OpsGenie Team

Recent Posts

Week of 7.9: What’s New in Product

Jul 12, 2018 by OpsGenie Team
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Week of 6.18: What’s New in Product

Jun 21, 2018 by OpsGenie Team
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What’s New in Product – Week of 5.28

May 31, 2018 by OpsGenie Team
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Introducing OpsGenie’s Newest Integrations: Magentrix, Cherwell, and Raygun.io

May 10, 2018 by OpsGenie Team

At OpsGenie, we integrate with the tools your team already uses in order to provide the best alert management and incident response platform possible. Our integrations team is always hard at work to provide these integrations for not only new tools, but tools requested by customers specifically. If an integration does not exist for a monitoring, ticketing, chatops, reporting, or any other kind of tool your team uses, our integrations team can evaluate to see if one can be made. Contact us for more information or requests!

Contact us now

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Assure Connectivity with our Newly Redesigned Heartbeats

May 7, 2018 by OpsGenie Team

 

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OpsGenie News - May 2018

May 1, 2018 by OpsGenie Team

Update on the Incident Related Alert Types

  • The incident related alert types are now shown on the alerts as extra properties. The types are:
    • Responder:The responder alert for responder teams except the owner team.
    • Owner: The responder alert for owner team of the service.
    • Associated: The associated alerts that are rolled up under an incident.
  • These extra properties can be used within the filters. The Alerts Page also shows the type of the alert on the UI (Responder/Owner).

Raygun Integration

  • Raygun is an error, crash, and performance tracking service.
  • With OpsGenie’s Raygun integration, you can forward your Raygun notifications to OpsGenie. An alert would be created in OpsGenie when an error is captured in Raygun.
  • For more information, please refer to our Raygun integration guide.

Dynatrace (v2) Integration

  • Dynatrace is a SaaS application monitoring and analytics tool for cloud natives.
  • OpsGenie now has an enhanced integration with Dynatrace. With this integration, you can create an alert in OpsGenie when an alert is created on Dynatrace, and close the alert in OpsGenie automatically when the alert is resolved on Dynatrace.
  • You can use all the available placeholders of the Dynatrace alert to configure the alert details in OpsGenie.
  • For more information, please refer to our Dynatrace integration guide.

 

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OpsGenie News - April 2018

Apr 1, 2018 by OpsGenie Team

Magentrix Integration

  • Magentrix is a PRM and collaboration tool for business.
  • You can easily integrate Magentrix with your OpsGenie account and create alerts in OpsGenie automatically when a new case is created in Magentrix.
  • You can also create a new case in Magentrix from the alerts created in OpsGenie.
  • For more information, please refer to our Magentrix integration guide.

Updated Notification Flow for Associated Alerts

  • The notifications flow for the Associated Alerts is now updated.
  • The notification flow is suppressed for the alerts that are associated to an incident. Only the Responder Alerts of an incident will send notifications to the related Responder Teams/Users.

User Export Functionality for Lamp

  • Lamp now supports exporting users.
  • You can use exportUsers command to export the list of users as a CSV file. For more information, please refer here.

Enhanced Cherwell Integration

  • Cherwell® Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility required for rapid configuration and customization.
  • OpsGenie's Cherwell Integration is now enhanced and the powerful bi-directional Cherwell integration can specify which Cherwell actions to execute for actions taken in OpsGenie thanks to the action mapping feature within the Marid package for Cherwell. Moreover, you can run the default script provided by OpsGenie or you can use your custom script in order to execute actions in Cherwell.
  • For more information, please refer to our Cherwell integration guide.

Updated Incident Priority Flow

  • The priority update flow for the incidents is updated and an option for using the Associated Alerts’ priority to update the Incident’s priority is added .
  • If this option is enabled within an incident rule/template or during manual incident creation, the priority of the incident will be updated if an alert with a higher priority is associated under the incident. If the option is not enabled, the priority will stay as defined initially and can only be updated manually from the Incident details.

 

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OpsGenie News - March 2018

Mar 1, 2018 by OpsGenie Team

API v1 Will No Longer Be Available as of June 30, 2018

  • API v1  was deprecated on May 2017 when Rest API was released. As of June 30, 2018, API v1 is going to be inaccessible for all customers (Currently, only the customers that were signed up before October 2017 have access to API v1).
  • You can refer here for the guideline to migrate to Alert Rest API.
  • You can refer here for the guideline to migrate to Heartbeat API.
  • If you're using Script Proxy for Maridupdating your Marid to the latest version will automatically route your API requests to the new Rest API.
  • If you're using Lamp to access the Alert API, updating your Lamp to the latest version will automatically route your requests to the new Rest API.
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OpsGenie News - February 2018

Feb 1, 2018 by OpsGenie Team

New Alert Actions: Update Message & Update Description

  • Update message & Update description alert actions are now available on the Web Application and Alert API. Support for Mobile Application is coming soon.
  • For further information, please refer to Alerts and Alert Fields, Alert Actions and Alert API sections of the documentation.

BMC Remedyforce Integration

  • BMC Remedyforce built on Salesforce App Cloud enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment.
  • You can easily integrate BMC Remedyforce with your OpsGenie account and get notifications from OpsGenie when an incident is triggered by BMC Remedyforce.
  • For more information, please refer to our BMC Remedyforce integration guide.

