It is that time of the year again! New hopes and motivations to improve our lives for the better! Yes, we are talking about New Year’s resolutions. :) Aside from your personal resolutions, we would like to focus on the positive changes you can make to your professional life.
As incident arbitrator, we all know how complicated and stressful it is to work on time-critical incidents. Every extra minute your team spends on resolving an incident is valuable and may have a devastating impact on your business and customers. So what can you do to minimize the time, effort, and the stress related to major incidents?
Berkay here! Early this week, OpsGenie had the opportunity to host a very exciting, Customer Appreciation event. During the week of the AWS re:Invent conference we opted to foster relationships outside the conference. The OpsGenie team flew into Las Vegas on Monday night, and boy are our arms tired. Ok. Bad joke. :)
Anyways, the next morning we made the most of our day by beginning it with a company breakfast at the MGM Grand Hotel, where we discussed business and logistics for the event. But first, we took a walk along the strip for some fresh air and adventure. It was a beautiful day in Vegas!
At OpsGenie, we do our best to enhance our customer's experience using our platform. We consider their needs and develop features that will promote efficiency and growth.
We believe that our product is already feature-rich, yet we’re continuing to further develop it to promote customization and flexibility. Our team works daily to continue product enhancements; and they’re always ready to extend it with customizations, as you need.
Backup is key in information technology. Data loss may be irreversible causing huge inconveniences to people and companies. When you have a large number of administrators who constantly make changes to the system, the risk of making incorrect actions is high.
Have you ever lost data with an accidental click? Was your hardware corrupted or your PC infected by viruses and cyber attacks which led to data loss? Research validates that almost 50% of people do not backup their data and then uselessly tries to recover it.
In today’s world, most organizations use a team-based structure. With this, organizations strive to define responsibilities, build the right skill sets, distribute workload, and eventually maximize productivity and success.
At OpsGenie, we care about our customer’s flexibility to adapt our software to their organizational needs.
At OpsGenie, we do our best to be punctual and early adapters of new features released by the companies we integrate with. We want to stay flexible while providing a complete workflow and feature set.
Not so long ago, Slack introduced, “Interactive Buttons,” which OpsGenie had a great tested use case for! So, we started working on it. As an early adapter, our previous Slack Application (App) was already part of the directory; which led us to build a brand new Slack App.
We, at OpsGenie, work to make integrating our product into the user’s existing toolset as smooth as possible. Which may seem like an unmanageable task since each customer has a unique model in conducting their daily operations.
ChatOps: Productive Chatting
A particular model of operation that’s on the rise is ChatOps. This model revolves around team communication and aims to unify all of the user’s tools, workflows, and processes into a single chatroom. An example might include a bot that pulls your code from GitHub and deploys it straight into one of your Amazon EC2 machines. All you need to do is type the command that triggers the bot to follow the action and voilà! Everyone on your team will also be able to follow the procedure live from the chatroom. Among other benefits, this ChatOps unified model makes operations more transparent and increases team productivity.
For us, incident responders and managers, incident management is a complicated beast that requires an active effort to streamline an effective workflow to identify, analyze, and solve the incidents. Failing to notice a problem is intolerable for us, on the hand, we don't want too many alerts and notifications that cause alert fatigue and may lead to longer response times or to missing significant incidents. To prevent these two crucial needs from becoming a dilemma, we are excited to introduce to you a set of new features: Auto Restart and Alert Count Based Notification Policies.
If you haven’t noticed yet, Nintendo's new game, Pokémon GO, is literally taking over the world. Pokémon GO reinvents a classic game with an augmented reality twist. The game is not available worldwide yet; however, that has not prevented users from downloading and catching 'em all. According to a Forbes article by Jason Evangelho, Pokémon GO is about to surpass Twitter in daily active users on Android and is #1 on Google Play Store. Incredible success!