Responding to BMC Remedy incidents is as easy as pie with OpsGenie

Oct 18, 2017 by Bener Celenkoglu

BMC Remedy - OpsGenie.png

As an Incident Response Orchestration platform, ensuring fast response to incidents is crucial to us. Incidents can happen anywhere anytime; hence, we have been working eagerly to harmonize our platform with new products in a sustainable manner, specifically with the ones in ITSM domain.

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How to Utilize OpsGenie's OpenAPI Specification

Oct 6, 2017 by Alp Gürtan

Open API Specification in OpsGenie

We've all been hearing the keywords Swagger, API, and REST for a while. They became a part of our daily buzzword stack, and their popularity is not decreasing at all! Before starting to throw out these words, we wanted to share how OpsGenie came across and decided to implement them.

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Pros and Cons of Developing Serverless Slack Apps with Java

Oct 2, 2017 by Serhat Can

Let’s say you want to create a brand new Slack app. You are a cool developer, so you want to make it serverless. An obvious choice, nowadays, seems to be using AWS’s Lambda together with its API Gateway service.

So far, so good.

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How To Manage International Team Schedules in OpsGenie

Sep 26, 2017 by Gokce Erdogan

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When dealing with global systems that are mission critical, having teams in different time-zones becomes unavoidable. Many of our customers are configuring their teams in OpsGenie by keeping this in mind so that the right people can be notified at the right time - it’s not necessary to wake someone up when there is another teammate that’s already awake and working!

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My internship at OpsGenie

Sep 21, 2017 by Canberk Morelli

As my two-month software engineering internship at OpsGenie’s Playground Team comes to an end I wanted to reflect on my experience and share my insights.

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Playground team

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How to master ChatOps with OpsGenie and Microsoft Teams

Sep 14, 2017 by Celal Emre Çiçek

ChatOps with OpsGenie.png

At OpsGenie, we do our best to tightly integrate with new and popular tools. One of these tools is Microsoft Teams. Microsoft Teams is a chat tool for Microsoft Office 365 and is used for communication between teams.

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OpsGenie’s Incident Response Orchestration - the Hows

Aug 17, 2017 by Emel Dogrusoz

 incident response orchestration puzzle

Previously in our blog, we discussed why it is crucial to have a powerful incident response orchestration platform and why effective planning, automation, and communications are the keys to successful incident management. In this blog, we’ll explain how OpsGenie’s Incident Response Platform enables you to achieve these goals.

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OpsGenie’s Incident Response Orchestration - the Whys

Aug 9, 2017 by Emel Dogrusoz

OpsGenie - incident response orchestration.png

OpsGenie is extremely proud to announce our new Incident Response Orchestration platform and to tell you why we created it.

Why OpsGenie is Introducing this Platform

For years, we had this vision. We analyzed market trends and needs, and we listened to our customers to understand how they work —  and how they can work even more efficiently. We have also been doing our own incident response management for many years: we learned so much from those experiences. We knew that we needed a powerful, effective incident response orchestration platform as much as our customers did! All this helped us tremendously while we were defining our goals and designing our new system to provide a best in class solution.

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Developing Integrations at OpsGenie

Aug 1, 2017 by Halit Okumuş
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No serious IT company is doing business where incident response management isn’t at the center of their operations anymore. Hence, OpsGenie has taken up an important role in this endeavor. Now, it’s crucial for the center piece (OpsGenie) to be able to integrate with many products and services such as monitoring, metrics analysis, logging, ticketing, etc., bringing the operations workflow together.

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Incidents are coming

Jul 14, 2017 by Thierry Barston

You’ve heard the stories and the legends. You may even have had a long, incident-free summer, but you’re a veteran: you know that a long summer can mean a much longer winter. And you know how the cold and exposure of a long winter can burn both your products and your organization.

As the saying goes, or, as our Valyrian translator tells me the saying goes, “ Incidents issi māzis.” Incidents are coming…

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