Emel Dogrusoz

Recent Posts

After the fact: Post Incident Analysis Reporting in OpsGenie

Apr 26, 2018 by Emel Dogrusoz

If you work with large-scale, complex, and distributed systems, you must embrace the idea that incidents are inevitable. When an incident occurs, as well as fixing the underlying issues and returning the services back to their normal operating conditions, incident response teams should also have formalized processes of learning from these incidents so that similar incidents do not recur and the people involved can see what worked (or not) to build successful response patterns for the future. For this reason, comprehensive post incident analysis is a critical step in incident management.
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On-Call Schedule Patterns for Growing Companies

Apr 12, 2018 by Emel Dogrusoz

This post is an excerpt from our White Paper: Scaling On-Call in a DevOps Organization which you can download to learn more about best on-call practices. 

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How to Manage On-Call in a DevOps Organization

Apr 3, 2018 by Emel Dogrusoz
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Advice to Management Teams While Enrolling Changes to On-Call Systems

Mar 14, 2018 by Emel Dogrusoz

Being on-call can be a daunting and disruptive experience. Many people with on-call duties complain how having to be ready to handle incidents affects work-life balance, even health, as on-call employees may be frequently woken up in the middle of night or may need to plan evenings and weekends while considering on-call duties. As organizations enroll changes to scale on-call teams, it needs to be considered how to best match that evolution with a sustainable and humane solution. Below is some advice based on our experiences at OpsGenie so far with our customers.

For more information, download our recent White Paper: Scaling On-Call in a DevOps Organization for more information on the subject.

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Introducing OpsGenie’s Incident Command Center!

Jan 15, 2018 by Emel Dogrusoz
Why need an Incident Command System?

In 1970, a series of devastating wildfires swept across California, destroying more than 700 homes over 775 square miles in 13 days with 13 fatalities, and resulting in more than $233 million in losses (over $1 billion in today’s dollars, adjusted for inflation). Thousands of firefighters from around the state and beyond responded, but found it very difficult to work together. They certainly knew how to fight fires, but lacked a common management framework that could scale up and down with the incident. They also lacked a standardized approach for incident leadership. Shortly thereafter, several fire service leaders created a revolutionary system for managing emergencies that range from the everyday fire and medical emergency to large-scale emergency events that make the national news. The Incident Command System (ICS) was born, which has since evolved into the Incident Management System (IMS).

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Announcing the Certified OpsGenie App for ConnectWise

Jan 8, 2018 by Emel Dogrusoz

Technology Solutions Providers all around the world rely on ConnectWise technology stack to manage their business, sell more efficiently, automate service delivery, and remotely control technology to deliver amazing customer experiences.

OpsGenie provides unique incident response orchestration capabilities that complement ConnectWise products to prepare for incidents that have the potential to impact business. With OpsGenie’s ConnectWise certified app, you have all the data you need to analyze and resolve problems as well as the tools to develop incident response plans, collaborate and coordinate the response actions, and analyze response effectiveness.

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Announcing the Certified OpsGenie App for ServiceNow

Jan 4, 2018 by Emel Dogrusoz

ServiceNow is a service management platform that allows users to submit requests for technical support for hardware, software, applications, and more. Organizations around the world leverage its capabilities to consolidate systems and automate service management processes.

OpsGenie provides unique incident response orchestration and alert management capabilities that complement ServiceNow, enabling teams to prepare for and address incidents that have the potential to impact business. With OpsGenie’s ServiceNow certified app, users have all the data and tools to design actionable alerts and incidents, manage on-call schedules and escalations, and orchestrate communication and collaboration during incident resolution process.

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Proudly Announcing OpsGenie’s New Reporting and Analytics Capabilities!

Nov 27, 2017 by Emel Dogrusoz


We’re thrilled to announce the release of our advanced reporting and analytics capabilities which let you analyze your incident response with a variety of granular reports! Powered by Looker’s data visualization and exploration features, our new platform unlocks your Operations data and enables self-service analytics through unique features such as:

  • Powerful visualizations: Our new platform provides many different visualizations you can use to make sense of your data. From cartesian charts to pie and donut charts to timelines and tables, your data is visualized in various ways to help you gain fast insights.
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Announcing the Certified OpsGenie App for Splunk

Nov 16, 2017 by Emel Dogrusoz

Splunk makes it simple to collect, analyze, and act upon the untapped value of the big data generated by technology infrastructures, security systems, and business applications. Organizations around the world leverage Splunk’s capabilities to gain better visibility across large infrastructures and to analyze and troubleshoot problems more quickly.

OpsGenie provides unique incident response orchestration capabilities that complement Splunk to prepare for incidents that have the potential to impact business. With OpsGenie’s Splunk certified app, you have all the data you need to analyze and resolve problems as well as the tools to develop incident response plans, collaborate and coordinate the response actions, and analyze response effectiveness.

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OpsGenie’s Incident Response Orchestration - the Hows

Aug 17, 2017 by Emel Dogrusoz

 incident response orchestration puzzle

Previously in our blog, we discussed why it is crucial to have a powerful incident response orchestration platform and why effective planning, automation, and communications are the keys to successful incident management. In this blog, we’ll explain how OpsGenie’s Incident Response Platform enables you to achieve these goals.

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OpsGenie’s Incident Response Orchestration - the Whys

Aug 9, 2017 by Emel Dogrusoz

OpsGenie - incident response orchestration.png

OpsGenie is extremely proud to announce our new Incident Response Orchestration platform and to tell you why we created it.

Why OpsGenie is Introducing this Platform

For years, we had this vision. We analyzed market trends and needs, and we listened to our customers to understand how they work —  and how they can work even more efficiently. We have also been doing our own incident response management for many years: we learned so much from those experiences. We knew that we needed a powerful, effective incident response orchestration platform as much as our customers did! All this helped us tremendously while we were defining our goals and designing our new system to provide a best in class solution.

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Notify Thousands With OpsGenie!

Feb 16, 2017 by Emel Dogrusoz

We at OpsGenie continuously work hard to add new capabilities to our product.  We are proud to announce the BETA release of a new resource that will help alleviate daily stress: Mass Notifications!

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Power Your Team with Atlassian and OpsGenie!

Jan 19, 2017 by Emel Dogrusoz

As opposed to the traditional software business, the modernday software business is platform-based, which empowers integration with a widening world of products and services. Thus enabling new business ecosystems. The resulting ecosystems enable results and achievements that are way more effective and capable compared to individual product offerings. In this new software world, companies co-evolve their capabilities, cooperate to support consumer needs at every stage, eventually conceiving the next big innovations of technology.

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6 New Year’s Resolutions for Incident Management

Dec 21, 2016 by Emel Dogrusoz

It is that time of the year again! New hopes and motivations to improve our lives for the better! Yes, we are talking about New Year’s resolutions. :) Aside from your personal resolutions, we would like to focus on the positive changes you can make to your professional life.

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Incident Resolution via Virtual War Rooms

Dec 16, 2016 by Emel Dogrusoz

As incident arbitrator, we all know how complicated and stressful it is to work on time-critical incidents. Every extra minute your team spends on resolving an incident is valuable and may have a devastating impact on your business and customers. So what can you do to minimize the time, effort, and the stress related to major incidents?

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Build Your Teams and Fight Alert Fatigue!

Nov 4, 2016 by Emel Dogrusoz

In today’s world, most organizations use a team-based structure. With this, organizations strive to define responsibilities, build the right skill sets, distribute workload, and eventually maximize productivity and success.

At OpsGenie, we care about our customer’s flexibility to adapt our software to their organizational needs.

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