New Integration Feature: Action Mappings!

Apr 21, 2017 by Ufuk Ozcelik

The need to synchronize the life cycles of both sides of our integrations made our system even more sophisticated!

When you provide SaaS that is integrated with other systems, services, and tools -- such as Datadog, New Relic, Nagios etc. --  flexibility, adaptability, and easy configurability become essential attributes of your service. These attributes help you do the necessary job more efficiently -- and help you supply customer needs more effectively.

Since integrations have an extensive coverage in what OpsGenie provides, we value the quality and the efficiency of our integrations. Because of this approach we put a lot of effort to enhance our integration framework. One of these recent enhancements has been providing “Action Mappings” in integrations.

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OpsGenie Presents New Community

Apr 13, 2017 by OpsGenie Team

OpsGenie is proud to introduce its new community platform which allows users to engage with a variety of monitoring, ticketing and collaboration tools to better understand how they can be utilized in the OpsGenie platform.

Falls Church, VA – April 13, 2017 – OpsGenie announced today, the official opening of its new Community-based platform. The Community provides a collaborative environment where visitors can explore the use of tools involved in the incident response process, try out OpsGenie integrations and collaborate with other OpsGenie users.

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New OpsGenie Slack App Interactive Menus

Apr 11, 2017 by Çağla Arıkan
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At OpsGenie, it is important for us to provide the best user experience and to keep our integrations up-to-date. We are an early adopter of the newest features released by the companies with which we integrate.

OpsGenie’s Slack App is one of the most popular integrations with our customers. The Slack integration allows users to forward alerts to Slack channels, and then lets them interact with those alerts -- using either slash commands or Slack buttons. For more information, you can refer to ChatOps with Slack and OpsGenie page.

Today OpsGenie announces its new integration with Slack’s Message Menus, an interactive menu feature. Now, a simple set of menus lets you easily perform Assign, Take Ownership, and Snooze actions on alerts in the OpsGenie Slack App.

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How New OpsGenie MSP Partnership Helps Your Customers

Apr 3, 2017 by Karine Margaryan

Nowadays, in the broad IT technology market, large numbers of Managed Service Providers (MSPs) supply services for a wide variety of functions, such as monitoring, network, backup, and many others. Each MSP faces various challenges and has multiple goals to reach. MSPs can easily reach their goal of improving incident management for their customers, however, with the new OpsGenie MSP solution.   

Monitoring tools often send so much information and so many warnings that turn out to be false positives and noise. Dealing with this noise  can distract people and delay them from resolving real problems. As a result, IT companies invest time and money trying different tools that just don’t do the job.

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