Smarter Incident Workflow with New Alert & Notification Policies

Aug 22, 2016 by Kadir Türker Gülsoy

For us, incident responders and managers, incident management is a complicated beast that requires an active effort to streamline an effective workflow to identify, analyze, and solve the incidents. Failing to notice a problem is intolerable for us, on the hand, we don't want too many alerts and notifications that cause alert fatigue and may lead to longer response times or to missing significant incidents. To prevent these two crucial needs from becoming a dilemma, we are excited to introduce to you a set of new features: Auto Restart and Alert Count Based Notification Policies.

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Alerts: Gotta Catch 'em All

Jul 14, 2016 by Serhat Can

If you haven’t noticed yet, Nintendo's new game, Pokémon GO, is literally taking over the world. Pokémon GO reinvents a classic game with an augmented reality twist. The game is not available worldwide yet; however, that has not prevented users from downloading and catching 'em all. According to a Forbes article by Jason Evangelho, Pokémon GO is about to surpass Twitter in daily active users on Android and is #1 on Google Play Store. Incredible success!

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On-Call Toolkit

Jul 12, 2016 by David Hiltner

What tools do you need to be an on-call warrior or hero? In this blog post we’ll examine the instruments needed to be on-call. Our goal is to provide you with on-call gear and tool ideas that help make your on-call experience successful; whether you’re an on-call novice or pro. We welcome any additional tips from our readers by responding to this post through our social media channels -- LinkedIn, Twitter, Facebook or Google+.

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IT Operations Management Startup OpsGenie Raises $10 Million in Financing Led by Battery Ventures to Fuel Growth

Jun 30, 2016 by OpsGenie

Falls Church, VA—June 29, 2016—OpsGenie, an emerging player in the critical area of IT alerting and on-call management, has raised $10 million in Series A financing from Battery Ventures, a global investment firm. OpsGenie will use the funds to continue to tackle the biggest challenges faced by customers in providing “always-on” services, and specifically to continue investing in its product and building out its go-to-market capabilities. As part of the financing, Battery General Partner Neeraj Agrawal and Battery Vice President Paul Drews will join OpsGenie’s board.

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Troubleshooting problems from a chat room with Slack and OpsGenie

Jun 17, 2016 by Berkay Mollamustafaoğlu

With OpsGenie you have the option of executing actions directly through our OpsGenie app. We have described how this capability can be used to gather additional information and enable alert recipients to assess problems efficiently in the post “You woke me up, now what?”

Directly through slack you can (1) forward alert activity to Slack channels and (2) allow users to interact with alerts, acknowledge, comment, close, etc. Refer to our blog post titled “Bi- Directional Integration with Slack”

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Email Integration: Alerting and Incident Management Solutions

Apr 20, 2016 by Berkay Mollamustafaoğlu

In the coming weeks OpsGenie will help buyers looking for a reliable, scalable, and customizable alerting and incident management solution by assessing features, toolsets, and functionality in a comprehensive comparison between OpsGenie, Pagerduty, and VictorOps through a series of detailed blog posts. It is our goal to shed light on who does what, and the stark realities between the three popular technologies. OpsGenie will concentrate on areas within our platform that we believe are extremely important when looking for an alerting and incident management solution for the dev&ops and IT community in general. This week we will focus on Email Integration.

PART 1: Email Integration -- A comparative assessment of the direct contrasts between OpsGenie, Pagerduty, and VictorOps. OpsGenie’s email integration enables customers to integrate OpsGenie with any system that can send alerts via email. Email integration is the most commonly used integration method by our customers since it is easy to use and almost any system out there can send emails.

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With on-call alerts, sometimes it can wait..

Apr 5, 2016 by Berkay Mollamustafaoğlu

For most of us in ops, it is vital for us to get notified asap about problems that impact the services we provide. It’s often a race against time to restore the service or to prevent an outage. But not all alerts require an immediate response, some can wait. Enabling users to deal with alerts that don’t require an immediate response efficiently, is just as important in preventing alert fatigue, to ensure we can stay fresh.

At OpsGenie our mission is to empower our users to be able to handle critical as well as non critical/urgent incidents efficiently.

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Which superhero would be best at answering on-call alerts and real-time incidents?

Mar 25, 2016 by OpsGenie Team

The OpsGenie team recently had a thorough and heated discussion (KAPOW!!) on who would be better with on-call alerts and incident management, Superman or Batman? Who would come out as winner when pitted against each other in a war of on-call alerts and response time? So, we thought we would hash it out here on our blog in a completely fictional format. We’ll try to examine each area of alerting and incident management to see who we think we would want on our on-call team. 

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What’s great about the NEW OpsGenie Apple Watch App?

Mar 11, 2016 by Nadia Mehra

As if you needed another reason to love OpsGenie and all its capabilities- We released an OpsGenie app for the hi-tech, sleek Apple Watch; where now, you can get the most out of your weekends and look stylish doing it.


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Fighting alert fatigue - mute and bulk actions

Mar 3, 2016 by Berkay Mollamustafaoğlu

Continuing with the discussion on how OpsGenie can help alleviate alert fatigue we will be examining areas where on-call employees take specific bulk actions to reduce the excessive alerts that often hinder operations.

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