EMC Smarts (Ionix) Service Assurance Manager (SAM) “tools” enable operators to execute custom actions from Smarts console interactively, and “escalation policies” enable implementation of automated responses to problems detected by Smarts root-cause analysis engines. OpsGenie is a cloud based service that provides rich alert notifications and mobile response capabilities.
Leveraging Smarts tools and escalation policies, OpsGenie extends Smarts’ root cause analysis capabilities into mobile users. When Smarts detects a critical problem that requires attention, OpsGenie notifies the users through multiple notification channels (SMS, mobile push, voice, etc.), and enables the recipients to view the alert directly from their mobile devices. Here is how it works: