For most of us in ops, it is vital for us to get notified asap about problems that impact the services we provide. It’s often a race against time to restore the service or to prevent an outage. But not all alerts require an immediate response, some can wait. Enabling users to deal with alerts that don’t require an immediate response efficiently, is just as important in preventing alert fatigue, to ensure we can stay fresh.
At OpsGenie our mission is to empower our users to be able to handle critical as well as non critical/urgent incidents efficiently.