Continuing on with the series of blog posts that take a deeper look at how OpsGenie can be used to alleviate alert fatigue. One of the key capabilities of OpsGenie is to enable the users to control how they would like to be notified for different alerts at different times.
Just a quick announcement about the recently launched “news" site. OpsGenie gets improvements every week, and we wanted to have a medium to share these improvements, even the small ones.
Continuing on with the series of blog posts that take a deeper look at how OpsGenie can be used to alleviate alert fatigue. Mute, acknowledge all and close all actions were specifically designed for situations where excessive alerting can hinder operations.
Concept of alert fatigue is well known in industries such as healthcare, and awareness is increasing in IT operations as well. Fighting alert fatigue has been a key design objective for OpsGenie since the beginning. In the previous post, some of the key capabilities OpsGenie provides that can be used alleviate alert fatigue were summarized. In a series of posts, I will go discuss in more detail on how these features can be used to improve alert signal to noise ratio.
OpsGenie is a sponsor of Amazon’s re:Invent conference, and we’re excited to be part of it. Looking at the list of sponsors, and list of sessions this is going to be a very high quality event.
Alerting is largely a signal to noise ratio problem - catching critical problems while trying not to drown in the sea of data. Put it in another way, we don’t want to miss any critical problems and we don’t want too many alert notifications.
OpsGenie strives to improve the lives of the alert recipients. So, let’s take a look at how OpsGenie does its part to tackle this formidable challenge:
At the last DevOpsDC meetup, the speaker was Robert Treat (@robtreat2) COO of OmniTI, and the subject was “Less alarming alerts”. OmniTI is an interesting company as they both implement large scale solutions and operate Circonus, monitoring as a service solution, hence presentation was bound to be interesting and did not disappoint.
Erik Budin of ScienceLogic has a great blog post that describes the integration of ScienceLogic with (our competitor) PagerDuty. Kudos to both parties for coming up with a well thought out, bi-directional integration that goes well beyond the alerting integration supported by many of the monitoring solutions in the market! We believe that to be able to truly enable operations teams to work effectively, monitoring and alerting integration needs to be much richer than just forwarding alerts. Hence, it’s good to see this type of effort implemented and described in detail. Erik starts the blog post with a real-world scenario that has become possible with the integrated solution:
OpsGenie client apps were for long due for an update. The latest release (version 1.5) of OpsGenie apps (iPhone/iPad/Android/HTML5) include many usability improvements based on the feedback OpsGenie users have been providing. Here is a list of some of the more visible updates:
In universities around the world, the teachers spend most of their time in the classrom doing what amounts to a monologue. Sure, the students may ask questions, and there may be some interaction but most students don’t. And even when they do, time available for questions and discussion is often very limited.