OpsGenie Adds New MSP Solution

Mar 27, 2017 by OpsGenie Team

Falls Church, VA – March 27, 2017 OpsGenie announced today at the MSPWorld 2017 Conference in New Orleans, the release of its new Managed Service Provider (MSP) solution to allow MSPs to extend sophisticated incident response management services to their customers.

OpsGenie is an incident response management platform, and the new solution introduces a plan that offers OpsGenie to MSP customers as a free service.

The solution synchronizes alerts between MSPs and their customer accounts, enabling seamless collaboration without compromising data privacy or control over workflows. It keeps everyone updated on incidents: MSPs can forward alerts to their customers, and OpsGenie routes information about customer responses and actions back to the MSP.  The solution also lets MSP customers escalate alerts to their MSP -- either automatically or manually. Alert updates keep customers informed about progress made by their MSP.

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Atlassian Connect Week 2017 Amsterdam

Mar 14, 2017 by Serhat Can

Hi, I’m Serhat from OpsGenie. I recently had the chance to go to Atlassian’s Connect Week event. I will try to share my experience at this amazing event. 

I arrived in Amsterdam on Saturday afternoon and had the chance to visit lots of great places like the Van Gogh museum, the Rijksmuseum, the Heineken Experience…

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