Bringing All Disparate Tools into a Single OpsGenie Dashboard

OpsGenie dashboard and mobile dashboard

Modern applications require monitoring at different levels, consisting of various tools such as Network Monitoring, Logging, Analytics, APM, Metrics collecting, among others. Some of these tools produce alerts that are standalone, but some may produce related alerts during an issue or incident. OpsGenie’s Alert page is a dashboard where all these alerts are collected and displayed, ready for responders to take action from one singular place.

The alerts are listed by time of occurrence, and in a one-glance view, you can see the alert name, number, tags, the team assigned, priority level, deduplication count, owner, state (open, closed), type (as it related to an incident– Responder, Owner, Associated), and actions available to be executed on the alert. This is a ton of information powered by a simple and clean UI to make the information not only available, but easily digested with a quick look to allow responders to take instant action. The dashboard is a central place to view all alerts from disparate tools, create alerts, take actions on alerts, and see how alerts may be related to each other/a bigger incident.

With a single click on an alert, the details of that alert appear with the description and priority which may be edited from the details, the notes and attachments on the alert, as well as a tab for the Activity Log of the alert and another tab for Recipient States.

Why is this important? This dashboard helps avoid context switching, which can save precious time during a critical incident, provides a central, single source of control to operate on your alerts throughout the entire alert life cycle, which can make a huge difference during high stress situations.

Modern Incident Management for IT Operations White paper

Team Communication

OpsGenie does more than just bring these alerts from disparate tools together. OpsGenie connects teams to these alerts via the dashboard and routing rules or notification policies so they can respond instantly and effectively. Teams can see which alerts are assigned to them, and even the basic information included on the dashboard can provide enough insight into the issue to empower teams to take action immediately. Avoid context switching during an issue by having one singular view of all your Team’s alerts, from all your tools, to take action from the same place.

Alert Correlation

OpsGenie also allows relevant alerts to be correlated to an incident, or to create a new incident from them if warranted. If you have several tools reporting alerts for issues all related to one another, it makes sense to group them to have a more comprehensive understanding of the entire incident. Simply check each related alert and click the option “Create incident from __ alerts” or “Associate __ alerts with incident” that then appears on the sidebar.

associate alerts option 

Easy Filtering

When a tag of an alert on the alerts page is clicked, it applies a filter to list the alerts that have that tag. This easy filtering is also performed by clicking on the recipients of an alert, the owner of an alert, or the teams of an alert.

Searching Alerts

The Alerts page offers searching capabilities which you can then save for easy access to alerts matching the search criteria. For example you can save a search for all alerts with the tag “Production” or “Prod” and that search will appear on the sidebar for one-click access to all those alerts. See this video for a more in-depth look at searching alerts in OpsGenie’s Alert page.

Taking Action

The Alerts page sets your team up for success by providing one-click actions as buttons on each alert. These include the preset actions OpsGenie provides for every alert, and any custom actions that have been built and prescribed to the alert via the integration. Learn more about custom actions in this blog post.

Alert actions gif

Additionally, you can take bulk actions on alerts from this dashboard such as “Ack All” and “Close All”, giving you both broad and granular control over alerts. As a middle ground, you can check off particular alerts on the dashboard and perform actions on them that way, too.

Mobile Dashboard

The Mobile dashboard functions in the same way, with broader functionality more suited for on-call responders who are accessing alerts on-the-go. For this reason, you still see the counts for alerts that are open and unacked, as those are the ones which require most immediate attention and can carry out bulk actions “Ack All” and “Close All”.

mobile dashboard

Other Dashboards

OpsGenie’s robust Reporting & Analytics feature dashboards for each report where users can dive into different aspects of an alert, on-call trends, incoming call reporting, and more. For example, our Notification Report contains two dashboards for both Notification Analytics and Notification Analytics per User. Access these dashboards to see Notifications sent, how many were successfully delivered, by which method, etc. Having one view with the ability to drill into the data in front of you means a comprehensive understanding of any given Report without having to inspect the alert, on call schedule, or user individually for an understanding of performance, or switch between reporting tools.

Summary

Dashboards are important for the way they bring together disparate tools into one singular, central view. OpsGenie’s alert dashboard, accessible by web application or mobile, both contain a single look with actions easily executed by a single press of a button. It is imperative to have an alert dashboard with the granularity that OpsGenie provides. Reporting dashboards offer the same central view for analyzing trends and improving processes. When time is crucial and business may potentially be impacted, rummaging through your different tools to collect all the relevant alerts means more downtime, business lost, and a damaged reputation for your always-on service. Let OpsGenie bring your tools together and empower you and your team to take action, all from one place.

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