We, at OpsGenie, work to make integrating our product into the user’s existing toolset as smooth as possible. Which may seem like an unmanageable task since each customer has a unique model in conducting their daily operations.
ChatOps: Productive Chatting
A particular model of operation that’s on the rise is ChatOps. This model revolves around team communication and aims to unify all of the user’s tools, workflows, and processes into a single chatroom. An example might include a bot that pulls your code from GitHub and deploys it straight into one of your Amazon EC2 machines. All you need to do is type the command that triggers the bot to follow the action and voilà! Everyone on your team will also be able to follow the procedure live from the chatroom. Among other benefits, this ChatOps unified model makes operations more transparent and increases team productivity.