Serhat Can

Serhat Can
Technical Evangelist at OpsGenie
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Recent Posts

Creating Actionable Alerts Series #3: Initiating Communication and Collaboration

Apr 17, 2018 by Serhat Can


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5 Phases of a Solid Security Incident Response Plan

Apr 10, 2018 by Serhat Can

steps to improve security

Today’s post is an excerpt from “5 Steps to Improve Security and Incident Response in AWS”, which was co-authored by OpsGenie and, a Palo Alto Company. You can download the complete white paper here.

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Creating Actionable Alerts Series #2: Remedial Actions

Mar 27, 2018 by Serhat Can

As part of the series promoting our newest White Paper: Creating Actionable Alerts to Maximize Resolution Speed, we’d like to introduce another automated task that can be implemented during alert enrichment. Check out our previous post Creating Actionable Alerts Series #1: Gathering Investigative Information to learn more about our first alert enrichment automation practice. 

Download the White Paper now!

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Creating Actionable Alerts Series #1: Gathering Investigative Information

Mar 22, 2018 by Serhat Can

Creating Actionable Alerts is a continuous process that can enhance your workflows so that not only are the correct people notified at the right time, but they can take immediate action to reduce potential business-impact. This post is the first in a three-part series about alert enrichment. Without actionable alerts, your responders may be alerted to an issue, but cannot necessarily take immediate action, which has the potential to increase downtime and slow down the remediation process. Actionable alerts set your responders up for success from the start of an Incident, and empowers them to immediately start repairing damaged services. There are many ways to create Actionable Alerts, so as an introduction to our newest White Paper, Creating Actionable Alerts to Maximize Resolution Speed, we want to share our first method.


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3 Ways that Continuous Delivery and Incident Response Enable Fast Feedback

Mar 20, 2018 by Serhat Can

One of the most impressive books on DevOps, “The DevOps Handbook”, emphasis three fundamental principles underpinning DevOps: systems thinking, amplify feedback loops, and continual experimentation & learning.

Amplifying feedback loops is described as creating the right to left feedback loops, which helps corrections to be made continually, by Gene Kim in his blog post. But, let’s start with why we should do this in the first place.

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6 Must-Haves When Using Chat for Incident Management

Feb 26, 2018 by Serhat Can

Over the last few years, teams have realized the benefits of sharing and distributing knowledge in chat applications such as Slack. Today, teams are extending the use of these applications beyond collaboration by embracing ChatOps. ChatOps empowers teams by bringing complex day-to-day operational work into shared chat channels. If done correctly, it drastically reduces context switching and increases the speed at which teams can tackle tough challenges.

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How to create informative alerts from links using Slack unfurling

Feb 12, 2018 by Serhat Can

We love Slack like you do because it is where we get things done at work. Slack applications are the gateway for our favorite tools like Intercom, Jira, Google Drive and many more. There are also ChatOps tools like OpsGenie’s Slack application focusing on improving collaboration and automation by bringing day to day to operational challenges into shared chat channels.

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Keep the release pipeline up and running with OpsGenie and XebiaLabs XL Release

Feb 7, 2018 by Serhat Can

DevOps is not just about developers and operations people working together or creating a culture of collaboration. It is about tightening the feedback flow. It is about working for the common good of your systems and applications. It is about learning from mistakes. These are all enabled by people and the tools that people use. Continuous delivery is a key enabler for DevOps because it helps you deploy and release your code with confidence.

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Manage your StatusCake alerts like a pro with OpsGenie

Jan 17, 2018 by Serhat Can

StatusCake is a website uptime and performance monitoring solution. You can gain invaluable insights into your website's performance and get alerted when things aren’t right. StatusCake is capable of sending email or SMS notifications. These are great.

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Why every team in your organization should embrace On-Call

Dec 19, 2017 by Serhat Can

Speed of execution is the greatest strength of the agile companies. When we look at the Agile and DevOps mindset, we can see that the sole purpose of all these movements is to make things faster without sacrificing quality.

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