7 Successful Traits of Cloud-Centric IT Organizations

Jun 14, 2018 by Steve Catanzano


This is an excerpt from our newest Whitepaper: Essential Guide to AWS Cloud Migrations which covers successful traits of cloud-centric IT organizations, tips for collaboration between Dev and Ops teams, the challenges in moving to the cloud and how to mitigate them– a step-by-step guide to cloud migration done right.

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7 Tips to Get New Engineers Ready to Be On-Call

May 17, 2018 by Ibrahim Guntas

Before the philosophy of DevOps, developers would build products, services, and infrastructures , but the responsibility for maintaining them would shift to operators, aka system or IT admins. The DevOps philosophy removes the boundary between Operations and Development teams, making system reliability a shared responsibility of all parties.

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Accelerate DevOps Initiatives by Shifting Left with Monitoring

May 8, 2018 by Saoirse Hinksmon

Adopting a true DevOps culture is chock-full of challenges such as shifting away from legacy infrastructure to a more microservices-centric approach, integrating tools, managing priorities, environment provisioning, traceability, and more. However, implementing an approach in which Dev teams and Ops teams can work together, using the same assets, can drastically change the way an organization is able to move forward with each new release. For DevOps teams, proactively monitoring “left” of production can be a revolutionary element in achieving these goals.

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Facing Downtime in IT Operations

May 4, 2018 by Clive Bearman

This is an excerpt from our newest White Paper, Modern Incident Management for IT Operations, available for download now.

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Creating Actionable Alerts Series #3: Initiating Communication and Collaboration

Apr 17, 2018 by Serhat Can

 

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Ticket Closed! - OpsGenie & ConnectWise Integration (Video)

Apr 5, 2018 by Darren Henry

More and more ConnectWise users are embracing OpsGenie to help manage their IT incidents and respond to their service desk tickets as quickly as possible. In this short video, we walk through effectively responding to two different ConnectWise tickets; one of high priority, and one of low. You will notice OpsGenie escalates the tickets differently and keeps all systems up to date with changes. It even continuously communicates all actions in Slack. 

 

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How to Manage On-Call in a DevOps Organization

Apr 3, 2018 by Emel Dogrusoz
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A Case Study for Serverless Integration: Customizing OpsGenie’s Zendesk Integration with AWS Lambda

Nov 9, 2017 by Fazilet Özer

OpsGenie is not a lonely cowboy. Many tools are becoming at the center of our IT world day by day and we need to adapt to them as soon as possible. This is where OpsGenie integrations and our Playground come into play. OpsGenie integrates with many tools that have specific monitoring capabilities and notification/ticketing systems to make everything related to incident response easier.

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5 Common Incident Response Problems and Their Solutions

Nov 7, 2017 by Ibrahim Guntas

Incident response is the process of identifying, investigating, and responding to the issues and events that disrupt or have the potential to disrupt normal service operation. There are a handful of universal challenges with which almost every incident response team struggles. Addressing these common problems can help organizations reduce their incident resolution times, minimize cost, and prevent decay of their company’s reputation. In this post, we take a look at five of the most common of these problems.

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Awesome ChatOps Workflows with Slack Dialogs

Oct 27, 2017 by Çağla Arıkan

opsgenie-slack-integration.png

We value being an early-adopter at OpsGenie. We try to enhance our integrations as soon as possible so that our customers can access to the latest capabilities provided by our partners.

Slack recently introduced a new feature, Dialogs, and we are proud to announce that OpsGenie’s Slack App integration is already updated to leverage the new Dialogs functionality! After Slack introduced Dialogs, we got really excited since we had a use-case built for it. If you ask what that feature means, we can simply explain it as a new interactive model which is able to get different information from you and then forward that information directly to the application. Usage of Dialogs is a perfect way to perform "Add Note" actions on an OpsGenie alert in your Slack channel in a more user-friendly way. Even before Slack introduced the Dialogs feature, we allowed the user to add notes to alerts by using slash commands. However, the new way is definitely easier to use.

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