OpsGenie Presents New Community

Apr 13, 2017 by OpsGenie Team

OpsGenie is proud to introduce its new community platform which allows users to engage with a variety of monitoring, ticketing and collaboration tools to better understand how they can be utilized in the OpsGenie platform.

Falls Church, VA – April 13, 2017 – OpsGenie announced today, the official opening of its new Community-based platform. The Community provides a collaborative environment where visitors can explore the use of tools involved in the incident response process, try out OpsGenie integrations and collaborate with other OpsGenie users.

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New OpsGenie Slack App Interactive Menus

Apr 11, 2017 by Çağla Arıkan
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At OpsGenie, it is important for us to provide the best user experience and to keep our integrations up-to-date. We are an early adopter of the newest features released by the companies with which we integrate.

OpsGenie’s Slack App is one of the most popular integrations with our customers. The Slack integration allows users to forward alerts to Slack channels, and then lets them interact with those alerts -- using either slash commands or Slack buttons. For more information, you can refer to ChatOps with Slack and OpsGenie page.

Today OpsGenie announces its new integration with Slack’s Message Menus, an interactive menu feature. Now, a simple set of menus lets you easily perform Assign, Take Ownership, and Snooze actions on alerts in the OpsGenie Slack App.

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How New OpsGenie MSP Partnership Helps Your Customers

Apr 3, 2017 by Karine Margaryan

Nowadays, in the broad IT technology market, large numbers of Managed Service Providers (MSPs) supply services for a wide variety of functions, such as monitoring, network, backup, and many others. Each MSP faces various challenges and has multiple goals to reach. MSPs can easily reach their goal of improving incident management for their customers, however, with the new OpsGenie MSP solution.   

Monitoring tools often send so much information and so many warnings that turn out to be false positives and noise. Dealing with this noise  can distract people and delay them from resolving real problems. As a result, IT companies invest time and money trying different tools that just don’t do the job.

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OpsGenie Adds New MSP Solution

Mar 27, 2017 by OpsGenie Team

Falls Church, VA – March 27, 2017 OpsGenie announced today at the MSPWorld 2017 Conference in New Orleans, the release of its new Managed Service Provider (MSP) solution to allow MSPs to extend sophisticated incident response management services to their customers.

OpsGenie is an incident response management platform, and the new solution introduces a plan that offers OpsGenie to MSP customers as a free service.

The solution synchronizes alerts between MSPs and their customer accounts, enabling seamless collaboration without compromising data privacy or control over workflows. It keeps everyone updated on incidents: MSPs can forward alerts to their customers, and OpsGenie routes information about customer responses and actions back to the MSP.  The solution also lets MSP customers escalate alerts to their MSP -- either automatically or manually. Alert updates keep customers informed about progress made by their MSP.

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Atlassian Connect Week 2017 Amsterdam

Mar 14, 2017 by Serhat Can

Hi, I’m Serhat from OpsGenie. I recently had the chance to go to Atlassian’s Connect Week event. I will try to share my experience at this amazing event. 

I arrived in Amsterdam on Saturday afternoon and had the chance to visit lots of great places like the Van Gogh museum, the Rijksmuseum, the Heineken Experience…

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Threat Detection and Incident Response Orchestration Systems

Feb 23, 2017 by Karine Margaryan

Recently OpsGenie hosted a joint webinar with Signal Sciences, where Berkay Mollamustafaoglu, OpsGenie Co-Founder and CEO and Zane Lackey, Founder/CSO, Signal Sciences Corp, discussed how to secure your web applications using OpsGenie and Signal Sciences. 

Watch the webinar now!

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Notify Thousands With OpsGenie!

Feb 16, 2017 by Emel Dogrusoz

We at OpsGenie continuously work hard to add new capabilities to our product.  We are proud to announce the BETA release of a new resource that will help alleviate daily stress: Mass Notifications!

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Using Logs In Incident Response

Feb 8, 2017 by Karine Margaryan

A few months back we held a webinar in conjunction with Logentries where we demonstrated “2 Use Cases for Using Logs in Incident Management.” Watch it now here. In the webinar we examined traditional log management and IT alerting tools integrations along with the future of incident management with enriched alerts. Now if you’re already an OpsGenie or Logentries user or using monitoring and collaboration systems, like New Relic or Slack, this blog post might be of some interest to you. You will learn about improving your alert notification processes and incident response times.

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AWS CodeCommit to Manage OpsGenie Configuration

Jan 30, 2017 by Ibrahim Guntas

You spend time creating your OpsGenie configuration, so it’s now crucial to ensure that your account configuration is safe and reproducible just in case something goes wrong.

Git is a distributed version control system that records changes to a file or set of files over time. This allows tracking changes to each file and recalling a specific version later. It’s primarily used by developers as a source code management system; however, it can and should be utilized in Operations, too. Git is efficient for not just code, but also for all kinds of alternative files such as configuration files.

 

Earlier, OpsGenie introduced the new “OpsGenie Configuration Management Tool.” This tool uses OpsGenie Java SDK to export OpsGenie configurations as JSON files enabling customers to take advantage of Git to manage the configuration data. Got that? The tool also supports restoring configurations, which means that it not only tracks configuration changes, but also reverts to a previous configuration if needed.

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OpsGenie Triples Revenue in 2016, Adds Industry Leaders as Advisors

Jan 25, 2017 by OpsGenie Team

New Customers Yahoo, HubSpot, Overstock Sign On and Fuel Company’s Momentum; AppDynamics Chairman Jyoti Bansal Joins as an Advisor, and Google Executive Izzy Azeri Joins the Board.

Falls Church, VA – January 25, 2017 –OpsGenie, a leading alerting and on-call management platform for engineering and operations teams, today announced record growth for 2016 and new strategic advisors for the company.

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