Darren Henry

Recent Posts

Ticket Closed! - OpsGenie & ConnectWise Integration (Video)

Apr 5, 2018 by Darren Henry

More and more ConnectWise users are embracing OpsGenie to help manage their IT incidents and respond to their service desk tickets as quickly as possible. In this short video, we walk through effectively responding to two different ConnectWise tickets; one of high priority, and one of low. You will notice OpsGenie escalates the tickets differently and keeps all systems up to date with changes. It even continuously communicates all actions in Slack. 

 

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Mitigating Risk in Cloud Migrations

Feb 20, 2018 by Darren Henry

There’s no shortage of reasons why an organization decides to move part, or all, of its operations to the cloud. Generally speaking, these reasons fall into three categories: improving competitiveness, reducing cost, and offsetting risk. These reasons often overlap as well. For example, a company looking to move application development into cloud environments could be targeting this as a way to accelerate deployment, reduce overhead IT costs, improve team collaboration, and more rapidly scale operations (operationally or geographically).

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OpsGenie Offers EU Regional Data Storage

Feb 5, 2018 by Darren Henry
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Using OpsGenie to Provide Alerting to webMethods®

Jan 18, 2018 by Darren Henry

OpsGenie keeps you aware and in control of any incident. While most of our integrations focus on DevOps and ITOps, we provide alerting and on-call management to any critical area of your business or life. Our customer success team has recently turned their attention to Business Operations and have proven that we easily integrate with Software AG’s WebMethods platform. Now, if an event or exception occurs in any business application or process managed via Webmethods, teams are alerted instantly through OpsGenie.

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