Enhanced BMC Remedy Integration

  • BMC Remedy is a digital service management platform built for boosting workforce productivity.
  • OpsGenie can now create BMC Remedy incidents for OpsGenie alerts! You can specify the actions to be executed in BMC Remedy when an action is executed in OpsGenie for the alerts that have a source other than BMC Remedy. Moreover, you can run the default script provided by OpsGenie or you can use your custom script in order to execute actions in BMC Remedy.
  • For using these features, you should update your integration in OpsGenie by enabling “Create BMC Remedy Incidents/Problems for OpsGenie Alerts” option, and update your Marid configuration.

Update to the New Alert & Notification Policies Flow

  • With the introduction of the New Alert & Notification Policies, Team Policies were only applied to the alerts created by that team's integrations, or by an incident routed to that team.
  • We have now added support for the global integrations to work with Team Policies under certain situations. A team’s policies are now applied to alerts that satisfy either one of the following conditions: 
    • Alert is created with the same team’s integration.
    • Alert is created with a global integration, but is routed to this team only.
    • Responder Alert is created via an incident and this team is the owner or responder of the incident.

Bi-directional Rollbar Integration

Enhancements to Alert Priority Update Feature

  • We are pleased to announce that, in case of an Update Alert Priority Action, notification flow of the alert is now restarted if the new priority is higher than the old priority.
  • In case an alert is deduplicated with a new alert of higher priority, the deduplicated alert’s priority is increased and its notification flow is restarted. 

Enhanced SolarWinds Web Help Desk Integration

  • SolarWinds Web Help Desk is a web-based help desk software used for tracking support requests for enterprises and educational institutions.
  • Our SolarWinds Web Help Desk integration now supports sending acknowledge and close actions back to SolarWinds Web Help Desk. You can update your SolarWinds Web Help Desk ticket status to Assigned/Closed when the related alert in OpsGenie is acknowledged/closed.
  •  For more information, please refer to our SolarWinds Web Help Desk integration 

Enhancements to Alert Analytics Report

  • Our Alert Analytics Report now includes additional details about the alerts. Acknowledge Time and Close Time fields are added to the drill data for the alerts.
  • You can also filter your reports according to the acknowledge and close times of the alerts.
  • For more information about Reports and Analytics, please refer to our documentation.
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OpsGenie News - January 2018

Jan 1, 2018 by OpsGenie Team

New REST APIs for Custom User Roles and Team Roles

  • OpsGenie released two new RESTful API implementations: Custom User Roles API and Team Roles API.
  • Implementations are designed according to RESTful API principles.
  • For more information, please refer to related documentations: Custom User Role API, Team Role API

Upcoming Updates to the Visibility Constraints of Escalations and Schedules

  • Effective from January 17, 2018 2PM UTC, the visibility constraints of the schedules and escalations will be updated for the sake of performance improvements. Alert notifications flow will not be affected in any manner. The update will affect the following configuration scenarios:
    • Scenario 1: ... -> Escalation 1 -> Schedule 1 -> Escalation 2 -> ...
    • Scenario 2: ... -> Schedule 1 -> Escalation 1 -> Schedule 2 -> ...
  • Scenario 1: 
    • If Escalation 1 or Schedule 1 is assigned to a team that the user is member of, there will be no behavioural update. 
    • If a user is referenced by Escalation 2 but is not referenced by Escalation 1, Escalation 1 will not be displayed to the user on My Profile > Profile -> Escalations section.
  • Scenario 2:
    • If Schedule 1 or Escalation 1 is assigned to a team that the user is member of, there will be no behavioural update.
    • If a user is referenced by Schedule 2 but is not referenced by Schedule 1, Schedule 1 will not be displayed to the user on My Profile > Profile -> Schedules and Who Is On Call > My Schedules sections.

Introducing OpsGenie's Incident Command Center

  • We are proud to introduce our Incident Command Center (ICC)!
  • ICC is a platform that enables Incident Commanders to command, control and coordinate incident response, and Responders from multiple teams to effectively collaborate by providing integrated communications and incident management tools.
  • Using ICC, you can leverage OpsGenie’s native video conference tool (OpsGenie Hosted Bridge) and enhance incident response orchestration and collaboration with your teammates and/or other teams.
  • To learn more, please visit ICC documentation

XebiaLabs XL Release Integration

  • XebiaLabs XL Release is an end-to-end pipeline orchestration tool for Continuous Delivery and DevOps teams. It is designed to integrate with your change and release management tools and handles automated tasks, manual tasks, complex dependencies, and release trains.

  • You can easily integrate XL Release with your OpsGenie account and get notifications from OpsGenie when an alert is created by XL Release.

  • For more information, please refer to our XL Release integration guide

Enhanced Chat Integrations with Team Specified Alert Listing

  • Our Slack, Microsoft Teams, HipChat and Mattermost integrations now have the capability to list the given team's alerts according to your query.
  • Users can filter their alerts per team using the newly introduced functionality.
  • For more information, please refer to each integration's guide.

