As an alert notification solution, our first priority is to ensure that the right person is notified when there is a problem. OpsGenie sends multiple notifications through different channels, escalates etc. to ensure that critical alerts don’t get missed. As crucial as that is, if an alert notification system just stops at “waking you up”, it becomes part of the problem rather than a solution.
Every service provider wants their services to be available 24x7x365. But outages and planned maintenance are inevitable occurrences for online software services. Dealing with outages and communicating with users during the outage is as important as the availability of the services provided. To keep users informed, many service providers use web based “status pages” that contain up to date information about the health of the services, incidents, and what the provider is doing to resolve the issues.
OpsGenie is an incident management system for Dev & Ops teams. Customers use OpsGenie to consolidate their alerts generated by monitoring systems and route them to the right people using on-call schedules and escalations. Because OpsGenie is an essential tool used during outages and we have vital information about the incidents; our customers have been inquiring if we can create “status pages” programmatically based on the alerts generated in OpsGenie.
Responding this request, we’ve taken up the challenge to provide this solution to manage status pages for OpsGenie customers.