How To Manage International Team Schedules in OpsGenie

Sep 26, 2017 by Gokce Erdogan

opsgenie international team schedule.png

When dealing with global systems that are mission critical, having teams in different time-zones becomes unavoidable. Many of our customers are configuring their teams in OpsGenie by keeping this in mind so that the right people can be notified at the right time - it’s not necessary to wake someone up when there is another teammate that’s already awake and working!

Read more »

New Integration Feature: Action Mappings!

Apr 21, 2017 by Ufuk Ozcelik

The need to synchronize the life cycles of both sides of our integrations made our system even more sophisticated!

When you provide SaaS that is integrated with other systems, services, and tools -- such as Datadog, New Relic, Nagios etc. --  flexibility, adaptability, and easy configurability become essential attributes of your service. These attributes help you do the necessary job more efficiently -- and help you supply customer needs more effectively.

Since integrations have an extensive coverage in what OpsGenie provides, we value the quality and the efficiency of our integrations. Because of this approach we put a lot of effort to enhance our integration framework. One of these recent enhancements has been providing “Action Mappings” in integrations.

Read more »

New OpsGenie Slack App Interactive Menus

Apr 11, 2017 by Çağla Arıkan
image.png

At OpsGenie, it is important for us to provide the best user experience and to keep our integrations up-to-date. We are an early adopter of the newest features released by the companies with which we integrate.

OpsGenie’s Slack App is one of the most popular integrations with our customers. The Slack integration allows users to forward alerts to Slack channels, and then lets them interact with those alerts -- using either slash commands or Slack buttons. For more information, you can refer to ChatOps with Slack and OpsGenie page.

Today OpsGenie announces its new integration with Slack’s Message Menus, an interactive menu feature. Now, a simple set of menus lets you easily perform Assign, Take Ownership, and Snooze actions on alerts in the OpsGenie Slack App.

Read more »

OpsGenie Adds New MSP Solution

Mar 27, 2017 by OpsGenie Team

Falls Church, VA – March 27, 2017 OpsGenie announced today at the MSPWorld 2017 Conference in New Orleans, the release of its new Managed Service Provider (MSP) solution to allow MSPs to extend sophisticated incident response management services to their customers.

OpsGenie is an incident response management platform, and the new solution introduces a plan that offers OpsGenie to MSP customers as a free service.

The solution synchronizes alerts between MSPs and their customer accounts, enabling seamless collaboration without compromising data privacy or control over workflows. It keeps everyone updated on incidents: MSPs can forward alerts to their customers, and OpsGenie routes information about customer responses and actions back to the MSP.  The solution also lets MSP customers escalate alerts to their MSP -- either automatically or manually. Alert updates keep customers informed about progress made by their MSP.

Read more »

Threat Detection and Incident Response Orchestration Systems

Feb 23, 2017 by Karine Margaryan

Recently OpsGenie hosted a joint webinar with Signal Sciences, where Berkay Mollamustafaoglu, OpsGenie Co-Founder and CEO and Zane Lackey, Founder/CSO, Signal Sciences Corp, discussed how to secure your web applications using OpsGenie and Signal Sciences. 

Watch the webinar now!

Read more »

Notify Thousands With OpsGenie!

Feb 16, 2017 by Emel Dogrusoz

We at OpsGenie continuously work hard to add new capabilities to our product.  We are proud to announce the BETA release of a new resource that will help alleviate daily stress: Mass Notifications!

Read more »

Using Logs In Incident Response

Feb 8, 2017 by Karine Margaryan

A few months back we held a webinar in conjunction with Logentries where we demonstrated “2 Use Cases for Using Logs in Incident Management.” In the webinar we examined traditional log management and IT alerting tools integrations along with the future of incident management with enriched alerts. Now if you’re already an OpsGenie or Logentries user or using monitoring and collaboration systems, like New Relic or Slack, this blog post might be of some interest to you. You will learn about improving your alert notification processes and incident response times.

Read more »

Which superhero would be best at answering on-call alerts?

Mar 25, 2016 by OpsGenie Team

The OpsGenie team recently had a thorough and heated discussion (KAPOW!!) on who would be better with on-call alerts and incident management, Superman or Batman? Who would come out as winner when pitted against each other in a war of on-call alerts and response time? So, we thought we would hash it out here on our blog in a completely fictional format. We’ll try to examine each area of alerting and incident management to see who we think we would want on our on-call team. 

Read more »

Fighting Alert Fatigue - Notification rules

Jan 19, 2014 by Berkay Mollamustafaoğlu

Continuing on with the series of blog posts that take a deeper look at how OpsGenie can be used to alleviate alert fatigue. One of the key capabilities of OpsGenie is to enable the users to control how they would like to be notified for different alerts at different times.

Read more »

Improving Signal to Noise Ratio

Oct 21, 2013 by Berkay Mollamustafaoğlu

Alerting is largely a signal to noise ratio problem - catching critical problems while trying not to drown in the sea of data. Put it in another way, we don’t want to miss any critical problems and we don’t want too many alert notifications.

OpsGenie strives to improve the lives of the alert recipients. So, let’s take a look at how OpsGenie does its part to tackle this formidable challenge:

Read more »
1 2