The Key to Keeping Stakeholders Informed during Incident Management


Keeping stakeholders informed and engaged during a service disruption is a critical part of incident management. Now with free stakeholder licenses from Opsgenie, all of the key people in your organization can view service status pages and receive communications for incidents that affect them.

Stakeholders are individuals who need to be kept abreast of an incident, and who may influence incident resolution, but who are not active responders. Stakeholders may include executives, other departmental teams, or anyone who may be impacted by the incident in question.

While incident responders are in the middle of fighting fires, keeping stakeholders informed can become an afterthought. This could lead to misaligned priorities, decisions made without the right context, and frustrated front-line staff who are left in the dark. To keep up with always-on services, automating your stakeholder communications can make a huge difference. Your organization stays in sync, while your responders can focus on solving issues as fast as possible.

With free stakeholder licenses, users can access Opsgenie stakeholder communications and stay informed.

Be notified automatically of an incident or relevant alert via stakeholder notifications with specially designated messages

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View Service Status pages that provide real-time incident details for each service

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Subscribe to a service to receive notifications on that service

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Add stakeholders from Add User button available in the Users page by selecting ‘Stakeholder’ as your users’ role

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Until now, Dev and Ops teams had to justify the expense of communicating incident information outside of the responder teams. While almost everyone would agree these communications are important, sometimes other budgetary priorities get in the way. Opsgenie has removed these obstacles by providing stakeholder communication at no additional cost to your Opsgenie subscription.

Try Opsgenie for free today