Amp up your Incident Management Ops: Flock + OpsGenie

Apr 19, 2018 by Rahul Menon

Flock is a messaging tool that helps teams communicate, collaborate, and get things done in real-time. With integrations for popular business tools and services such as Google Drive, Calendar, Dropbox, Jira, and GitHub, Flock makes it easy for teams to work together - faster than ever.

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Creating Actionable Alerts Series #3: Initiating Communication and Collaboration

Apr 17, 2018 by Serhat Can


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On-Call Schedule Patterns for Growing Companies

Apr 12, 2018 by Emel Dogrusoz

This post is an excerpt from our White Paper: Scaling On-Call in a DevOps Organization which you can download to learn more about best on-call practices. 

Download the White Paper

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5 Phases of a Solid Security Incident Response Plan

Apr 10, 2018 by Serhat Can

steps to improve security

Today’s post is an excerpt from “5 Steps to Improve Security and Incident Response in AWS”, which was co-authored by OpsGenie and, a Palo Alto Company. You can download the complete white paper here.

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Ticket Closed! - OpsGenie & ConnectWise Integration (Video)

Apr 5, 2018 by Darren Henry

More and more ConnectWise users are embracing OpsGenie to help manage their IT incidents and respond to their service desk tickets as quickly as possible. In this short video, we walk through effectively responding to two different ConnectWise tickets; one of high priority, and one of low. You will notice OpsGenie escalates the tickets differently and keeps all systems up to date with changes. It even continuously communicates all actions in Slack. 

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How to Manage On-Call in a DevOps Organization

Apr 3, 2018 by Emel Dogrusoz
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Searching Alerts Within OpsGenie (Video)

Mar 29, 2018 by Kate Clavet

The OpsGenie Alerts Page shows all visible alerts and appears by default once you log in to your account. Searching for alerts is easy and can be done two ways, using a form-based search or a google-style search. Watch the below video to become more familiar with searching alerts, exporting the results, and saving searches for future use.

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Creating Actionable Alerts Series #2: Remedial Actions

Mar 27, 2018 by Serhat Can

As part of the series promoting our newest White Paper: Creating Actionable Alerts to Maximize Resolution Speed, we’d like to introduce another automated task that can be implemented during alert enrichment. Check out our previous post Creating Actionable Alerts Series #1: Gathering Investigative Information to learn more about our first alert enrichment automation practice. 

Download the White Paper now!

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Creating Actionable Alerts Series #1: Gathering Investigative Information

Mar 22, 2018 by Serhat Can

Creating Actionable Alerts is a continuous process that can enhance your workflows so that not only are the correct people notified at the right time, but they can take immediate action to reduce potential business-impact. This post is the first in a three-part series about alert enrichment. Without actionable alerts, your responders may be alerted to an issue, but cannot necessarily take immediate action, which has the potential to increase downtime and slow down the remediation process. Actionable alerts set your responders up for success from the start of an Incident, and empowers them to immediately start repairing damaged services. There are many ways to create Actionable Alerts, so as an introduction to our newest White Paper, Creating Actionable Alerts to Maximize Resolution Speed, we want to share our first method.


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3 Ways that Continuous Delivery and Incident Response Enable Fast Feedback

Mar 20, 2018 by Serhat Can

One of the most impressive books on DevOps, “The DevOps Handbook”, emphasis three fundamental principles underpinning DevOps: systems thinking, amplify feedback loops, and continual experimentation & learning.

Amplifying feedback loops is described as creating the right to left feedback loops, which helps corrections to be made continually, by Gene Kim in his blog post. But, let’s start with why we should do this in the first place.

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