Humio Integration

  • Humio is a log management application for querying, aggregating, and visualizing your application data instantly, on-premise or in the cloud.
  • You can easily integrate Humio with your OpsGenie account and get notifications from OpsGenie when an alert is created by Humio. 
  • For more information, please refer to our Humio integration guide

New Alert & Notification Policies

  • Policies are revised and redesigned in terms of functionality and UX. 
  • Modify Policies are replaced with Alert Policies by merging the Teams and Recipientsfields into a single Responders field that can include both teams and users. Alert Policiescan be configured and assigned to specific teams. Team admins or team members with the related right can also create and configure Alert Policies for their own teams.
  • Suppress, Delay, Alert Count, Auto Restart and Auto Close Policies are replaced with Notification Policies so that the same functionalities can be achieved via a single configuration type. 
  • Notification Policies are now team-segmented configurations. Team admins or team members with the related right can create and configure Notification Policies for their own teams.
  • Customers that were signed up before January 29, 2018 1PM UTC are able to configure and work with the old policies, but meanwhile  they can create and configure New Alert & Notification Policies. Account owners and admins can explicitly switch their accounts to use new policies while creating alerts.
  • Maintenances can now be configured and assigned to specific teams. Team admins or team members with the related right can also create and configure maintenance for their own teams. A team maintenance can only enable/disable team policies and team integrations. 

 

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OpsGenie News - December 2017

Dec 1, 2017 by OpsGenie Team

Custom Team Roles and Redesign of Teams Dashboard

  • New customizable team roles which will give you more granular control over what each of your team members has access to, which ensures that only those authorized to make changes to configurations, like routing rules, escalations, and on-call schedules within your account, can do so.
  • New look & feel of the Teams Dashboard to simplify access and improve navigation. What was once a single page has now been separated into a tabbed browsing view allowing direct access to the related configurations.
  • For more information, please refer to our documentation.

BMC FootPrints v12 Integration

  • BMC FootPrints is an incident and problem management solution.
  • You can easily integrate BMC FootPrints v12 with your OpsGenie account and get notifications from OpsGenie when an incident or problem is triggered by BMC FootPrints.
  • For more information, please refer to our BMC FootPrints v12 integration guide.

New REST API for Service Domain

  • OpsGenie released new REST API for Service domain.
  • You can now execute CRUD operations for your Services, that is creating, reading, updating and deleting your services and its content.
  • Implementations are designed according to RESTful API standards. You can refer here for general and domain specific documentations.

Outgoing Integration Trigger Updates

  • OpsGenie now sends outgoing integration callbacks when an alert is routed to a new team via escalations or schedules.
  • Previously, outgoing integrations were triggered for new teams if and only if they were added via Add Team action.
  • You can refer Outgoing Integration Triggers for further details.

BMC FootPrints v11 Integration

  • BMC FootPrints is an incident and problem management solution.
  • You can easily integrate BMC FootPrints v11 with your OpsGenie account and get notifications from OpsGenie when an incident or problem is triggered by BMC FootPrints.
  • For more information, please refer to our BMC FootPrints v11 integration guide.

Enhanced Webhook Integration

  • OpsGenie now allows you to send alert description and extra properties in the Webhook payload.
  • You can easily enable/disable sending the description and extra properties of alert messages from the Webhook Integration page.
  • You can find more information about the new feature here.

Enhanced Chat Integrations with List Teams Functionality

  • Our Slack, Microsoft Teams, HipChat and Mattermost integrations now have the capability to list teams according to your query.
  • Users could filter their teams using the newly introduced comparison operators begins with and contains to obtain refined results.
  • For more information, please refer to each integration's guide.

 

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OpsGenie News - November 2017

Nov 1, 2017 by OpsGenie Team

Heartbeats via Email

  • Heartbeats can now be pinged by sending built-in emails to OpsGenie.
  • While creating Heartbeats on OpsGenie, you will see the built-in email address configured according to your account and heartbeat name. Note that heartbeat name should be correctly formatted according to RFC 822 standards to use this feature.

Azure Service Health Integration

  • Azure Service Health provides personalized guidance and support when issues in Azure services affect you, and helps you prepare for upcoming planned maintenance.
  • You can easily integrate Azure Service Health with your OpsGenie account and get notifications from OpsGenie when an alert is created from Azure Service Health.
  • For more information, please refer to our Azure Service Health integration guide.

Enhanced ConnectWise Manage Integration

  • ConnectWise Manage is a platform that helps you manage your business, sell more effectively, automate service delivery, and control technology effectively.
  • Using OpsGenie's enhanced bi-directional ConnectWise Manage integration, an alert can be created in OpsGenie automatically when a ticket is created in ConnectWise Manage, or vice-versa.
  • Actions can be mapped between the systems so when they are taken in either system, OpsGenie will synchronize both systems to reflect the changes.
  • For more information, please refer to our ConnectWise Manage integration guide.

Apica Integration

  • Apica Synthetic Monitoring proactively monitors your websites, applications, and APIs around the clock and identifies availability and performance issues before they affect your customers.
  • You can easily integrate Apica Synthetic Monitoring with your OpsGenie account and get notifications from OpsGenie when an alert is created by Apica Synthetic Monitoring.
  • For more information, please refer to our Apica Synthetic Monitoring integration guide.

New Reporting and Analytics

  • We are pleased to announce the release of our new Reporting and Analytics capabilities!
  • Powered by Looker’s data visualization and exploration features, our new platform unlocks your Operations data and enables self-service analytics through unique features.
  • Watch this video to learn how to leverage your data to drive Operations decisions now!

