Fighting Alert Fatigue - Alert Deduplication -- Part 1

Feb 25, 2016 by Berkay Mollamustafaoğlu

The concept of “Alert Fatigue” is well known in industries such as healthcare, and awareness is increasing in IT operations as well. Fighting alert fatigue has been a key design objective for OpsGenie since our inception. Summarized in the earlier post, some of the key capabilities that OpsGenie provides can be used to alleviate alert fatigue. In a two part series, I go into more detail on how these features can improve the alert signal to noise ratio.

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Routing phone calls using on-call schedules - OpsGenie

Feb 8, 2016 by Berkay Mollamustafaoğlu

Since we launched the OpsGenie phone call routing feature last year, we’ve had an enormously great response from customers. So much, in fact, that we’re dusting off this blog post from last year and updating it for everyone who is not as familiar with it. Is it easy to use? Yes, it is! You see, OpsGenie routes alerts to the appropriate on-call individual using a method of policies, on-call schedules, etc.. Prior to the launch of the application last year, we heard similar questions from a number of our OpsGenie customers, such as “Can we route phone calls to the right person like we route the alerts?” This turned out to be a great question, one that resonated with many of our customers. For a product team, customer feedback like this is priceless!

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