Email Integration: Alerting and Incident Management Solutions

Apr 20, 2016 by Berkay Mollamustafaoğlu

In the coming weeks OpsGenie will help buyers looking for a reliable, scalable, and customizable alerting and incident management solution by assessing features, toolsets, and functionality in a comprehensive comparison between OpsGenie, Pagerduty, and VictorOps through a series of detailed blog posts. It is our goal to shed light on who does what, and the stark realities between the three popular technologies. OpsGenie will concentrate on areas within our platform that we believe are extremely important when looking for an alerting and incident management solution for the dev&ops and IT community in general. This week we will focus on Email Integration.

PART 1: Email Integration -- A comparative assessment of the direct contrasts between OpsGenie, Pagerduty, and VictorOps. OpsGenie’s email integration enables customers to integrate OpsGenie with any system that can send alerts via email. Email integration is the most commonly used integration method by our customers since it is easy to use and almost any system out there can send emails.

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With on-call alerts, sometimes it can wait..

Apr 5, 2016 by Berkay Mollamustafaoğlu

For most of us in ops, it is vital for us to get notified asap about problems that impact the services we provide. It’s often a race against time to restore the service or to prevent an outage. But not all alerts require an immediate response, some can wait. Enabling users to deal with alerts that don’t require an immediate response efficiently, is just as important in preventing alert fatigue, to ensure we can stay fresh.

At OpsGenie our mission is to empower our users to be able to handle critical as well as non critical/urgent incidents efficiently.

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