 

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OpsGenie News - October 2017

Oct 1, 2017 by OpsGenie Team

Enhanced Freshdesk Integration

  • Our integration with Freshdesk now supports action mappings!
  • You can now change your Freshdesk ticket status to Close, Resolve or Pending and add Notes to it using OpsGenie alert management system.
  • For more information please visit Freshdesk integration documentation.

SaltStack Integration

  • SaltStack is an intelligent orchestration and configuration management software that delivers scalable, event-driven automation for the software-defined data center.
  • You can easily integrate SaltStack with your OpsGenie account and get notifications from SaltStack by using Salt States and Salt’s Event Reactor.
  • For more information, please refer to our SaltStack integration guide.

LibreNMS Integration

  • LibreNMS is an autodiscovering PHP/MySQL/SNMP based network monitoring which includes support for a wide range of network hardware and operating systems including Cisco, Linux, Juniper, Foundry, and many more.
  • You can easily integrate your LibreNMS server with your OpsGenie account and get notifications from OpsGenie when an alert is triggered in LibreNMS.
  • You can also configure our LibreNMS integration package which includes Marid that enables a bi-directional integration with LibreNMS. This way, you can map OpsGenie actions to LibreNMS’s acknowledge/unmute actions.
  • You can find more information about the integration here.

Enhanced Slack App Integration with Dialogs

  • Slack recently introduced dialogs as new interactive modals that can capture multiple pieces of information.
  • We enhanced our Slack App integration to support dialogs to let you easily add notes to your alerts. 
  • For more information, please refer to our updated Slack App integration guide.

Bidirectional PRTG Integration

  • PRTG integration is now bidirectional!
  • We also introduced action mapping feature to our PRTG integration! With this feature, you have the ability to specify which PRTG actions should be executed automatically for various OpsGenie actions.
  • Refer to PRTG integration documentation for more details.

Slack App Integration Enhancements

  • We now support Incident and Mass Notification specific messages and actions in our Slack App integration! 
  • With this enhancement, when an incident occurs, you can see it in your Slack channels indicated as “New Incident” and you can take incident specific actions from Slack channels using buttons.


  • Same is true for Mass Notifications! They are now indicated as “New Mass Notification” in your Slack channels and you can close these notifications directly in Slack.
  • For more information, please refer to the documentation of Slack App Integration. 

 

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OpsGenie News - September 2017

Sep 1, 2017 by OpsGenie Team

Trace Integration

  • Trace by RisingStack is a debugger and monitoring solution for your Node.js apps and microservices.
  • You can integrate Trace with OpsGenie and get notifications from OpsGenie when an alert is created on Trace.

  • For more information about Trace integration, please visit our Trace integration guide.


Amazon CloudWatch Events Integration

  • AWS CloudWatch Events helps you to respond to state changes in your AWS resources.
  • You can easily integrate AWS CloudWatch Events with your OpsGenie account and get notifications from OpsGenie when an alert is created from AWS CloudWatch Events.


  • For more information please visit AWS CloudWatch Events Integration Document.

Freshservice Integration

  • Freshservice is a plug and play ITIL service desk on the cloud.
  • We introduced action mapping feature to our Freshservice integration! With this feature, you have the ability to specify which Freshservice actions to execute for various OpsGenie actions.
  • For more information, please refer to our Freshservice integration guide.

GitHub Integration

  • GitHub is a web-based Git or version control repository and Internet hosting service.
  • You can easily integrate GitHub with your OpsGenie account and get notifications from GitHub for push, issue open/close and pull request open/close events.
  • You can find more information about the integration here.

Team Heartbeats

  • Heartbeats and Heartbeat Integrations can now be assigned to specific teams.
  • Team admins can create and configure heartbeats and heartbeat integrations for their own teams. Authorization constraints of the heartbeats are the same as escalations, schedules and integrations.
  • When a team heartbeat is expired or pinged, the heartbeat integration that is owned by the same team executes its related alert action.
  • You can refer to Heartbeat Monitoring for further details.

Configurable Alert Messages on Slack

  • OpsGenie announces the support for configurable alert messages on Slack!
  • Now, you can see the alert description, routed teams and the source integration information on the new alert messages on Slack.
  • You can easily enable/disable showing the description, routed teams or tags of alert messages from the Slack Integration page.
  • You can find more information about the new feature here.

Bidirectional SolarWinds MSP N-central Integration

  • SolarWinds MSP N-central integration is now bidirectional!
  • With this enhancement, updates to OpsGenie alerts can now update the SolarWinds MSP N-central notifications as well.
  • Refer to SolarWinds MSP N-central integration documentation for more details.

 

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OpsGenie News - August 2017

Aug 1, 2017 by OpsGenie Team

RingCentral Integration

  • RingCentral is a provider of cloud-based phone systems for businesses.
  • You can integrate RingCentral with OpsGenie and get notifications from OpsGenie when there is a missed call, voicemail, fax or text message.
  • For more information about RingCentral integration, please visit RingCentral integration guide.

OP5 Integration

  • OP5 Monitor is a software product for server, Network monitoring and management based on the Open Source project Nagios.
  • You can integrate OP5 with OpsGenie and get notifications from OpsGenie when an alert is created on OP5 and send alert updates from OpsGenie to OP5.

  • For more information about OP5 integration, please visit OP5 integration guide.

