Proudly Announcing OpsGenie’s New Reporting and Analytics Capabilities!

Nov 27, 2017 by Emel Dogrusoz


We’re thrilled to announce the release of our advanced reporting and analytics capabilities which let you analyze your incident response with a variety of granular reports! Powered by Looker’s data visualization and exploration features, our new platform unlocks your Operations data and enables self-service analytics through unique features such as:

  • Powerful visualizations: Our new platform provides many different visualizations you can use to make sense of your data. From cartesian charts to pie and donut charts to timelines and tables, your data is visualized in various ways to help you gain fast insights.
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Incident Response: How to enhance collaboration during an incident

Nov 23, 2017 by Bahadır Tolga Özgentürk

Let’s face it, if you’re reading this article, you’re probably a part of an IT team or familiar with the concept of an Incident. They define the “uncertainty” dimension in your company, and its reputation is determined by how you manage those times of uncertainty. Incidents are the nightmare of the DevOps crew who manages them, and just a state of disappointment for the customer who’s on the receiving end of your service. During a major incident, communicating the misfortune between security experts and corporate stakeholders gains further significance. To manage these times of uncertainty, you must rely upon fail-proof systems which are able to effectively deliver communication between multiple stakeholders. Thus, while the experts are working to resolve the issue, your corporate communication teams must deliver the correct message so that the public opinion is shaped by the disaster response efforts. It’s the difference between letting the public know that the flight is in turbulence instead of a nosedive. A company’s response to a crisis is not a mere coincidence, but a reflection of the efforts taken to mitigate the possibility of a collapse.

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Announcing the Certified OpsGenie App for Splunk

Nov 16, 2017 by Emel Dogrusoz

Splunk makes it simple to collect, analyze, and act upon the untapped value of the big data generated by technology infrastructures, security systems, and business applications. Organizations around the world leverage Splunk’s capabilities to gain better visibility across large infrastructures and to analyze and troubleshoot problems more quickly.

OpsGenie provides unique incident response orchestration capabilities that complement Splunk to prepare for incidents that have the potential to impact business. With OpsGenie’s Splunk certified app, you have all the data you need to analyze and resolve problems as well as the tools to develop incident response plans, collaborate and coordinate the response actions, and analyze response effectiveness.

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5 Common Incident Response Problems and Their Solutions

Nov 7, 2017 by Ibrahim Guntas

Incident response is the process of identifying, investigating, and responding to the issues and events that disrupt or have the potential to disrupt normal service operation. There are a handful of universal challenges with which almost every incident response team struggles. Addressing these common problems can help organizations reduce their incident resolution times, minimize cost, and prevent decay of their company’s reputation. In this post, we take a look at five of the most common of these problems.

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Responding to BMC Remedy incidents is as easy as pie with OpsGenie

Oct 18, 2017 by Bener Celenkoglu

BMC Remedy - OpsGenie.png

As an Incident Response Orchestration platform, ensuring fast response to incidents is crucial to us. Incidents can happen anywhere anytime; hence, we have been working eagerly to harmonize our platform with new products in a sustainable manner, specifically with the ones in ITSM domain.

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OpsGenie’s Incident Response Orchestration - the Hows

Aug 17, 2017 by Emel Dogrusoz

 incident response orchestration puzzle

Previously in our blog, we discussed why it is crucial to have a powerful incident response orchestration platform and why effective planning, automation, and communications are the keys to successful incident management. In this blog, we’ll explain how OpsGenie’s Incident Response Platform enables you to achieve these goals.

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OpsGenie’s Incident Response Orchestration - the Whys

Aug 9, 2017 by Emel Dogrusoz

OpsGenie - incident response orchestration.png

OpsGenie is extremely proud to announce our new Incident Response Orchestration platform and to tell you why we created it.

Why OpsGenie is Introducing this Platform

For years, we had this vision. We analyzed market trends and needs, and we listened to our customers to understand how they work —  and how they can work even more efficiently. We have also been doing our own incident response management for many years: we learned so much from those experiences. We knew that we needed a powerful, effective incident response orchestration platform as much as our customers did! All this helped us tremendously while we were defining our goals and designing our new system to provide a best in class solution.

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Incidents are coming

Jul 14, 2017 by Thierry Barston

You’ve heard the stories and the legends. You may even have had a long, incident-free summer, but you’re a veteran: you know that a long summer can mean a much longer winter. And you know how the cold and exposure of a long winter can burn both your products and your organization.

As the saying goes, or, as our Valyrian translator tells me the saying goes, “ Incidents issi māzis.” Incidents are coming…

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OpsGenie Adds New MSP Solution

Mar 27, 2017 by OpsGenie Team

Falls Church, VA – March 27, 2017 OpsGenie announced today at the MSPWorld 2017 Conference in New Orleans, the release of its new Managed Service Provider (MSP) solution to allow MSPs to extend sophisticated incident response management services to their customers.

OpsGenie is an incident response management platform, and the new solution introduces a plan that offers OpsGenie to MSP customers as a free service.

The solution synchronizes alerts between MSPs and their customer accounts, enabling seamless collaboration without compromising data privacy or control over workflows. It keeps everyone updated on incidents: MSPs can forward alerts to their customers, and OpsGenie routes information about customer responses and actions back to the MSP.  The solution also lets MSP customers escalate alerts to their MSP -- either automatically or manually. Alert updates keep customers informed about progress made by their MSP.

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Threat Detection and Incident Response Orchestration Systems

Feb 23, 2017 by Karine Margaryan

Recently OpsGenie hosted a joint webinar with Signal Sciences, where Berkay Mollamustafaoglu, OpsGenie Co-Founder and CEO and Zane Lackey, Founder/CSO, Signal Sciences Corp, discussed how to secure your web applications using OpsGenie and Signal Sciences. 

Watch the webinar now!

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