Chat applications are integral parts of an incident management system. As their popularity increases, aim to understand their capabilities and make the most out of them.
OpsGenie recently published a tech brief called “Six Must-Haves When Using Slack® for Incident Management” which presents essential features of an incident management system’s chat application to help you respond to incidents faster. In this blog post, the goal is to focus on one of those six features, Control Access.
You have accounts in your chat application (Slack, HipChat / Stride, MS Teams, etc.) and OpsGenie. These integrations are ideally bi-directional, meaning you receive notifications and take actions from within the chat application. OpsGenie identifies which user is executing the actions because of the reasons explained in this next section.