime; hence, we have been working eagerly to harmonize our platform with new products in a sustainable manner, specifically with the ones in ITSM domain.

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OpsGenie’s Incident Response Orchestration - the Hows

Aug 17, 2017 by Emel Dogrusoz

 incident response orchestration puzzle

Previously in our blog, we discussed why it is crucial to have a powerful incident response orchestration platform and why effective planning, automation, and communications are the keys to successful incident management. In this blog, we’ll explain how OpsGenie’s Incident Response Platform enables you to achieve these goals.

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OpsGenie’s Incident Response Orchestration - the Whys

Aug 9, 2017 by Emel Dogrusoz

Incident Response orchestration puzzle solution

OpsGenie is extremely proud to announce our new Incident Response Orchestration platform and to tell you why we created it.

Why OpsGenie is Introducing this Platform

For years, we had this vision. We analyzed market trends and needs, and we listened to our customers to understand how they work —  and how they can work even more efficiently. We have also been doing our own incident response management for many years: we learned so much from those experiences. We knew that we needed a powerful, effective incident response orchestration platform as much as our customers did! All this helped us tremendously while we were defining our goals and designing our new system to provide a best in class solution.

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Incidents are coming

Jul 14, 2017 by Thierry Barston

You’ve heard the stories and the legends. You may even have had a long, incident-free summer, but you’re a veteran: you know that a long summer can mean a much longer winter. And you know how the cold and exposure of a long winter can burn both your products and your organization.

As the saying goes, or, as our Valyrian translator tells me the saying goes, “ Incidents issi māzis.” Incidents are coming…

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OpsGenie Adds New MSP Solution

Mar 27, 2017 by OpsGenie Team

Falls Church, VA – March 27, 2017 OpsGenie announced today at the MSPWorld 2017 Conference in New Orleans, the release of its new Managed Service Provider (MSP) solution to allow MSPs to extend sophisticated incident response management services to their customers.

OpsGenie is an incident response management platform, and the new solution introduces a plan that offers OpsGenie to MSP customers as a free service.

The solution synchronizes alerts between MSPs and their customer accounts, enabling seamless collaboration without compromising data privacy or control over workflows. It keeps everyone updated on incidents: MSPs can forward alerts to their customers, and OpsGenie routes information about customer responses and actions back to the MSP.  The solution also lets MSP customers escalate alerts to their MSP -- either automatically or manually. Alert updates keep customers informed about progress made by their MSP.

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Threat Detection and Incident Response Orchestration Systems

Feb 23, 2017 by Karine Margaryan

Recently OpsGenie hosted a joint webinar with Signal Sciences, where Berkay Mollamustafaoglu, OpsGenie Co-Founder and CEO and Zane Lackey, Founder/CSO, Signal Sciences Corp, discussed how to secure your web applications using OpsGenie and Signal Sciences. 

Watch the webinar now!

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Notify Thousands With OpsGenie!

Feb 16, 2017 by Emel Dogrusoz

We at OpsGenie continuously work hard to add new capabilities to our product.  We are proud to announce the BETA release of a new resource that will help alleviate daily stress: Mass Notifications!

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6 New Year’s Resolutions for Incident Management

Dec 21, 2016 by Emel Dogrusoz

It is that time of the year again! New hopes and motivations to improve our lives for the better! Yes, we are talking about New Year’s resolutions. :) Aside from your personal resolutions, we would like to focus on the positive changes you can make to your professional life.

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Incident Resolution via Virtual War Rooms

Dec 16, 2016 by Emel Dogrusoz

As incident arbitrator, we all know how complicated and stressful it is to work on time-critical incidents. Every extra minute your team spends on resolving an incident is valuable and may have a devastating impact on your business and customers. So what can you do to minimize the time, effort, and the stress related to major incidents?

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OpsGenie Raises $10 MM Financing Led by Battery Ventures

Jun 30, 2016 by OpsGenie

Falls Church, VA—June 29, 2016—OpsGenie, an emerging player in the critical area of IT alerting and on-call management, has raised $10 million in Series A financing from Battery Ventures, a global investment firm. OpsGenie will use the funds to continue to tackle the biggest challenges faced by customers in providing “always-on” services, and specifically to continue investing in its product and building out its go-to-market capabilities. As part of the financing, Battery General Partner Neeraj Agrawal and Battery Vice President Paul Drews will join OpsGenie’s board.

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