The OpsGenie Alerts Page shows all visible alerts and appears by default once you log in to your account. Searching for alerts is easy and can be done two ways, using a form-based search or a google-style search. Watch the below video to become more familiar with searching alerts, exporting the results, and saving searches for future use.
As part of the series promoting our newest White Paper: Creating Actionable Alerts to Maximize Resolution Speed, we’d like to introduce another automated task that can be implemented during alert enrichment. Check out our previous post Creating Actionable Alerts Series #1: Gathering Investigative Information to learn more about our first alert enrichment automation practice.
Creating Actionable Alerts is a continuous process that can enhance your workflows so that not only are the correct people notified at the right time, but they can take immediate action to reduce potential business-impact. This post is the first in a three-part series about alert enrichment. Without actionable alerts, your responders may be alerted to an issue, but cannot necessarily take immediate action, which has the potential to increase downtime and slow down the remediation process. Actionable alerts set your responders up for success from the start of an Incident, and empowers them to immediately start repairing damaged services. There are many ways to create Actionable Alerts, so as an introduction to our newest White Paper, Creating Actionable Alerts to Maximize Resolution Speed, we want to share our first method.
One of the most impressive books on DevOps, “The DevOps Handbook”, emphasis three fundamental principles underpinning DevOps: systems thinking, amplify feedback loops, and continual experimentation & learning.
Amplifying feedback loops is described as creating the right to left feedback loops, which helps corrections to be made continually, by Gene Kim in his blog post. But, let’s start with why we should do this in the first place.
Being on-call can be a daunting and disruptive experience. Many people with on-call duties complain how having to be ready to handle incidents affects work-life balance, even health, as on-call employees may be frequently woken up in the middle of night or may need to plan evenings and weekends while considering on-call duties. As organizations enroll changes to scale on-call teams, it needs to be considered how to best match that evolution with a sustainable and humane solution. Below is some advice based on our experiences at OpsGenie so far with our customers.
For more information, download our recent White Paper: Scaling On-Call in a DevOps Organization for more information on the subject.
Follow-the-sun schedules are a way for your company to offer 24/7 global customer support and also prevent on-call burnout for your engineering/customer support teams. Having someone on-call at all times, across different time zones means that no one team has to wake up in the middle of the night to deal with an alert or customer issue. True to its name, ideally it follows the sun in that the configuration usually consists of three rotations that are staggered to cover three 8-hour shifts. However, there are multiple ways to configure a follow-the-sun schedule using OpsGenie schedules.
One of the key ways to get "In the Know" for all things DevOps is by attending one of the many conferences aimed at educating developers, engineers, and all technical professionals on best practices and newest innovations in the DevOps realm. Whether you’re looking for new tools to implement, application building guidance, security tips, information on cloud software and storage, serverless infrastructure, automation, or something else on your list, these conferences bring together industry leaders and experts to share their wealth of knowledge. OpsGenie attends some of these events ourselves, and we’d love to see you there!