- Timely delivery of notifications via methods like email and SMS are not guaranteed. Carriers offer SMS delivery as “best effort” and delivery times can vary. OpsGenie allows users to use multiple methods so that they are not dependent on a single method. Note that this does not mean users will get multiple notifications since once the user views the alert, OpsGenie stops sending notifications for that alert through other notification methods.
- Combination of these methods ensures the widest coverage, enabling OpsGenie to notify anyone who has a computer or a phone.
- Different notification methods have different strengths and weaknesses.
Amazon CloudWatch provides monitoring for Amazon Web Services (AWS) and the applications that make use of AWS. There are many alternatives to collecting resource utilization metrics from EC2 instances, however when AWS services like ELB, RDS, DynamoDB, SQS, etc. are used, CloudWatch metrics play a critical role in the monitoring of the applications running on AWS cloud. One of the key capabilities of CloudWatch service is the alarms. A CloudWatch alarm can watch a single metric over a specified time period and execute automated actions based on the value of the watched metric and given threshold. The automated action may be sending emails, or calling HTTP/S end points, etc.
As Software as a Service (SaaS) solutions continue to make inroads into the enterprise, integration among disparate SaaS solutions is becoming necessary as it has been the case with on-premise applications. Zapier, a SaaS offering itself is tackling this problem. Zapier provides a platform and an intuitive web based user interface to integrate various web applications. There are already almost 90 applications that can be integrated via Zapier, and we’ve already found number of use cases to integrate various tools such as Trello and HipChat.
IT Ops folks have been using electronic devices for notifications for decades. It started with pagers on our belts and pagers got more sophisticated in time.
Alpha numeric pagers followed numeric ones that could only display a phone number; and two way pagers with tiny keyboards followed them. Pagers still get used by some operations folks but largely have been replaced by mobile phones thanks to text messaging capabilities available on almost any mobile phone. IT operations processes largely use email as the main communications method to notify users when an action is required and rely on short text messages (SMS) when there is some urgency.
EMC Smarts (Ionix) Service Assurance Manager (SAM) “tools” enable operators to execute custom actions from Smarts console interactively, and “escalation policies” enable implementation of automated responses to problems detected by Smarts root-cause analysis engines. OpsGenie is a cloud based service that provides rich alert notifications and mobile response capabilities.
Leveraging Smarts tools and escalation policies, OpsGenie extends Smarts’ root cause analysis capabilities into mobile users. When Smarts detects a critical problem that requires attention, OpsGenie notifies the users through multiple notification channels (SMS, mobile push, voice, etc.), and enables the recipients to view the alert directly from their mobile devices. Here is how it works:
Starting with version 4.2, Splunk provides alerting not only by polling and running searches on a scheduled basis but also in real-time. In the previous blog post, I had discussed the benefits of integrating Splunk and OpsGenie. In this post, I'll go over the use case of sending Splunk alerts to iPhone via push notifications as an example. Here are the steps:
Splunk is fast establishing itself as one of the must have tools for IT operations. Organizations use Splunk to consolidate machine data into a single searchable repository. Splunk provides an easy to use interface that allows users to analyze and correlate the collected data. And with the latest release Splunk now has alerting capabilities where alerts can be generated for saved searches in real-time.
OpsGenie leverages Splunk alerting and extends Splunk's capabilities into mobile devices, making operational insights driven from Splunk available to uses even when user are mobile. When Splunk detects an incident that requires attention, OpsGenie notifies the users through multiple notification channels, and enables users to view the alert directly from their mobile devices. Here is how it works:
OpsGenie has a simple Web API to interact with OpsGenie from any programming language that can make web requests. Today, we've released lamp, a command line utility to do the same. Lamp uses OpsGenie Web API under the hood and provides capabilities to create & close alerts, attach files, etc. easily from shell scripts. Lamp is a Java application, hence works on any platform that has a JVM.