RingCentral Glip Integration

  • RingCentral Glip gives you team messaging with file sharing, task management, and screen sharing in one collaboration tool.
  • You can integrate RingCentral Glip with OpsGenie and send messages to RingCentral Glip from OpsGenie when an alert is created, closed, acknowledged, assigned or any other alert action is executed in OpsGenie.

  • For more information about RingCentral Glip integration, please visit RingCentral Glip integration guide.

Kayako Bidirectional Integration

  • Kayako is an effortless customer service software that helps teams be more productive and build customer loyalty.
  • We introduced action mapping feature to our Kayako integration! With this feature, you have the ability to specify which Kayako actions to execute for OpsGenie actions.
  • For more information, please refer to our updated Kayako integration guide.

Microsoft Teams Integration

  • Microsoft Teams is a group chat software that is naturally integrated with the familiar Microsoft Office applications.
  • You can integrate Microsoft Teams with OpsGenie and get notified through Microsoft Teams when an alert action is executed in OpsGenie.
  • You can also execute actions on OpsGenie alerts within Microsoft Teams via our Microsoft Teams bot “Genie”.
  • For more information about our Microsoft Teams integration, please visit our integration document.

New Incident Response Orchestration Platform!

  • We are pleased to announce that we just launched our new service management and incident response orchestration capabilities!
  • The new solution gives you a comprehensive, centralized view of your organization’s service infrastructure and streamlines your incident response orchestration.
  • With this new system, you can organize, correlate, and resolve incidents faster while communicating them with different types of stakeholders and incident responders through different ways rapidly and easily.
  • For more information, please visit our Incident Response Orchestration page!

Jenkins Integration

  • Jenkins helps to automate the non-human part of software development process, with continuous integration and facilitating technical aspects of continuous delivery.
  • You can integrate Jenkins with OpsGenie and get notifications from OpsGenie when a build message is created on Jenkins.
  • For further information, please visit our Jenkins Integration documentation.

Loom Integration

  • Loom is an AI-powered log analysis solution that gives a heads up when there may be a problem within a digital system.
  • You can integrate Loom with OpsGenie and get notifications from OpsGenie when an alert is created on Loom.

  • For more information about Loom integration, please visit Loom integration guide.


BMC Remedy Integration

  • BMC Remedy is a digital service management platform built for boosting workforce productivity.
  • OpsGenie now provides a powerful two-way integration with BMC Remedy! You now have the ability to specify which BMC Remedy actions to execute for OpsGenie actions thanks to action mapping feature within Marid package for BMC Remedy. Moreover, you can run the default script provided by OpsGenie or you can use your custom script in order to execute actions in BMC Remedy.
  • For more information, please refer to our BMC Remedy integration guide.

VMware vCenter Server Appliance Integration

Opsview Integration

  • Opsview is a Nagios-based, enterprise-grade IT monitoring tool. Opsview offers historical reporting, business service monitoring and dashboards.
  • OpsGenie now has a powerful integration with Opsview.
  • With this integration, you can get notifications from OpsGenie when an alert is created in Opsview.
  • For further information, please visit our Opsview Integration guide.

 

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OpsGenie News - July 2017

Jul 1, 2017 by OpsGenie Team

SolarWinds MSP N-central Integration

  • SolarWinds MSP N-central is a powerful RRM platform which can be customized to fit user’s needs. SolarWinds® MSP N-central gives you the tools you need to handle these complex environments, including drag-and-drop automation, device settings and profiles, patch management, and more.
  • You can integrate SolarWinds® MSP N-central with OpsGenie and get notifications from OpsGenie when an issue is created on SolarWinds® MSP N-central.
  • For further information, you can visit our SolarWinds® MSP N-central integration guide.

Autotask AEM Integration

  • Autotask Endpoint Management (AEM) is a SaaS IT management tool that provides you with complete visibility and control of all of the endpoints that you support, from servers, to desktops, laptops, tablets, smartphones and other networked devices.
  • You can integrate Autotask AEM with OpsGenie and get notifications from OpsGenie when an alert is created on Autotask AEM.

  • For more information about AEM integration, please visit our integration guide.


Uptrends Integration

  • Uptrends is a powerful Website & Web Application monitoring tool which captures the data that your team needs to maximize your website, server, and web service uptime and performance.
  • You can integrate Uptrends with OpsGenie and get notifications from OpsGenie when an alert is created on Uptrends.
  • For further information, you can visit our Uptrends Integration Guide.

 

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OpsGenie News - June 2017

Jun 1, 2017 by OpsGenie Team

Enhanced Zendesk Integration

  • Our integration with Zendesk now supports action mappings! You can now select what should be done automatically in Zendesk when an OpsGenie action is executed.
  • For more information please visit Zendesk integration document.

Enhanced ServiceNow Integration

  • Our ServiceNow integration now supports synchronizing your users and groups in ServiceNow with OpsGenie!
  • We create a user in OpsGenie for each user in ServiceNow and we create a team in OpsGenie for each group in ServiceNow.
  • For more information please check out User & Group Synchronization (Optional) section of the documentation.

Dynatrace AppMon Integration

  • Dynatrace AppMon provides deep application monitoring and performance lifecycle management.
  • You can integrate Dynatrace AppMon with OpsGenie and get notifications from OpsGenie when an alert is created on Dynatrace AppMon.
  • For more information please visit Dynatrace AppMon Integration guide.

