Modern applications require monitoring at different levels, consisting of various tools such as Network Monitoring, Logging, Analytics, APM, Metrics collecting, among others. Some of these tools produce alerts that are standalone, but some may produce related alerts during an issue or incident. OpsGenie’s Alert page is a dashboard where all these alerts are collected and displayed, ready for responders to take action from one singular place.
We pride ourselves at OpsGenie for being the most reliable and flexible alert and incident management solution. However, what happens when you simply don’t want notifications? Even with escalations, routing rules, and on-call schedules, you may want extra configuration on when you are notified, and for what types of alerts.
Incident response procedures for IT incidents are similar to the processes required for emergencies in the medical field. In previous posts we’ve compared on-call responders to doctors on-call- called during emergencies and expected to contain and remedy the problem, preventing loss and reducing impact. Using priority is a great method of alert enrichment to accomplish this. Download our white paper to learn more best practices to maximize resolution speed.
Follow-the-sun schedules are a way for your company to offer 24/7 global customer support and also prevent on-call burnout for your engineering/customer support teams. Having someone on-call at all times, across different time zones means that no one team has to wake up in the middle of the night to deal with an alert or customer issue. True to its name, ideally it follows the sun in that the configuration usually consists of three rotations that are staggered to cover three 8-hour shifts. However, there are multiple ways to configure a follow-the-sun schedule using OpsGenie schedules.
One of the key ways to get "In the Know" for all things DevOps is by attending one of the many conferences aimed at educating developers, engineers, and all technical professionals on best practices and newest innovations in the DevOps realm. Whether you’re looking for new tools to implement, application building guidance, security tips, information on cloud software and storage, serverless infrastructure, automation, or something else on your list, these conferences bring together industry leaders and experts to share their wealth of knowledge. OpsGenie attends some of these events ourselves, and we’d love to see you there!