Running Custom Script in ServiceNow via OpsGenie Actions

Dec 14, 2017 by Ufuk Ozcelik

Have you ever felt constrained by the tools you use? Have there been tasks that you wanted to complete, but couldn’t because the tool at hand was not flexible? Have you ever used services that barely meet your minimum requirements? Or have you used a service that seemed to meet your needs but actually restricted you in a different way? If you answered any of these questions with “yes”, then we have good news for you. There are tools that truly adapt to your needs such as OpsGenie.

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Introducing Custom Team Roles and Redesign of Teams Dashboard

Dec 12, 2017 by Ibrahim Guntas

One of the trends we at OpsGenie are observing is that incident response teams are becoming more complex. They can be widely distributed, made up of different levels of employees, and can even have contractors and temporary employees as members. Greater flexibility is needed when assigning permissions and access rights.

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Supporting Custom Alert Priorities in OpsGenie

Dec 1, 2017 by Çağla Arıkan


Defining the priority of alerts and incidents properly is one of the most critical steps of incident response process. The right alert priorities help the response teams better utilize their most crucial resource - time. Filtering out low priority issues helps with understanding the overall system health, concentrating on the critical problems, and avoiding alert fatigue. These  benefits are enough to explain why using the priority field properly is crucial.

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