Enhanced On-Premise Zendesk Integration

  • We introduced action mapping feature within Marid package for Zendesk! With this feature, you have the ability to specify which Zendesk actions to execute for OpsGenie actions.
  • You can run the default script provided by OpsGenie or you can use your custom script in order to execute actions in Zendesk. 
  • For more information, please refer to Integration via Marid section of Zendesk integration guide.

Updates on the User Structure and Users Page

  • Users Page is re-designed with a new look & feel. You can refer to Managing Users for further information and guidance.
  • Users can now be searched and filtered via search queries. You can refer here for further information.
  • Custom roles can now be configured with the following additional rights:
    • Managing Billing / Subscription
    • Editing Contacts
    • Editing Profile
  • Observer role is now available as a new default role. Observers are read-only users that can only receive notifications for Mass Notification events. You can refer here for further information about user roles.

A New Version of Graylog Plugin Released

  • OpsGenie’s alert plugin for Graylog now uses the new OpsGenie REST API!
  • The plugin supports Graylog versions 2.0.0 and later.
  • In the new version, alert priorities can be specified on the configuration page.
  • The alert “Recipients” field is removed from the configuration page since it is deprecated in OpsGenie’s REST API.
  • You can download the new plugin from here. You can refer here for further information.

OpsDash Integration

  • OpsDash is a next-gen solution for server monitoring, database monitoring, service monitoring and app metric monitoring all in one.
  • You can integrate OpsDash with OpsGenie and get notifications from OpsGenie when an alert is created on OpsDash.
  • To learn more about OpsDash integration, please visit OpsDash integration guide.

New Versions of OpsGenie Client Libraries are Now Available

Dynatrace AppMon Bidirectional Integration

Detectify Integration

  • Detectify is a SaaS based web application service that analyzes the security status of your website and creates a report with the results.
  • You can integrate Detectify with OpsGenie and get notifications from OpsGenie when an alert is created on Detectify.
  • For more information about Detectify integration, please visit Detectify integration guide.

Azure Operations Management Suite Integration

  • Azure Operations Management Suite (also known as OMS) is a collection of management services that were designed in the cloud. OMS components are entirely hosted in Azure.
  • You can integrate Azure OMS with OpsGenie and get notifications from OpsGenie when an alert is created on Azure OMS.
  • For further information, you can visit Azure OMS Integration Guide.

Codeship Integration

  • Codeship rebuilds your application on its secure servers and runs your automated tests, when you push your code to GitHub (or Bitbucket). If the tests fail, it notifies your development team via email or integration.
  • You can integrate Codeship with OpsGenie and get notifications from OpsGenie when a build message is created on Codeship.
  • For further information, you can visit our Codeship Integration guide

 

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OpsGenie News - May 2017

May 1, 2017 by OpsGenie Team

On-Premise JIRA Integration

  • Our JIRA Integration has Marid support from now on! With Marid utility, you can use our integration for on-premise JIRA, as well.
  • Moreover, new action mapping feature is brought within Marid package for JIRA since our JIRA Integration supports the action mappings. With this feature, you have the ability to specify which JIRA actions to execute for OpsGenie actions.
  • You can run the default script provided by OpsGenie in the package or your own custom script in order to execute actions in JIRA. For more information, please refer to Integration via Marid section of JIRA integration guide.

StruxureWare Data Center Expert Integration

  • StruxureWare Data Center Expert is easy to use and deploy with a user-friendly interface to monitor, manage and control the hundreds or thousands of devices a company might have from a wide range of manufacturers. These devices include equipment that provides power, cooling, security and environmental monitoring.
  • You can integrate StruxureWare Data Center Expert with OpsGenie and get notifications from OpsGenie when an alert is created on StruxureWare Data Center Expert.
  • For more information please visit StruxureWare Data Center Expert Integration guide.

OpsGenie Rest API is Now Available for All Domains

  • OpsGenie released new RESTful API implementations that are designed according to RESTful principles to improve API availability, reliability and scalability. You can refer here for general and domain specific documentations.
  • Older implementations of all API domains are now deprecated, meaning that new features and improvements from now on will not be available through the old API versions.
  • Accounts that are signed up after May 30, 2017 will not be able to access older API implementations for any domain.

 

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OpsGenie Presents New Community

Apr 13, 2017 by OpsGenie Team

OpsGenie is proud to introduce its new community platform which allows users to engage with a variety of monitoring, ticketing and collaboration tools to better understand how they can be utilized in the OpsGenie platform.

Falls Church, VA – April 13, 2017 – OpsGenie announced today, the official opening of its new Community-based platform. The Community provides a collaborative environment where visitors can explore the use of tools involved in the incident response process, try out OpsGenie integrations and collaborate with other OpsGenie users.

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OpsGenie News - April 2017

Apr 1, 2017 by OpsGenie Team

Enhanced JIRA Service Desk Integration

  • Our integration with JIRA Service Desk now supports issue resolution in JIRA Service Desk. You can configure the integration to resolve an issue automatically by closing an OpsGenie alert.
  • We also brought action mapping feature to our JIRA Service Desk integration. Now you can select what to do in JIRA Service Desk when an OpsGenie action is executed.
  • For more information please visit our JIRA Service Desk integration document.

Enhanced JIRA Integration

  • Our JIRA Integration is now bi-directional!
  • We also brought action mapping feature to our JIRA integration. With this enhancement, you can now select what should be done automatically in JIRA when an OpsGenie action is executed.
  • For more information please visit our JIRA integration document.

Manual Alert Creation From The OpsGenie Mobile Apps

  • We are pleased to announce that you can now create alerts manually from our mobile apps!
  • This feature and various other improvements are now available with OpsGenie Android v2.2.9 and OpsGenie iOS v2.2.5.
  • You can upgrade your mobile apps to the latest versions via Apple App Store or Google Play Store!

XMPP/Jabber Integration

  • XMPP/Jabber is the Extensible Messaging and Presence Protocol, a set of open technologies for instant messaging, presence, multi-party chat, voice and video calls, collaboration, lightweight middleware, content syndication, and generalized routing of XML data.
  • OpsGenie now integrates with XMPP/Jabber. With this integration, OpsGenie's alert notifications go right into your XMPP/Jabber chat rooms.
  • For more information, please visit XMPP/Jabber Integration document.

OpsGenie Slack App Updates

  • OpsGenie announces its new integration with Slack’s Message Menus, an interactive menu feature.
  • Now, a simple set of menus lets you easily perform Assign, Take Ownership, and Snooze actions on alerts in the OpsGenie Slack App.
  • For more information, see our New OpsGenie Slack App Interactive Menus blog post.

Uptime Integration

  • Uptime is an uptime and performance monitoring tool.
  • You can integrate Uptime with OpsGenie and get notifications from OpsGenie when an alert is created on Uptime.
  • For more information please visit Uptime Integration guide.

Track-It! Integration

  • Track-It! is a centralized help desk and customer ticketing management system that enables you to control and seamlessly manage the flow of sales and support emails your customers and prospects are sending your business.
  • You can integrate Track-It! with your OpsGenie account and create or update Track-It! workflows by sending alerts and alert actions from OpsGenie.
  • For more information, please visit our Track-It! Integration guide.

Jitsi Video Bridge

  • Jitsi Meet is an OpenSource (MIT) WebRTC JavaScript application that uses Jitsi Video Bridge to provide high quality, scalable video conferences.
  • OpsGenie’s integration with Jitsi allows you to join a video bridge from an alert. Communicating with your teammates during an incident becomes easier!
  • For more information, please visit Jitsi as a Video Bridge guide.
  • Note: This feature is currently available for beta testers. If you are interested in becoming a beta tester for Jitsi Video Bridge, please contact us!
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OpsGenie Adds New MSP Solution

Mar 27, 2017 by OpsGenie Team

Falls Church, VA – March 27, 2017 OpsGenie announced today at the MSPWorld 2017 Conference in New Orleans, the release of its new Managed Service Provider (MSP) solution to allow MSPs to extend sophisticated incident response management services to their customers.

OpsGenie is an incident response management platform, and the new solution introduces a plan that offers OpsGenie to MSP customers as a free service.

The solution synchronizes alerts between MSPs and their customer accounts, enabling seamless collaboration without compromising data privacy or control over workflows. It keeps everyone updated on incidents: MSPs can forward alerts to their customers, and OpsGenie routes information about customer responses and actions back to the MSP.  The solution also lets MSP customers escalate alerts to their MSP -- either automatically or manually. Alert updates keep customers informed about progress made by their MSP.

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OpsGenie News - March 2017

Mar 1, 2017 by OpsGenie Team

CloudSploit Integration

  • CloudSploit is a security and configuration scanner that can detect hundreds of threats in your Amazon Web Services (AWS) account.
  • You can integrate CloudSploit with your OpsGenie account and get notifications from OpsGenie when an alert is created on CloudSploit.
  • For more information please visit CloudSploit Integration Document.

Latest Updates

  • Escalate to Next action is added as an option to alert voice notifications. If there is any ongoing escalation flow for an alert, Escalate to Next action will be available as an option. You can refer Voice Notifications for further information. 
  • Matches Regex condition operation is now available for input fields with List types for the conditions of integration actions, alert & notification policies, team routing rules and notification rules. If any element of the input field with List type matches the given regular expression, the condition will be satisfied.

HipChat Add-On Updates

  • OpsGenie now supports the HipChat collapsed message style to avoid any possible noise in the room. To use the new message style, existing HipChat Add-On users need to update their integration by enabling the "use collapsed messages" option.
  • Unacknowledge action is now available in the HipChat sidebar.
  • Acknowledge, Unacknowledge and Close actions are now available in the sidebar list view to allow quick action execution.

JIRA Service Desk Integration Update

  • Using our updated JIRA Service Desk Integration, you can now create issues in JIRA Service Desk from alerts in OpsGenie.
  •  For more information please visit JIRA Service Desk Integration Document.

New Alerts Page!

Since introducing new version of the alerts page, we've received lots of valuable feedback from our customers, and we've come up with a fresh version, which we feel suits the product better. Our intention was to create a cleaner design and a better layout to help you handle your alerts in a more efficient way!

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OpsGenie News - February 2017

Feb 1, 2017 by OpsGenie Team

CA Flowdock “Team Inbox” Integration

  • OpsGenie now released a new version of CA Flowdock Integration. Now you can forward OpsGenie alert activities to CA Flowdock "Team Inbox" using Flowdock (Team Inbox) Integration. You can use the Flowdock (Chat) Integration to forward the alert activities to Flowdock "Chat Window".
  • Please refer to Flowdock (Team Inbox) Integration for more details.

Heartbeat API v2 Released

  • OpsGenie released Heartbeat API v2 which is a new RESTful API implementation designed around RESTful principles.
  • Heartbeat API v1 will be deprecated by the end of June, 2017.
  • You can reach Heartbeat API v2 documentation from here.

Mattermost Integration

  • OpsGenie now has bi-directional integration with Mattermost!
  • Mattermost is an open source, private cloud Slack-alternative platform.
  • OpsGenie is an alert and notification management solution that is highly complementary to Mattermost.
  • With this integration, OpsGenie's alert notifications go right into your Mattermost channel. In turn, you can execute actions such as acknowledging, closing or assigning alerts from the channel by just typing a /genie command.
  • For more information, please visit Mattermost Integration document.

SolarWinds Web Help Desk Integration

  • SolarWinds Web Help Desk automates IT help desk and asset management operations. Also centralizes IT asset discovery and management.
  • You can easily integrate SolarWinds Web Help Desk with your OpsGenie account and get notifications from OpsGenie when a ticket is created on SolarWinds Web Help Desk.  
  • For more information please visit SolarWinds Web Help Desk Integration Document.

 

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OpsGenie Triples Revenue in 2016, Adds Industry Leaders as Advisors

Jan 25, 2017 by OpsGenie Team

New Customers Yahoo, HubSpot, Overstock Sign On and Fuel Company’s Momentum; AppDynamics Chairman Jyoti Bansal Joins as an Advisor, and Google Executive Izzy Azeri Joins the Board.

Falls Church, VA – January 25, 2017 –OpsGenie, a leading alerting and on-call management platform for engineering and operations teams, today announced record growth for 2016 and new strategic advisors for the company.

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SolarWinds Partners with OpsGenie to Meet Customers’ Alerting and On-Call Management Needs

Jan 13, 2017 by OpsGenie Team

The partnership comes as SolarWinds discontinues SolarWinds Alert Central and recommends OpsGenie to its customers as an effective alternative

AUSTIN, Texas – January 4, 2017 –SolarWinds, a leading provider of powerful and affordable IT management software, today announced a strategic partnership with OpsGenie, a leading alerting and on-call management solution for development and operations teams. The partnership comes as SolarWinds discontinues its free alert aggregation tool, SolarWinds® Alert Central.

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OpsGenie News - January 2017

Jan 1, 2017 by OpsGenie Team

Custom User Role Updates

  • Users that are not an admin or owner can now be granted with the right to update active or planned Maintenance Policies.
  • You can refer Users and Roles for further information about custom user roles.

ConnectWise Automate (LabTech) Integration

  • ConnectWise Automate, formerly LabTech,  is the industry-leading IT automation software designed to allow you to automate any IT task to improve your IT services. ConnectWise Automate allows you to discover all devices and users so they can be proactively monitored.
  • You can easily integrate ConnectWise Automate with your OpsGenie account and get notifications from OpsGenie when an alert is created on ConnectWise Automate.
  • For more information please visit ConnectWise Automate Integration document.

SolarWinds and OpsGenie Partnership to Meet Customers’ Alerting and On-Call Management Needs

The partnership comes as SolarWinds discontinues SolarWinds Alert Central and recommends OpsGenie to its customers as an effective alternative

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Which superhero would be best at answering on-call alerts?

Mar 25, 2016 by OpsGenie Team

The OpsGenie team recently had a thorough and heated discussion (KAPOW!!) on who would be better with on-call alerts and incident management, Superman or Batman? Who would come out as winner when pitted against each other in a war of on-call alerts and response time? So, we thought we would hash it out here on our blog in a completely fictional format. We’ll try to examine each area of alerting and incident management to see who we think we would want on our on-call team. 

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How to create a free status page using OpsGenie

Jan 4, 2016 by OpsGenie Team

Every service provider wants their services to be available 24x7x365. But outages and planned maintenance are inevitable occurrences for online software services. Dealing with outages and communicating with users during the outage is as important as the availability of the services provided. To keep users informed, many service providers use web based “status pages” that contain up to date information about the health of the services, incidents, and what the provider is doing to resolve the issues.

OpsGenie is an incident management system for Dev & Ops teams. Customers use OpsGenie to consolidate their alerts generated by monitoring systems and route them to the right people using on-call schedules and escalations. Because OpsGenie is an essential tool used during outages and we have vital information about the incidents; our customers have been inquiring if we can create “status pages” programmatically based on the alerts generated in OpsGenie.

Responding this request, we’ve taken up the challenge to provide this solution to manage status pages for OpsGenie customers.

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Using Logstash to correlate events

Oct 13, 2015 by OpsGenie Team

OpsGenie integration family has many members and still growing. The objective of this blog post is to explain using one of the newly added ones, Logstash. Logstash is a data pipeline that helps you process logs and other event data from a variety of systems.

A Logstash pipeline in most use cases has one or more input, filter, and output plugins. Logstash has a rich collection of input, filter, codec and output plugins. A filter plugin performs intermediary processing on an event. Filters are often applied conditionally depending on the characteristics of the event. An output plugin sends event data to a particular destination. Outputs are the final stage in the event pipeline.

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